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Reviews of Galaxy Angkor Boutique Hotel

3.5 out of 5
Galaxy Angkor Boutique Hotel
Road to Angkor Wat, Mongol 3 Village, Sangkat Slokram, Siem Reap

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 74 reviews" "
Rating 8 - Good. 22 out of 74 reviews" "
Rating 6 - Okay. 14 out of 74 reviews" "
Rating 4 - Poor. 8 out of 74 reviews" "
Rating 2 - Terrible. 8 out of 74 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

2.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Satish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below avg hotel, friendly staff
Pick up from the airport was included in the booking but They didn't even respond to the 2 emails we sent (24 & 12 hours before checking in). from there it all went downhill. We were the only guests (Some guests arrived the next day). There is no lift, thank God our room was on first floor. The staff did offer to help with the bags. There is no cafe or restaurant within the hotel (still in progress apparently). The overall cleanliness of the hotel and our room was okay, nothing great. The bathroom door was improperly built and didn't close. The staff was very friendly. They booked tuk tuk for us into the city using passapp. We wanted a taxi back to the airport, but the staff could only book a tuk-tuk using pasapp. We ended up booking a taxi using a grab. Overall, it appears as though the idea was really good while building the hotel but they have run out of money. It is a about $2 tuk tuk ride away from City central. Friendly staff makes up for the shortcomings with the half built hotel.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Holiday Nightmare!
The reservation was pre-paid in full and confirmed a double room with a large bed and garden views. The booking included airport transfer.  On arrival at the airport, there was no transfer waiting for me. Things got worse though, much worse. On check-in I was told the hotel no longer deals with hotels.com because they haven’t been paid. I was told I could only stay one night. Instead of a double room with a large bed, it was a twin room with 2 single beds. Instead of a garden view, I was staring at a sheet of corrugated steel. The toilet didn’t flush, the cistern was constantly overflowing, the phone on the bedside table was not connected. The electrical connection to the hot water system was open and exposed and located directly above the shower head. It looked like if one accidentally sprayed water on it, one would be at risk of being electrocuted. Water and electricity = Not a good combination!  I was unable to contact hotels.com (Australian number only). I felt stranded. I had no alternative but to find another hotel for the remaining nights (Not through hotels.com). I did not see any other guests at this place. It appeared I was the only guest staying there. It was downright creepy. Because customer service cannot be contacted from overseas through the app, I will never use hotels.com again. Deleted the app. 
Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The first room that was given to us was full of mosquitoes. The bathroom sink was also broken, so we were given another room. This new room didn't have as many mosquitoes, which was great. The airport pickup didn't work out. The reason they said was 'You didn't give us the 2 alphabets before the flight number'. a) You could have asked for it b) it was Thai airlines (which I had mentioned in the email), why were the alphabets needed, or couldn't they have looked this up? The complementary bikes were all flat. When we asked to use one, there was much confusion/discussion. The staff was very helpful otherwise.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018

2/10 Terrible

Juliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angkor Galaxy Boutique Hotel Awful
This hotel is nothing like the photos. Everything in the room eas broken, including the windows and doors. The room was ingrained with dirt, the beds were rock hard and we had booked the most expensive room.  We decided it was better to leave at 1am than to suffer for even one night.  What was worse was the awful, awful service. The staff had no sense or common courtesy - incredibly rude.  We have never had such an terrible experience. If we could give minus stars, we would.
Stayed 5 nights in Dec 2018

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book it
Hotel did not have our reservation on New Year’s Eve Nice welcome to the new year
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
We had a good stay.
Stayed 1 night in Oct 2018

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Feb 2018
Response from Chumnit on 12 Feb 2018
Dear Marco, Warmest greeting from Galaxy Angkor Hotel, Great to see your review on our Online partner and thank you very much for your wonderful and lovely feedback, we really appreciate and sincerely thanks for your value time to sharing our properties. I am trusted to learned that you had a great experience with us and leaving with satisfaction.We hope that your journey to Angkor had been an unforgettable experience and we look forward to welcoming you back again in the future. Best Regards, Chumnit TAN Front Office Manager Tel:(855) 87 96 80 81

4/10 Poor

yama-san

Disliked: Cleanliness, property conditions & facilities, room comfort
My first trip to Cambodia
When I arrived at Siem Reap Airport, my immigration procedure took much time, but the driver offered by hotel was so kind of waiting long for me. I cannot forget his smile. On the next day, when he took me to Ankor wat to see the sunrise, he also served to me too kindly.
Stayed 2 nights in Jan 2018

6/10 Okay

Sara

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This is a wear down hotel. Bed light in both rooms we stayed are not working and cannot be fixed. Telephone in both rooms are not working. You need to walk to the front desk to report anything or ask for help! Unfortunately we were assigned a room on 3rd floor, while the stairs on turn corner is very sharp and can easily missing the steps!!! Curtains are broken and cannot be properly closed. Swimming pool looks like it were occupied by some kids from outside.

