Condominium Resorts in Sierra Sur

"We stayed at this hotel for 6 nights in a triple room. The first morning the room became uninhabitable with horrendous sewage smell. After series of messages and phone calls, they said it was an air conditioner problem and sent a maintenance person up who cleaned the filter up on the ceiling with bleach. It made me wonder why they didn’t clean it routinely to prevent such problem. But then I realized the ENTIRE hotel smelled like sewage throughout my stay. They masked their lobby with fragrance sprays but the smell was still quite strong, and became stronger in the elevator and the hallway on the upper floor where we stayed. The room still smelled like sewage after cleaning. If you are concerned about air quality, be very mindful about this problem at this hotel. The room was clean but with such horrendous sewage smell, everything just felt unsanitary to me. The bathroom was dated but clean. The room description said there was a bidet but the room we stayed in didn’t have either a bidet or a hose by the toilet. The room came with one packet of tissue which included two pieces, no automatic daily resupply. Room size was decent and there was A/C (switch to the sun symbol on the thermostat for A/C, the snow symbol is for heat - took us a day and half to figure that out) The location was great - easy to get taxi, nearby awesome gelato shop, Aldi, local restaurants. Staff was okay. All in all, I would not stay at this hotel again due to the disgusting sewage smell."

"Good breakfast."

"This is a beautiful hotel! The bed was so comfortable! It’s very walkable to restaurants and the cathedral."

"The breakfast was a buffet of meats, cheese, breads, fruit, eggs, and pastries. There was a variety of coffees and teas. The room was spotless and spacious. The area was very convenient to shops, restaurants, and activities. "

"it was good experience thanks"

"Excellent property with superb service.would stay here again."

"They told me I had to wait to check in because my room wasn’t ready. However, when I finally went to the room, I was very disappointed to see that it was dirty."

"It was used for coach parties and short stay guest's but the hotel was good "

"The breakfast was great! Having a place to go every morning was easy and the food was good. The hotel is centrally located and we walked everywhere easily. I would go back again."