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Reviews of Kojohama Onsen Hotel

2.5 out of 5
Kojohama Onsen Hotel
73-5 Kojohama, Shiraoi, Hokkaido

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 99 reviews" "
Rating 8 - Good. 42 out of 99 reviews" "
Rating 6 - Okay. 23 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 2 out of 99 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Lynn

Liked: Cleanliness, staff & service
Ok.shuttle to Noribetsu Station handy
Stayed 1 night in Jan 2024

8/10 Good

Fabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe,clean and too far away walk from the train stop.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elliot

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seven eleven connected to the hotel Amazing rotenburo
Stayed 1 night in Feb 2023

10/10 Excellent

Pathomporn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and easy to go minimart

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Kojohama spa hotel on 6 Feb 2020
Mr.Michael Thank you for staying at our hotel. Did you sleep comfortably in your room? In the spring, cherry blossoms bloom in the surroundings, and in the fall you can see autumn leaves. Please come in a different season next time. We are looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Pat

Liked: Staff & service
Disliked: Room comfort
We have requested to have a room with shower inside room. The room was paid with extra cost which is fine. However, the size of the room is so small that I cannot even open one suitcase which I think its a bit unacceptable.
Stayed 2 nights in Dec 2018
Response from KojohamaSpaHotel on 27 Jan 2019
Thank you for your stay. Was the room narrow? But that can not be helped. I hope the day will come again to see you.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from KojohamaSpaHotel on 27 Jan 2019
Thank you for your stay. I am looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay with own transport
Stayed in a renovated room which was nice but much pricier than the standard room. Room size is compact although bathroom is quite spacious. Onsen is still in original condition and seriously needs a refurbishment. Breakfast has a limited but decent selection but did not try the dinner options there. There's nothing around or near the location except for a convenience store next door.
Stayed 2 nights in Dec 2018
Response from KojohamaSpaHotel on 26 Dec 2018
Thank you for your stay. I am waiting for the use of another.

4/10 Poor

Kevin

Room was small for 6 persons and very much dated. Toilet reeked of urine. No shower facilities in the room at all. There is a public bath on level 1 and it's a communal bath. I understand people strip naked in the onsen but I never expected to strip naked in front of others each time I wanted to shower. My whole family skipped our shower that night, despite having to pay ¥150 bath tax per person. Beware of such hotels in future.
Stayed 1 night in Nov 2018
Response from kojohama spa hotel on 27 Nov 2018
Thank you for using. The hotel does not have a private shower room, Japanese style room does not have shower facilities in the room. I am sorry that it is inconvenient for customers who are not used to hot springs. Since bathing tax is paid by all adults staying, it is necessary to pay even if you skip. We strive to meet the needs of many customers. 2018.11.27

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018
Response from kojohama spa hotel front desk yokoyama on 25 Oct 2018
Thank you for using. I am pleased if your stay was comfortable. Waiting for reuse if there is opportunity. 2018.10.25 kojohama spa hotel

10/10 Excellent

Yuk Por Chris

Nice and convenient
Stayed 2 nights in Aug 2018
Response from Kojohama Spa Hotel front desk Yokoyama on 3 Sept 2018
thank you for using. I am delighted if your stay is comfortable. We will make every effort to keep customers comfortable in the future. If there is a chance, we will be waiting for use again. 2018.9.3

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Poor WiFi
The WiFi connection was poor and most of the time I couldn’t access the internet.
Stayed 2 nights in Jul 2018
Response from kojohamaspahotel frontdesk on 9 Aug 2018
Thank you for your stay. Wi-Fi will be inspected as soon as possible. I am waiting for the use of another.