8/10 Good

SK, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Angkor Wat.
It was very good experience. Wonderful staff and the manager was accommodating – They late us check in early. The value is great too. Good service, but a bit far from the city. Fewer choices of breakfast. Overall is a good place to visit.
Galaxy Angkor Boutique Hotel

8/10 Good

Cara, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to temples on a quiet street
I stayed in this hotel for 1\2 of my stay in Siem Reap. liked that this hotel was not in the city center so very quiet, and there's a small store for drinks and a couple snacks across the street. It's also a bit closer to the Angkor temples than Pub Street, so their hotel tuk tuk rates for getting around were much better than the hotels in town. Chumlit the manager was very helpful in suggesting activities other than viewing the temples, but didn't push us to purchase tickets (which can happen sometimes!). The breakfast was also a good variety of "American" and Asian foods, and wasn't the exact same every day. The room was nice, clean and I don't think a couple lizards on the wall could have been avoided. Overall it was a pleasant stay.
Cute tadpoles at entrance

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice people and pool
The staff was amazing. Helpful and concerned about our comfort and happiness. Mr. Seeinute, our tuk-tuk driver was attentive, on time, and helpful. He struggled with English, but was patient and concerned about our needs. Great staff. Cudos to them. Great new pool.

6/10 Okay

SEONG WOOK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel itself was not bad, but the location, which is the most important factor, was real far from the pub street. However it is near to Angkor Wat.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People are very accommodating and very helpful. The rooms are quite old and has weird shower but overall it was a very nice hotel. The swimming pool is amazing!

8/10 Good

Twenty4

Liked: Cleanliness, staff & service, room comfort
Good price for what you get
Very helpful staff. Very small things like the phone in the room didn't work and TV had no channels working. Very reasonably priced. Only stayed one night so didn't use the facilities. M

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Trying Hard to Please
The hotel is located right outside the archaeological park of Angkor Wat and all of its splendors, which was our reason for choosing it. The hotel does have free bicycles to use in exploring, but we were warned not to attempt it as the rainy season makes it difficult (and, in fact, the temples are spread out over a much larger area than we anticipated). Instead, the tuktuk driver who picked us up from the airport became our daily guide, and we appreciated his kind patience and good humor. Overall, the hotel staff are very eager to please, and on the whole they succeed. Remember that this is not a luxury hotel, and you'll be fine: we had a gecko hiding on the wall that made alarming chirping noises at intervals throughout the night, for instance. The breakfast is modest but satisfying and again quite thoughtful in its presentation. The room was sparse but comfortable enough. You'll want to bring your own shampoo.

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Edward, Sarasota, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
It's very close to the temple ruins, price is right, nice pool, good food.

6/10 Okay

kh, h

Liked: Cleanliness, room comfort
Decent room
Had a great first night, chumnit at the front desk is fantastic. The second night the power went out and our AC never came back. So we moved rooms, the second room had ants. So we moved rooms. Third room was unfinished but at this point we just wanted to sleep. Power went out again for much longer this time. Atleast his AC comes back, but in siem reap in May you need the AC on the full night. Breakfast was good. Restaurant had lots of issues. Pool was nice.

8/10 Good

Matthew, Brooks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay out of the way
We had a great time there the staff super friendly, when we first got there we thought oh where are we but then got to the room it wasn't bad but the air conditioning and the water didn't work in the room. We let them know and right away they upgraded us to the galaxy room and from then on it was great, clean, good air-conditioned room, big bed, when you go to the entrance to the hotel there is a nice little pool area nobody uses so we called it our own private pool :) the only thing is they don't ask you if you need drinks by the pool but it's really not that far to go and get them yourself. Great staff I want to give a shout out to our tuk tuk driver while we were there Kimthai the best tuk tuk in siem reap super friendly and a genuinely nice person took us everywhere and was always early to meet us. If anyone goes to siem reap I highly suggest you ask for kimthai for all your tuk tuk services.

