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Reviews of Palm Bay Club by Beachside Management

3.5 out of 5
Palm Bay Club by Beachside Management
5960 Midnight Pass Road, Siesta Key, FL

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 7 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 4 out of 30 reviews" "

8.0/10

Cleanliness

6.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

terry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great trip. Management company needs to communicate better with resort, did not have updated codes and mandatory bracelets. Needs more towels and supplies in unit. Otherwise, amazing
Stayed 4 nights in Jul 2023
Response from Bailey on 5 Sept 2023
Hi Terry,Thank you for that feedback as it does help us to better better future stays. We're so happy to hear that you had a great time on Siesta Key! Thank you for choosing to stay with us and we hope to see you again!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, room comfort
Very clean environment. Polite staffing, always saying hello. Family friendly, would definitely stay again
Stayed 8 nights in Nov 2022
Response from Megan on 30 Nov 2022
Hi Julie, Very delighted to hear you enjoyed your stay with us at Palm Bay Club! We can not wait to see you again very soon! :)

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I liked the beach. I hated the fact the bath tub wouldn't drain. I made a complaint and was informed that matinance would be to my room the next day. Matinance never came, i was clearly ignored and not thought about. On top of that renovation was going on around my room, sounded like drills coming through the walls.
Stayed 7 nights in Oct 2022
Response from Amelia on 17 Oct 2022
Hi Michael,Thank you for the honest feedback. We have relayed this information to our department leaders for further review and to take more preventative steps in the future.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved that the property has both ocean and bay sides !… Beautiful grounds and friendly staff
Stayed 6 nights in May 2022
Response from Amelia on 25 May 2022
Thank you for the feedback. We are so happy that you enjoyed your stay!

6/10 Okay

Cindy Sue

Travelled with family
Disliked: Property conditions & facilities
Easy walk to the beach, liked the hot tub, but only half the jets worked, nice heated pool. Kitchen sink was clogged when we got there, light bulbs in bathroom burned out, towel bowl ran, mold on bathroom ceiling, kitchen table had sand all over it
Stayed 10 nights in Jan 2022
Response from Thank you, Megan on 9 Feb 2022
Hi Cindy, Thank you so much for your feedback for this property. I will follow up with our maintenance team about the items you have listed and will get them addressed today. I do not see any notes about the items, maintenance could have handled the issues quickly so you could have enjoyed your stay better! :) We hope to see you again!

8/10 Good

Lawrence Shawn, BOWLING GREEN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2022

2/10 Terrible

hugo

Stayed 5 nights in Aug 2021

6/10 Okay

Tina P.

Disliked: Cleanliness
Nice location but place needs updating
Location was great, short walk to the beach. Bed was wet when we arrived, kitchen needs work.. cabinet doors falling off when opened, tile in kitchen missing, refrigerator old, bathroom had a funky smell and bathroom fan was full of dust. One beach chair was broken. Management company didn’t seem to care when we mentioned these things to them.
Stayed 5 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
The bayside pool was nice. The beach was a far walk
Stayed 4 nights in May 2021
Response from Megan on 24 May 2021
Thank you so much for your honest feedback! Palm Bay Club is awesome with a pool on both the Bay and Gulf Side. The beach is located 0.3 miles away from the unit and Palm Bay Club also does allow parking on the Gulf Side for beach use with the assigned parking pass. We hope you do decide to stay with us again in the future soon! :)

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property is wonderfully located right on the beach. The property is a bit dated and the room we had was very old. The amenities were disappointing. Stayed a week and we’re given one roll of toilet paper and one roll of paper towels. Wanted to clean sand off floor - had a swifter but no mats or pads. Disappointed with condiments provided ins full kitchen. Major lack of towels, blankets, beach towels. We spent lots of money buying the things we didn’t have.
Stayed 7 nights in Mar 2021
Response from Thank you, Megan on 11 May 2021
Hello! Thank you so much for your honest feedback! I have addressed these issues with housekeeping. We do hope you decide to give us another chance.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The code they provided for the room did not work stranding us altogether. Absolute nightmare of an experience. Please stay away.
Stayed 4 nights in Feb 2021
Response from Megan on 24 Feb 2021
Hello! We do apologize for the code issue when you checked in. We did provide an alternative code that did work for the door moments later when you called our after hours service number. Thank you for your feedback and have already communicated with Staff to never have a code issue again.

10/10 Excellent

Shellie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The pools and the hot tub were very nice. The pool on the bay had a beautiful view.
Stayed 7 nights in Dec 2020
Response from Corey K on 5 Jan 2021
Hello, thank you for the great feedback! Hope to see you again soon!

10/10 Excellent

DAYANARA G.

Liked: Cleanliness
Very good
Very good
Stayed 3 nights in Jul 2020

8/10 Good

Zulman

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2020
Response from Corey K on 15 Jul 2020
Hello, Thank you kindly for the great feedback! We are happy you enjoyed your time with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Management on 10 Jul 2019
Thank you for your perfect 5 review! Please come again!

