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Reviews of Bayon Shadow Villa

3 out of 5
Bayon Shadow Villa
Stung Thmey Village, Svay Dankum Commune, Siem Reap

Reviews

7.4

Good

Rating 10 - Excellent. 28 out of 119 reviews" "
Rating 8 - Good. 45 out of 119 reviews" "
Rating 6 - Okay. 23 out of 119 reviews" "
Rating 4 - Poor. 17 out of 119 reviews" "
Rating 2 - Terrible. 6 out of 119 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

3.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Try around the corner
Lovely pool, average food and most of the staff seem friendly. Sadly my trip was marked by the fact the dormitory i has booked for absolutely stank. I asked the receptionist to upgrade and he acknowledged the smell. Then I was told to pay $10 to upgrade to a single when the rate on hotels.com was $5 difference. They also offered to spray the room but I ended up pushing for $5 for my own room which was a lot better. Ended up arguing with reception staff during check out. One told me that I was making a fuss and everyone else sleeps in there. Plenty of other nice places nearby that don’t smell like drains.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated near the pub street and The pool is nice. Towels and sheets are not very clean and they don’t give shampoo or shower gel. The room is so so!
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The first room we were given had a problem with the toilet. We were moved to another room in which the AC was not cooling. And the toilet was poorly designed with the fittings being placed in the worst possible way.
Stayed 1 night in Jun 2019

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and staff
Location was excellent. Staff was friendly and accommodating. On the listing it says we were to have a refrigerator and kettle as well as a rainfall shower, but non of those were included. Overall a good stay and would stay there again.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was worth for the price. The room was very clean and had swimming pool facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive hotel near night market
The hotel looked nice, our room was clean with good linens, our room's AC worked well, wifi was secure and there's an outdoor pool. Unfortunately our bathroom regularly had cockroaches in it. Our hotels.com booking mentioned welcome drinks and we did get free bottles of water in our room one day. Our room reservation included breakfast which was cooked to order in the restaurant on the first floor. We only went to the hotel restaurant for breakfast, but they were open room service and had a happy hour. The staff was nice, spoke English and even allowed us to print our bus tickets at the last minute. There's a list of activities including Angkor Wat at reception with reasonable prices though you might be able to haggle lower prices with tuk-tuk drivers who do not work for hotels. It's only a couple minute walk to the Angkor night market. Guests should be aware that Bayon Shadow Villa is technically a different hotel from Bayon Boutique though the two share reception/lobby/restaurant/pool. Tuk-tuk drivers may only know one or other other, so keep that in mind when getting to the hotel. Bayon Shadow Villa is the budget side, so the phones in the rooms are disconnected. For room service, you have to go down to the restaurant to order. It was not a problem for us, but be aware there is no elevator, only stairs.
Stayed 3 nights in May 2019

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice pool, friendly staff
The staff was really so nice and attentive
Stayed 27 nights in Apr 2019

6/10 Okay

SIMON

Liked: Staff & service
not value for money
Room doesn't look like family triple room as shown on booking.com, no fridge, old bathroom, tv not work, no hangers to hang clothes, no kettle. For amount paid you get more at some cheaper hotels. Second day they ran out of milk for breakfast which was bad. Overall staff nice but won't stay again.
Stayed 1 night in Apr 2019