10/10 Excellent

Mary, Anyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Everyone who worked at the hotel was very nice and welcoming. They did their best to cater to my needs. I think they were still working on some areas of the hotel because it isn't completed, but it was still a nice place to stay. I enjoyed the free breakfast and the free water bottles everyday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but a little off the beaten path.
The staff was helpful. The room was nice. The hotel is a little far from the city center.

10/10 Excellent

Brandon, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! Recommended
My stay in Galaxy was a pleasure. Starting with the staff who are all wonderful and kind. I felt welcome from the first minutes after arrival. The room was very big with two beds. AC worked wonderful and the bathroom was very large as well. Just be advised there is no elevator in this facility so if you have ambulatory problems this will not be the place for you. That would be the only negative ... however it is only 4 stories tall. The location is nice and quiet. They have bicycles FREE to loan to guests. The location is nicely placed halfway between the city proper and Angkor Wat. The food and service in the hotel restaurant was wonderful as well.

10/10 Excellent

Keren G., Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
perfect selection of hotel to stay in siem reap

10/10 Excellent

Irene, Pretoria South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Siem Reap
The stay was great. Staff friendly and helpful. I forgot my Kindle in our room and they were great in getting it on the overnight bus and back to me the next day. Excellent service from Mr Mol the Hotel Manager. The only improvement I can suggest is breakfast. It took half an hour for our order to be cooked on both days we had breakfast. Location was great as it was very close to Angkor.

10/10 Excellent

Maria C., Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The hotel is situated in isolated area which is very safe and quiet at any time. Around 2.5 km to downtown and 5 minutes to Angkor Museum, and it is good walk to disover the locals. The room was nice and clean. The staff was helpful and friendly. Good breakfast of your choice. Overall it is a very pleasant stay.

10/10 Excellent

Michael W., Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous stay
the staff, service, ambiance, room and everyhing else were excellent. we highly recommend this hotel.

10/10 Excellent

Angell N., Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and relaxing place to stay
The ambience of the interior is relaxing and the staff are very attentive to all our needs. Nice pool, lovely room, very good food and good location. We will return to this hotel.

10/10 Excellent

Amis, Algiers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Recommended hotel with full service and good location.

8/10 Good

Shiela Ann, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this hotel because it has bicycles that I can use for free to go around the town. No need to hire a tuk-tuk. Very close to the temples, too. I would stay there again. Staff were also friendly and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but not all listed amenities
My stay at Galaxy hotel was very nice. The staff were all very helpful. My room was huge and the AC worked great. It was nice to relax by the pool. There were always tuktuks available. My only complaint is that the room did not have all the amenities listed; there was no bathtub, no minibar, and no coffee/tea maker. The free breakfast was fantastic though.

6/10 Okay

NAZRUL IZAM, Japan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Can't really blame that, but...
First of all, the good points. This hotel tries its very best to provide a good service. They have a free bicycle that you can use and they provide free tuk-tuk shuttle to the city center on the evening but you need to book in advance. The pool and lobby is nicely decorated but the best thing about the hotel was actually not part of the hotel. It was my tuk-tuk driver. Too many times, tuk-tuk drivers would try to cheat you but mine was very honest and a good person. Very thankful for that. Now for the not so good part. This hotel is old. My room was huge for a single person but the furnitures/amenities were very basic. There were also dust on the dressing table. The hotel stated that breakfast starts at 6 a.m but when I went for breakfast, there were only one staff and he only served me tea. No food. And on my last day, there were no water. Luckily, I managed to flush the toilet. And also, while the hotel is a bit nearer to the Angkor Wat complex, it is a few kilometres from the city center and makes it a bit inconvenient to dine out, although they do have a restaurant in the hotel. If I have the chance, will I stay here again? Maybe. But with the same price, I'm sure you can get a better hotel at the city center. And if I decided to return to Siem Reap in the future, that's what I will do.

2/10 Terrible

Steven, Houston, Tx.

Liked: Cleanliness
Disliked: Room comfort
No Wi-Fi in room. No a/c. Hotel staff nice, but I got a bad room.

8/10 Good

elisa, us

Liked: Staff & service, property conditions & facilities, room comfort
awesome hotel close to angkor wat
our stay was great. the room was good, service was nice, and they lent us bicycles to go to angkor wat. the pool was amazing.
Response from Chumnit TAN on 14 Sept 2018
Thank you so much for your comment to our hotel. we are please to forward to say Welcome to you at Galaxy Angkor again!

