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"What made our stay truly excellent was the outstanding service staff. Ruben, Manuel, and Santos from the Eden Pool went above and beyond every day. Ruben not only brought us our food and drinks promptly, but he also carried great conversation and made us feel right at home. Jesús at the lobby bar was amazing—he even did a TikTok with us! Velentin at the Market buffet provided exceptional service with a warm smile each morning. It was the perfect place to celebrate my daughter’s birthday, and it’s amazing staff like them that keep us coming back to the Hard Rock. Highly recommend!"

"The staff awesome!! 10 out of 10 excellent food awesome staff from chef to the maid totally would go back love it best vacation jet and more to come and they have a lot of activities for all ages and the views are breathtaking love it!!"

"Great pool. Great staff. Decent food. For the price it canxt be beat. You will have fun there."

"Excellent service. Great Food. Beautiful Facility "

"Good 👍 "

"Staff was so friendly and extremely helpful. The food was amazing and I was impressed as all-inclusive meals usually get a bad rep. 24-hr room service was perfect & really came in handy. Would definitely come back and highly recommend this resort. "

"Clean room and kind staffs"

"The service was excellent. We especially appreciated the poolside service by Edgar. Our favorite server was Uredis in the delicious French restaurant. We enjoyed the aqua cycling with Raul and Angel. What a fantastic place to relax and enjoy!"

"staff was great!"