10/10 Excellent

Verified traveller

Liked: Staff & service
We enjoyed and easy access but difficult find the restaurant for dinner.
Stayed 1 night in Apr 2018
Response from kojohama spa hotel front desk yokoyama on 16 Apr 2018
Thank you for using our hotel. I am honored if your good memory. I do not have a shop where I can eat dinner, so I am sorry for the inconvenience. If there is opportunity, we are waiting for use again. 2018.4.16

10/10 Excellent

Liang Court, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value with Authentic ONSEN Experience
We took free shuttle bus from JR Noboribetsu station and it only took 10 minutes. Hotel staff was always friendly, helpful and accessible throughout our stay. Room was comfortable with nice ocean view and everything we needed was there. Highlight of our stay was onsen and swimming pool, very spacious onsen area with many tubs with different temperatures indoor and outdoor, all with 100% natural onsen. Even the 25 meter swimming pool uses onsen. We spoke to Japanese guests and they also said quality of onsen is very good. There is a Seven Eleven on premises which was very convenient. Free wifi was availabe everywhere. After check out, we took the same free shuttle bus to Noboribetsu main tourist area. This place is highly recommended and great value for money. It is on the main road and should be convenient for drivers too. Definitely coming back for our next Hokkaido trip.
Stayed 1 night in Mar 2018
Response from front desk yokoyama on 26 Mar 2018
Thank you for using. I am pleased if it is a good memory of your trip. I am looking forward to your use again. 2018.3.26 kojohama spa hotel

10/10 Excellent

Man Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Lovely staff service and room was comfortable. We had dinner and breakfast at the hotel and it was worth the money since it was a buffet and had fresh crab legs for dinner.
Stayed 1 night in Dec 2017
Response from kojohama spa hotel front desk yokoyama on 2 Feb 2018
Thank you very much for using. If you could stay comfortably, I am happy as a staff. We will be waiting for use again if there is opportunity. 2018.1.31

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Comfortable. Very nice experience. Enjoyable trip. Onsen is normal. Facilities kinda rundown
Stayed 1 night in Jan 2018
Response from front desk yokoyama on 6 Jan 2018
Thank you for using. We will strive for all staff to continue to provide better service from now on. If there is opportunity I will be waiting for use again. 2018.1.6 kojohama spa hotel

10/10 Excellent

Satomi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かった
Stayed 1 night in May 2024

8/10 Good

Kiyone

Liked: Cleanliness, amenities
登別から電車で虎杖浜に向かい、降りたら無人駅で、とにかく人を探して歩きました。近そうだから送迎バスはいらないと思いましたが、ホテルのエレベーターで登別で送迎バスが対応してくれるような張り紙があり、ショックでした。 送迎バスの情報が欲しかったと思います。
Stayed 1 night in Apr 2024

10/10 Excellent

Yoshimasa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食が美味しい
無料の送迎バスもあり、温泉も広く、ゆっくり出来ました。朝食は、よくあるバイキング式ではなく、しっかり一人分が用意されます。
Stayed 1 night in Dec 2023

6/10 Okay

Hsuanying

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
地點稍微偏遠，門口就有7-11，但只營業到11點，設備偏老舊但該有的都有，泡湯還算舒適，房間內只有廁所沒有淋浴空間。

10/10 Excellent

TAKASHI

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉を楽しみたいので選びました。スタッフの対応、お風呂に満足しました。同行者もしょくじに大変満足しましておりまして、再宿泊をしたいと申しておりました。
Stayed 1 night in Nov 2023

6/10 Okay

ケンジ

寝具(敷布団)が薄いマットレス一枚だったのでグレードアップした方が良い。
Stayed 1 night in Oct 2023

10/10 Excellent

tsukasa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Colinna

Stayed 1 night in Aug 2023

8/10 Good

ATSUMI

Liked: Staff & service
Disliked: Cleanliness
温泉の質が良い
Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
There is good place and good location
Stayed 1 night in Aug 2023

10/10 Excellent

minjun

Stayed 1 night in Aug 2023

6/10 Okay

Wing Sze

Stayed 1 night in Jul 2023

8/10 Good

Wan Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

せいじ

セブンイレブンと直通なのが便利であった。
Stayed 1 night in May 2023

8/10 Good

CHIH PING

Stayed 1 night in Apr 2023

6/10 Okay

Chiehhsueh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

さとし

Business traveller
Disliked: Cleanliness, amenities
デザイナーズルームはきれいでした。 1人用の部屋があると良いとおもいます。 1人ならベッド2台は要らない。細かい点ですが、 洗面室の照明スイッチが入口そばの集合スイッチのみなのでわかりずらい。洗面室ドア横にあるとわかりやすいとおもいます。 風呂は泉質は良かったです。 セブンイレブンと連結しているシステムもユニークです。 朝食も和食で美味しかったですが、ごはんのおかわりコーナーとコーヒーもおかわり自由のシステムにしてほしいです。コーヒーだけ別料金の表示にはびっくりしました。いろいろなホテルには宿泊していますが、そのようなのは初めて見ました。
Stayed 1 night in Feb 2023