10/10 Excellent

Maksim D., Inman, SC

Liked: Cleanliness
Exactly as we expected! Always an excellent stay
Great property, this was our second time staying at Palm Bay Club, absolutely fantastic! We will certainly be looking to stay here again, cannot beat Siesta Key!
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
The property was not clean. Lines looked like they had not been changed in while. Smelled like mold.
Stayed 5 nights in May 2019
Response from Management on 9 Jun 2019
Thank you for your reflection on your recent stay at Beachside Management. We strive to offer a well-maintained enjoyable atmosphere for each guest. Your observations are extremely valuable to our management, so we can improve guests experience on future stays with us. We will certainly use your feedback to make improvements where necessary.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, private beach access, pools very quiet an tranquil
Stayed 3 nights in May 2019
Response from Management on 18 May 2019
Thank you for staying with us at Palm Bay! We agree, this is an amazing location, and the beach is wonderful! When you return, try the fishing pear on the bay side by the pool.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised that this was a condo. So much space and so clean. I would recommend this to an friend but think I should keep it for myself. I was unable to leave a note in the guest book because I had no pen. I am looking forward to returning to this location.
Stayed 5 nights in Feb 2019
Response from Daniel on 12 Mar 2019
We are so Happy that you enjoyed your stay! We look forward to having you stay with us again!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo was across the street from the beach - an easy walk. The beach was beautiful and perfect for long walks. The condo complex was very quiet, but it was two weeks before Christmas and not a busy time. It was a short drive - one to two miles - to shops and restaurants. We vacationed with two other adults, so it was nice that we each had an en suite bathroom.
Stayed 5 nights in Dec 2018
Response from Michael34242 on 19 Dec 2018
Thank you for staying and for sharing in your memories. We love 5 stars : )

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great but bathrooms need updating in our condo. Also beds and pillows need replacing. The overall property is awesome.
Stayed 4 nights in Nov 2018
Response from Dawn on 14 Nov 2018
Thank you for taking the time to give feedback, it really does help us improve. I will take this feedback to the owner! Have great day and come back soon!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Management co aweful
The check in company on Columbus Blvd was aweful They could not give us Parking pass, no advise at all on how this condo was run or any advice. I had cracked seat in 2nd bathroom, broken Keurig coffee machine , no one cared. They did not explain how to get pass for laundry machines. They never mentioned the shuttle service at all SCAT.
Stayed 5 nights in Feb 2018
Response from Linda T on 10 Jun 2018
We thank you for offering us your feedback.We appreciate you letting us know that we need to provide more information upon check in and assist in the public transportation and attractions . We have addressed the coffee maker and seat and apologize for the inconvenience this may have caused

6/10 Okay

Brandy

Disliked: Cleanliness, property conditions & facilities, room comfort
I honestly was extremely excited about staying here. Then come to find out it's really not with the hotel you have to go check in somewhere else. Pay extra fees. The beds where VERY HARD and need to be updated. We kept getting bit by something come to fine out it was fleas. The ac leaked and to top it off we had to buy a fan cause it was hot. We stayed in 343. Also bring your own towels, cause you have to pay a extra $50 just for house keeping. Worst vacation EVER. Location great!!!!
Stayed 5 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
TERRIBLE CUSTOMER SERVICE
The check-in office is three miles from Palm Bay Club. We were told to go to the other office to get our parking pass and come back and get our key when the room was ready. In essence, there was no key, just a code to punch in , which they could have given us at check-in. Also, on our paperwork, which shows PALM BAY CLUB, it states we have free bike rental, the front office, informs us that there is no such thing. Terrible, terrible customer service and the two offices knew nothing about each other. The beach was absolutely beautiful ! No outdoor cafes on the water but you do have chairs available for your stay at the beach.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, big room, kitchen full.
We enjoy a lot, really its the best beach on USA, the sea its quiet, the beach beautiful, sunset spectacular, relax city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Our day was very comfortable. The place is very roomy and had everything you need it. We had a few hiccups with some things with our stay, but the manager and staff helped rectify the situation quickly and efficiently.

10/10 Excellent

Amy, Metro Atlanta

Liked: Cleanliness, property conditions & facilities
Pal Bay Club #303
The ad said there was a sleeper sofa, but there wasn't. We brought an air mattress, though, and there was plenty of room for it in the spacious living area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Departamento muy cómodo y amplio. Muy buenas camas
El departamento súper cómodo y muy amplio. El lugar tiene una muy buena playa con reposeras. Las piletas muy buenas. La playa muy cerca, cruzando la calle
Stayed 3 nights in Jul 2018
Response from Mike34242 on 9 Aug 2018
Thank you for staying :) and for 5 stars. Made our day!! Welcome back anytime, Mike

6/10 Okay

A, Rio de Janeiro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Building complex/unexpected fees
We arrived late but had an easy way in as were mailed door code. However, had to go do an official check in at an office out of property, which was really to pay an extra fee of +$60!! I don't understand why these fees aren't included. It's a real rip off. Plus, before we went to the admin office, we went to the property office and we're not at all well received by the staff, who were quite obnoxious. I was happy that it was an emptier week as the local people were saying it's usually packed with others. I was under the impression when I booked that this would be a small home not a small condo in a building complex with hundreds of others. Inside the unit it is real great and ok enough. But would not stay again due to the building complex.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Bom
Muito perto da praia, local agradável e localização excelente. Funcionários mal treinados e serviço inexistente.