10/10 Excellent

Jeong Y., Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable time in Siem Reap
Always keep in touch since we made the booking until after we check out. They followed up with me for arrival details to pick us up from the airport and transfer back to the airport, and their driver arrived punctually. They welcomed us very kindly and helpful, much appreciated for every details given about hotel facilities and service. The staff have full of knowledge, they help us arrange tour and tuk tuk to temples. Room is very clean and comfortable. Pool is nice and clean. I loved this hotel, best hotel in Siem Reap.
Response from Chumnit TAn on 14 Sept 2018
Thank you so much for your comment to our hotel. we are please to forward to say Welcome to you at Galaxy Angkor again!

10/10 Excellent

Hyeun J., Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in peaceful environment
It was nice stay at galaxy. Their staff and manager take care of me everything i need including airport transfers, tour arrangement, transportation, recommendation, ticket booking. This hotel have lovely pool and comfortable room, good value of money. Highly recommend!!!
Response from Chumnit TAN on 14 Sept 2018
Thank you so much for your comment to our hotel. we are please to forward to say Welcome to you at Galaxy Angkor again!

10/10 Excellent

bellisa k., NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely oasis
Great place to stay while visiting the temples of Angkor Wat and surrounding area. We stayed here with exclusive rate offer including breakfast and airport pick up. Everything about the experience and service was excellent. Room is spacious, clean, well decorated and value of money. Lovely pool and garden in the front where i could relaxed and had some delicious food and drink from the restaurant. The staff were very helpful and well trained. We love this hotel and felt really sad to leave.
Response from Richart on 20 Dec 2015
Thank you so much for your comment to our hotel. we are please to forward to say Welcome to you at Galaxy Angkor again!

10/10 Excellent

Ferrank L., SY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel closed to Angkor Wat
The staff here is so friendly, so helpful, so attentive, so nice and so on... The staff always had a smile on their faces which made us feel so welcome. Food was really good and pool was really nice. Everything smells wonderful. I honestly wish i could live here...
Response from Richart on 20 Dec 2015
Thank you so much for your comment to us. we are very happy to hearing from you. our staffs waiting to welcome for your service to you a gain. We are wishing you Good luck for you!

10/10 Excellent

Navita D., Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay in siem reap
The service is impeccable and the staff is like our family. Fantastic food and all manager and staff work to make sure everything is perfect. Looking forward to seeing you again in a few months!
Response from Richart on 20 Feb 2016
Thank you so much for your comment to our hotel. Our staffs looking forward to say welcome & for your service again at Galaxy Angkor Hotel!

10/10 Excellent

MARIA MICAELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volvería
Fui sólo una noche, la habitación era hermosa lastima que no la pude aprovechar.
Stayed 1 night in Aug 2019
Response from Martin on 22 Aug 2019
Dear Volvería, Warm greetings from Galaxy Angkor Hotel ! Your words brought such a smile to our hearts. We are grateful that you found your stay with us "perfect". We definitely treasure your recommendation and hope to have the pleasure of welcoming you again at Galaxy Hotel Yours Sincerely, Chumnit TAN Operation Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
朝食無料サービスは無し。じょうほうに偽り有り。エアコンは、壊れそう。テレビも画像悪し。スタッフも英語が出来る人が少ない。
Stayed 3 nights in May 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mye for pengene
Veldig mye for pengene. Gratis henting på flyplassen og fint rom med enkel frokost.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not a nice hotel
This hotel has nothing to do with the pictures they show. Breakfast is very bad, few options and instant coffee. Swimming pool is not nice, and dirty. Rooms are quite different from the pictures they show; and Our bathroom had spiders.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

Ka Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guys and nice place. But it is not convenient to shop or eat out as it is not near the city center.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Chumnit TAN on 14 Sept 2018
Dear Anonymous, Warmest greeting from Galaxy Angkor Hotel, Great to see your review on our Online partner and thank you very much for your wonderful and lovely feedback, we really appreciate and sincerely thanks for your value time to sharing our properties. I am trusted to learned that you had a great experience with us and leaving with satisfaction.We hope that your journey to Angkor had been an unforgettable experience and we look forward to welcoming you back again in the future. Best Regards, Chumnit TAN Front Office Manager Tel:(855) 87 96 80 81

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Viola Alberte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super godt hotel!
Super godt ophold. De ansatte var super flinke og hjælpsomme. De hjalp os med, at arrangere ture ud og se templer. Derudover var de generelt gode til også at hjælpe med at bestille tuctuc når vi skulle ud og spise samt. Andet.
Stayed 4 nights in Jan 2018
Response from Chumnit TAN on 10 Jan 2018
Dear guest we thank for your review and feedback to improve our hotel and thank for your lovely times hear.