2/10 Terrible

Elle, Sydney

Disliked: Cleanliness, amenities, property conditions & facilities
My stay at Bayon Shadow Villa was full of frustrations and disappointments. The aircon does NOT work, the internet does NOT work, the room is dark, no closets, the shower is dirty and stinks, the showerhead is directly facing the toilet bowl which has the toilet roll so you end up with a wet tissue roll after a shower. The whole place is soooo dusty, the curtains seem like they have n’t been replaced and the phone in the room does NOT work! After a tour to the Angkor Wat on a 38-degree heat, I asked them if the aircon could be fixed or my room could be changed. Sure, the receptionist made a few phone calls to what I assume would be the technician/repairman for aircons. After that, she asked me to go to my room and wait for someone to come. Oh yeah, nobody came in that afternoon. Before I went out to dinner, I asked them again about the air con - hoping it will be resolved when I come back. I came back at 10pm and the aircon hasn’t fixed yet and my room was very hot! Nobody can sleep in that condition! I asked the man on the front desk if he could change my room because I cannot sleep in the 38-degree heat, and he said he couldn’t change my room because *drum rolls* “it is late at night, you should have told us earlier” WHAT?! I told them twice that day if they could fix the aircon or MOVE me to a room that has a working aircon. And also, do not believe those photos. This is false advertising. Do yourself a favour and go somewhere else! This place will spoil your stay!
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Just go somewhere else. Run down and false advertisement but don't worry they will find the resource to get your dollars rather than fix it... Room are run down, came in, no light in the bathroom, no big deal they fixed it. Water bottle as advertised ? What water bottle ? Angkor small tour is advertised for 15$, not bad. Oh you want to go for sunrise ? We forgot to tell you it's 20$... Look for the hotel driver in the sun for a little while cause could not find him where he said he would be... Come back they kindly stapled the ticket, on the luggage, through the fabric... You want to go back to the airport ? Oh it's free pickup only, we charge 5$... Apart being sorry they will not make any commercial gesture to make the airport transfer free after that... Just don't go there, it will give you the impression you are a walking wallet and they fake smile...(paradoxical when the WiFi password is sinceresmile ?) They can go sincerely out of business.
Stayed 3 nights in Mar 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018

4/10 Poor

Lynda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Frustrating
All bookings are online, the desk has no say, at least for the advertised price. I was led to believe my room would be available for another night, but I ended up having to move. Most staff have little English, so my lack of Kmer was part of the problem. I asked the man at the front desk to contact my tour operator, and he refused, said I could do it myself! Nice lobby, lovely pool area.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stay at Bayon
Friendly staf. Great location
Stayed 1 night in Sep 2018

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay there again
For my first time it was a lovely place friendly staff
Stayed 3 nights in Jun 2018
Response from Bayon Shadow Villa on 1 Jul 2018
Dear Megan, Thank you for recent stayed at our place and very thank for your review said that you happy experienced with us. We are look forward to welcoming you again soon.

8/10 Good

Gus, Kalgoorlie australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel near pub st night market problem is they expect you to take off shoes don’t do it nearly lost a couple of teeth because of wet socks. Don’t do it it’s a fun seeking risk ignore the take off shoes suggestion this is a hotel for crying out loud
Stayed 3 nights in Jun 2018

8/10 Good

Aleksandar, Novi Sad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Waking distance to everything. Staff is great, especially Seila and Tom.
Stayed 2 nights in Mar 2018

8/10 Good

Aleksandar , Novi Sad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quiet area
Nice hotel in quiet area but walking distance to everything. Staff is great especially Seila and Tom.
Stayed 1 night in Mar 2018

10/10 Excellent

augustine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent hotel decent people central
Seriously decent place to stay at.near sorta bus terminus so you can tell the tuk tuk drivers where to go/ just walk 300 metres from night market and wait for it 500 m from pub street.life begins and ends in pub street should really be renamed fun street. I booked this hotel by accident pure luck am going back there in June no frills just decent accomodation anyone can afford . Downside:no stairs try walking up 2 flight of stairs after a night in pub street -good luck to ya Downside:mosquitos could not find where the critters were coming from invest in mossie coils and spray the suckers will eat you alive
Stayed 3 nights in Feb 2018

8/10 Good

Kim , Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, good location!
Near to Old Market, Pub Street and Night Market, can find reasonably priced good food and massage services easily (hotel also provide these services).
Stayed 4 nights in Feb 2018

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Lights are so dim and weak wifi
Stayed 1 night in Jan 2018

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Mengchhorn

Liked: Property conditions & facilities, room comfort
It's walkable to the distance to popular area such as night marks and pubstreet.
Stayed 1 night in Aug 2017

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always happy with this hotel year after year.
I stay here every year. The staff may change but they are always superbly polite and sweet. This year the breakfast staff was wonderful and the girls at the front desk were such sweetie pies. This hotel always earns my biggest tip of the year.

6/10 Okay

Devery

Disliked: Cleanliness, room comfort
Nothing outstanding
Dirty room. Poor quality bed. Difficult to find.

8/10 Good

Aldeeka, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to pub street and night market.
Everythins was fine and great. Staffs were helpful and friendly too. Clean swimming pool and the hotel have time for video viewing too where customers can learn more about cambodia. Perhaps the only thing need improvement would be the toilets. Overall a good place to stay

6/10 Okay

soham, kuala lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bayon with shadows of pathetic service, staff
Hotel is surrounded with other close building. No good view from window Staff hardly understand English. Room service is pathetic and not available after 1pm. Leakage in washroom and 3rd quality towels. 1st of kind hotel where to access swimming pool you need to buy stuff for minimum $5. Not value for money.

