Search Aparthotels in Sierra Helada Natural Park

"DO NOT stay here unless you want a dose of food poisoning!!!! This is no way a 4 star hotel. Three of us on the first day went down for dinner in the hotel restaurant. We ate at 9pm and by 9.30 pm we were all vomiting. Seems a coincidence!! By 1am we were so ill we had to get a doctor to come out and give injections to stop the vomiting and diarrhea. Spent the next day in bed and it came to our attention that lots of people in the hotel were ill. When we spoke to reception they denied any issue and told us it was stomach flu!! We never ate in the hotel again and had to spend extra eating out. Staff also in the hotel were very rude - as if trained to be so!!! Everything a bother to them and a big attitude. Lifts so slow and one broken for a few days. The list could go on and on and on. This placed should be inspected by health and safety. Terrible."

"Receptionist was really helpful and friendly. He knew my name every time i walked passed and made a point of saying Hello. Not sure of his name but 10/10 for customer service."

"Nice place close the playa de san juan"

"Well positioned hotel clean & comfortable staff I encountered very friendly. Roof top lovely addition. "

"We had an issue with our room but they moved us to another room. Nice and clean and good view from balcony. Pool bar was not open when we were there but not a problem."

"Rooms spotless,modern and bed and pullow so very comfortable, will definitely be back , location is fantastic. Highly recommend this hotel"

"Everything ok"

"Room was clean and well stocked, the check in was quick and efficient. Pity about the hike from the strip"

"Great location for the old town, had a sea view superior room, room was a great size and the balcony was big enough to have 2 sun loungers too. Great views!"