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Reviews of Grand Seagull Hotel

3 out of 5
Grand Seagull Hotel
23 Tola Street, Ochheuteal Beach, Sihanoukville

Reviews

6.6
Rating 10 - Excellent. 3 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 7 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

M A

Disliked: Staff & service, property conditions & facilities
Far of all places, horrible experience
Very bad experience for find out (far of everything. Rooms looks like a dormitory of hostel. Breakfast was very simple and all full of flies. Is not even 2 star hotel. Almost no people speaks English.
Response from Nhean Sokha(Ms.) on 20 Mar 2018
Dear Sir/Madam, we're pleased take note with receives,and we will try our best to make it getting better . Thank you for recommend, Best Regards, Nhean Sokha(Ms.) Tel : +855 11 222 092

2/10 Terrible

Stephanie

Liked: Room comfort
Disliked: Staff & service
Not for westerners
Staff are rude and lazy. Short changed us daily and only one English speaking staff per shift. No internet in the room either.
Stayed 3 nights in Dec 2017

10/10 Excellent

Mengchhorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love quite room.

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

neil, aust

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Renovation going on
Good staff but place was beening renovated at time of stay nothing said when booked, breakfast was cold when things need to be hot

10/10 Excellent

Chin, Cambodia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
great

8/10 Good

sophoan, sydney

Liked: Staff & service, property conditions & facilities, room comfort
the hotel is nice staff are friendly and helfull.
I was enjoyed staying but the breakfast room and the meal is not really enjoyable
Response from Nhean Sokha (Ms.) on 17 May 2016
Thank you for recommend us, for any mistake we will keep it ans try the best change ! Hope to see you again !

8/10 Good

Fausto, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but in the middle of nowhere.
The hotel was great. Friendly staff and the room was nice, big and clean. It had a/c tv nice shower and we had a very good buffet breakfast. The drawback was the neighborhood. It's kind of in the middle of nowhere. There wasn't any restaurants or anything nearby.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
It was ok!
My friend stayed here as I was in hospital. I was in the hospital for 5 days. She felt safe the only problem was, is that it there was no restaurants in the local area for her that were safe. So I moved her hotels where they offered a free shuttle bus service everywhere for her.
Response from Sokha on 16 Jul 2016
Thank you for recommend us ,

8/10 Good

The Bear, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but no activities or restaurant near by
Stay hear if you have a car. There is nothing around. The beach is about 10 minutes walk in the hot sun.

4/10 Poor

Verified traveller

Disliked: Room comfort
中心から離れており不便
春節の時期だったため、他のホテルが取れなかったこともあるが、客を詰め込み過ぎ。 特に春節で海外の旅行客が多く、マナーも悪く快適に程遠い。
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé / mer -plage - animation . Centre ville rapidement accessible tout en conservant un calme parfait
Stayed 14 nights in Dec 2017
Response from Sokha(Ms.) on 19 Feb 2018
Thank you comment , we will try our best to change and making it get batter !\ Best Regards, Nhean Sokha(Ms.)

6/10 Okay

Per Arne

Disliked: Cleanliness, property conditions & facilities, room comfort
A bit off and not exactly clean
Well, the hotel was not clean as a hotel should be and on top of that extreemly noisy. From our room we could hear people talk in the reception. Then there were ants in the breakfast!!!
Stayed 4 nights in Dec 2017

10/10 Excellent

Tiziano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017

6/10 Okay

Jens

Liked: Property conditions & facilities
Disliked: Staff & service
Hotel ist sehr laut, wurden ständig die Türen zu geschlagen, Frühstück war ständig kalt, weil nicht darauf geachtet wurde das die Deckel auf den Warmhaltebehältern geschlossen werden...Kühlschrank im Zimmer defekt, Klimaanlage nur eingeschränkte Funktion...
Stayed 15 nights in May 2017

6/10 Okay

Tom

Liked: Cleanliness, property conditions & facilities
ok
Uusi siisti eikä ylimääräistä hajua ( hieman 1 kerroksessa)

4/10 Poor

TK, Tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
あまり魅力的ではないかも？
チェックイン時に予約が入っていないと言われ、パスポートを見せてもExpediaの画面を見せてもダメ、「この名前で予約入っているでしょ？」と再度確認して、ようやく予約に気付かれました。（先方の確認ミス） その際、特に謝罪があるわけでもなく、終始暗い顔で対応され、チェックインから嫌な気分になりました。 またホテルが全体的に暗く、部屋のクーラーの効きが悪かったり、洗面設備も綺麗ではなかったりと、この値段の割にはガッカリ感が大きかったです。
Response from Nhean Sokha (Ms.) on 17 May 2016
We're sorry for some mistake that made you not happy to staying with us , we will try our best to change all the thing that you was said , and we will try to training our staff more , However thank you for recommend , and hope you will be back again for see what we are change by your recommend.

8/10 Good

Jaromir, Praha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel kousek od more
Hotel 6 minut od more. Nenechat se odradit tim, ze kolem je staveniste.

8/10 Good

Jaromir, Praha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pesky k plazi 8 minut
Hotel stoji trochu uprostred niceho, v miste,kde se rodi nove letovisko. Hotel je novy, udrzovany a za skvelou cenu. K plazi je to 8 minut.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Kenneth, Oxelösund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra och lugnt hotell.
Lugnt och skönt vid vägens ände ligger detta hotell. Enda nackdelen kan vara att man i stort sett måste ta tuktuk till alla matställen. Det är gångavstånd till stranden - fast jag föredrar Otres 2 och dit tar man lätt en tuktuk. Personalen var supertrevlig och hjälpsam.

6/10 Okay

Kristine, Trondheim

Liked: Cleanliness
Disliked: Room comfort
Helt ok opphold
Booket dette hotellet hovedsakelig fordi hotelloversikten sa at de hadde treningssenter. Når vi sjekket inn sa de at de ikke hadde dette, men at vi kunne bruke treningssenteret til et annet hotell som var flere kilometer unna. Dette måtte vi i såfall betale for. Det var veldig skuffende ettersom det var grunnen til at vi valgte dette hotellet. Ville booket et annet hotell. Sjekket derfor ut neste dag. Det var heller ingen varmvann i dusjen noe som også var veldig nedtur. Frokostbuffet er veldig standard, ikke noe å skryte av. Rommene er fine og veldig rene, forholdsvis nytt hotell.

6/10 Okay

Richard, noumea

Liked: Cleanliness, property conditions & facilities
à l'arrivée chambre non reservée pas de fenetre dans la chambre esthetique à revoir