4/10 Poor

cat, qatar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Barely
Close to pub and night market, cleanliness zero......

10/10 Excellent

Simon, Aarhus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Everything was great. The hotel is not far from the main streets, and it is quiet at night.

4/10 Poor

Mark, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
This is a tired old hotel where nothing that is broken is ever repaired or upgraded. The decor is dismal and the plumbing is dysfunctional. It's worth about one half of what it costs.

2/10 Terrible

Suth, Battambang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay at this hotel.
Really bad~~~ i was disappointed. All are bad not like in photo. Dirty!!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
It was bad. I am so disappointed with the hotel service and management. I encountered an undesired problem due to system error. I tried to work it out with the hotel's manager, but he did not even try and kept on blaming me and was not understanding at all. His attitude was unacceptable.

10/10 Excellent

John Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, personal were very polite, friendly and helpful. Very good location, nerby night market, pub street.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ronald, Las vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most polite hotel in the world
Super great staff. So helpful and polite.

8/10 Good

romdth

Liked: Cleanliness, staff & service
hotel staffs is friendly but hotel is pretty old need update...

6/10 Okay

Kah Ching, malacca

Best choice for budget hotel.
Hotel nice location, near to old market, pub street and night market.

10/10 Excellent

Dennis, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in!
Hotel location is great! Hotel staff is very friendly and helpful. Will definitely be back!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is the run-down extension of the boutique hotel that is also owned by this family.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad facilities but good price and location
I stayed there 3 nights during my visit at Siem Reap. if you travel on a limited budget and want a good location hotel, it may be the right place for you.

6/10 Okay

Verified traveller

4/10 Poor

Ashuvir Gahlot, Uttar Pradesh

Disliked: Cleanliness, property conditions & facilities, room comfort
Maintenance is poor
The hotel is conveniently located on stung thmey village in city centre. However housekeeping is poor. The beds are not made. The linen is torn. Bathroom is not comfortable. Only good point apart from location is that the Staff is polite.

10/10 Excellent

anicca, my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's bayon boutique.
Friendly staffs-explaining every single attraction in details. Comfortable room-but having universal remote control problem with the air conditioner. No lift-not suitable for older's one. Tuk tuks heard as another named "shadow" hotel and drove to the wrong place. They told us, it should be " bayon boutique" instead of bayon shadow villa. But the hotel done pretty good job in services.

2/10 Terrible

Tengu, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
terrible
we stayed at this hotel for 3 nights. 2 rooms. > pick up service at air port was by tuk-tuk. we are 4 persons with 4 big suit cases. driver asked me to hold suit case so that it would not fall. >1 day, no hot shower in 1 room. in response to our call, front asked us to use the shower of another room. > 1 day, no room cleaning though we post the panel "please clean the room" on the door knob. when we call front, they asked us to wait for the cleaning until next day. >1 day, No bath towel supply. when we request towels, service person brought wet towels. >2 days, no toilet roll supply. we went to front to pick up toilet rolls 3 times for 3 days. >the staff were kind and pleasant, however, I NEVER stay there again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great Location, Basic unit room
Very good location, just 5 mins walk to pub street. Very basic unit room, Very simple breakfast. Staff very friendly and helpful. Good for those that only need a place to sleep at night and go out early morning. Only 1 complaint, WIFI was not working for the first and 2nd day on our stay.

8/10 Good

Phil, FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money in Seim Reap.
I stayed three nights and would use the Bayon Shadow Villa on a return visit. The Wifi was consistently good at all points in the hotel, good hot water, adequate rooms, clean and friendly staff. For the money it was a great value. If you are expecting a western hotel with enclosed shower - rather than an open shower in your private bathroom - you will be disappointed. The breakfast is simple, eggs prepared to your specifications and toast with banana and coffee/tea. There are stairs to the two floors with rooms and further to the 3rd floor dining area. I loved the quiet street that was a 1 minute walk to the entertainment district. So it was convenient but with a feel of seclusion. If you like to swim or relax by the pool the hotel connected allows free access with a food and beverage purchase. This beautiful and restful area is literally a few dozen feet from the reception of the Bayon Shadow villa and you don't even have to exit the building.