8/10 Good

King Long

Stayed 1 night in Jan 2023

10/10 Excellent

MASATO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
温泉はさすがに古さを感じるが、部屋はとてもきれいです。最新設備で、広くて快適です。セブンイレブンが外に出ないで行けるのがとても便利で驚きました。
Stayed 1 night in Dec 2022

10/10 Excellent

yuji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が素晴らしかったです
Stayed 1 night in Oct 2022

8/10 Good

yoshiyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
201部屋の冷蔵庫、金庫付近が暗い 先ずは快適でしたよ。特に大浴場の温泉。
Stayed 2 nights in Oct 2022

8/10 Good

yuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

AYAKO

Stayed 1 night in Sep 2022

6/10 Okay

??

Disliked: Cleanliness
朝食の要らないプランをスマホ上で選ぶ事が出来なかった。そのことをフロントに言ったがそういうサイトもありますからね～で終わってしまった。せめて上司に問い合わすなりして欲しかった。 大浴場の脱衣所の床はこまめに拭いておりいつもキレイでした。
Stayed 1 night in Jul 2022

8/10 Good

KATADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
源泉かけ流しの温泉ホテル
源泉かけ流しの温泉に満足。建物は昭和な感じです。今回レンタカーを借りていなかったのでホテルの方に大変お世話になりました。 朝食も種類が多く満足しました。
Stayed 1 night in Jan 2022

2/10 Terrible

yongil

Stayed 1 night in Jan 2022

6/10 Okay

KEIZOU

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
朝食多くておいしい。 杏仁豆腐は、ドリンクコーナーに置いて必要な客に提供してはどうか。 セブンイレブン直通で便利
Stayed 1 night in Oct 2021

4/10 Poor

Takashi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
また泊まりたい。
温泉がとてもよい。 感染防止が徹底されていて安心。 プールの滑り台は、降りきったところが浅く危険。
Stayed 1 night in Aug 2021
Response from 虎杖浜温泉ホテル　フロント　佐々木 on 17 Aug 2021
この度は虎杖浜温泉ホテルにお越しいただき、誠にありがとうございます。 ご滞在中、当館自慢の温泉をお楽しみいただけたようで、とても嬉しく思います。 プールの滑り台部分につきましては、状態を確認しましてお客様が安全にご利用いただけるよう、対策を考えてまいります。 お忙しい中、貴重なご意見ありがとうございました。 またお目にかかれる日を、心よりお待ち申し上げております。

10/10 Excellent

HIDEKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いい部屋でした
洋室でしたが、非常にきれいな部屋でしたので、快適に過ごすことができました。 温泉は古いですが、いいお湯でした。 あと、朝食がとても充実してました。
Stayed 1 night in Aug 2021
Response from 虎杖浜温泉ホテル　フロント　佐々木 on 17 Aug 2021
この度は虎杖浜温泉ホテルにお越しいただき、誠にありがとうございます。 ご滞在中、快適にお過ごしいただけたようでとても嬉しく思います。 朝食につきましては4月より内容をリニューアルして提供しております。 もし機会がありましたら、次回はご夕食もお試しいただければ幸いでございます。 お忙しい中、貴重なご意見ありがとうございました。 またお目にかかれる日を、心よりお待ち申し上げております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from 虎杖浜温泉ホテル on 7 May 2021
お客様 この度は当ホテルにお越し頂き、誠にありがとうございます。お客様から良いとの評価を頂きとても嬉しく思います。これからもお客様に満足頂ける様、日々努力してまいります。お忙しい中、口コミ投稿ありがとうございます。お客様のまたのご利用をお待ちしております。 虎杖浜温泉ホテル フロント　ミョー

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021