Hotel Dekat Shriners Hospitals for Children - Springfield

"Breakfast was exceptional. We couldn’t have been happier during our stay."

"Very modern and bright. Very clean and quiet"

"Excellent stay. Staff were friendly, great amenities, and hotel was very clean. However, disappointed as housekeeping came once during our four night stay. Taking out trash, replacing towels, and restocking coffee/tea service is of value to me."

"The pool was cold and run down and filled with screaming children. There was no towel attendant and the towels were threadbare and itchy and small. Locker room was clean. Stayed in the presidential suite. The furniture was uncomfortable (aside from the bed), the jacuzzi jets didn’t work, nor did the shower head so I had to take a separate shower to wash my hair. Food was mediocre but portions large. Staff were polite but clearly miserable. This hotel used to be so pretty and upscale and now...

"good breakfast, good parking, close to things to do"

"Rooms are incredibly outdated and need to be refreshed. Wall paper peeling, yellowing of the ceiling and walls, and scuffed up furniture. Very overpriced for what we paid. "

"Clean, quiet room, great parking and great location. Would definitely stay there again. "

"Great amenities at this property great breakfast loved having the laundry available having a pool and hot tub. That was also great. The only negative is there’s a male associate running the front desk in the morning hours, and during the day he should not be in customer service does not smile and that’s what you want when you walk through the door. The woman in the evening is excellent very accommodating. They upgraded my room because it was so dead. She was a peach. I love the property because...

"El menú de desayuno podría mejorar. No tenían pan para tostadas. Todo los dias era revoltillo, sausage y papitas "

"AC OK Staff friendly Parking Very Good "

"Great place"

"Clean hotel and front staff was very friendly and helpful. Bummer part is maid service is every other day. "

"Beds were perfect"

"Stayed 4 nights and three of the days had no hot water to our room. Reception suggested running both faucets to push water faster however after 20 minutes, still ice cold. Not too many other options in this area and would hesitate to stay here again. I’m a Bonvoy member but staff seemed disinterested as I booked through Expedia. Not a great experience as someone who travels for dance conventions and stay at Marriotts at least once per month. Worst one yet."

"The housekeeping staff was not very friendly. I asked for something to use to wipe down my surfaces in the room because I had handprints in like sticky stuff on them and they will not give me anything. The room was kind of dirty and housekeeping walked right by my room each day I was there. I didn’t even ask me if I needed anything and they have attitudes all over her face so I decided not to engage and ask them for anything else."

"I paid for my stay through Expedia and when I checked into the hotel they asked for my credit card for incidentals. When I got my Credit Card statement I saw that the hotel had also charged me for the stay. I called and spoke to a manager to get the double charge removed and he said he would have to call me back. I am still trying to get my refund 2 weeks later!"

"The room smelled like a smoker lived there. Other guests we saw in parking lot said the same of their room. Beds were not very comfortable. Most outlets didn't work. Felt old and worn and in need of some serious upgrades. The staff were all very nice though. "

"The room, bed, and location were all good. And so many shots nearby "