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Reviews of Shirahama Key Terrace Hotel Seamore

3.5 out of 5
Shirahama Key Terrace Hotel Seamore
1821 Shirahama-cho, Nishimuro-gun, Shirahama, Wakayama-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 101 out of 305 reviews" "
Rating 8 - Good. 132 out of 305 reviews" "
Rating 6 - Okay. 53 out of 305 reviews" "
Rating 4 - Poor. 13 out of 305 reviews" "
Rating 2 - Terrible. 6 out of 305 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimiko, Mountlake Terrace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am repeater. We stayed last summer. Very nice facilities.
Stayed 2 nights in Nov 2023

4/10 Poor

Andy Ka Yan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff service is poor

10/10 Excellent

Cheryll Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall lovely stay
The hotel has a nice view of the sea and room is spacious and clean. However the hotel staff could be better trained in some basic English to advise on key tourist spots and access advice.
Stayed 2 nights in Nov 2022

6/10 Okay

Sunil

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Ka Yi Karen

Stayed 1 night in Nov 2019

8/10 Good

Raymond W Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Michael, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very nice hotel near the beach area of shirahama. we both enjoy the japanese room and nice view in surrounding area. the onsen inside the hotels are perfect and the entertainment floor is very interesting!
Stayed 1 night in Nov 2018

6/10 Okay

Bo

Liked: Staff & service, room comfort
Disliked: Cleanliness
Amazing ocean view, but not very clean!
Stayed here for one night. Our room was the western style with an ocean view. The view was amazing. The inside of the room seemed a little outdated though; and there was a strong smell to it. For that reason alone, I wouldn’t stay here again. It could just be my room though. And during my breakfast, I witnessed, with my own eyes, a staff member picked up an orange colored dessert item that had fallen off a serving plate, off the counter, AND PUT IT BACK ON THE SERVING PLATE! Unbelievable!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A little expensive for me but the location and services were excellent.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

8/10 Good

chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chun Han Eliza, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice experience at Umeda-spa Hotel
We had a nice stay at this hotel. It's outdoor hot spring bathtubs are well located, facing the sea. The room is really spacious and with good sea view.

6/10 Okay

Kwok To, HK

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Value for money
Great sea view and the dinner was good too!

8/10 Good

ku, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spa is excellent!

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ka Po B

Disliked: Property conditions & facilities, room comfort
Went there for their special onsen
Hotel was big, room was spacious but dated. Stayed there for its onsen specialty as they used big plum buckets for spa purpose. There were only 2 restaurants in the nearby Fisherman's Wharf - Italian and Japanese. We chose the Japanese and had set menu because there was not much choice. Food was standard and portion was good enough for us.

6/10 Okay

Tak Ho, Hong Kong

Liked: Staff & service
Stunning Ocean View
It was great for having hot spring in a wooden bucket especially with the stunning ocean view!!!

8/10 Good

Yan Yan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hot spring
Nice hot spring!

8/10 Good

Erez

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old onsen hotel overlooking the sea
Shirahama is a great seaside onsen town. This hotel is placed on a cliff overlooking the sea. Great view on the western side. The best thing is the outside rotenburo (onsen) which are giant barrels overlooking the sea. I think there's also steps down to a sea pool/onsen but that was closed. The only very slightly negative side is that the hotel is very old, and the carpeting and fixtures in the rooms are really Really worn out. It wasn't really a problem, and it wasn't dirty, but just know what to expect.

8/10 Good

Chau Sheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好很舒服

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is not friendly.
They are not allowed my friend's daughter come in the hotel who is not accommdated in the hotel.

6/10 Okay

Chan, Hong Kong

Liked: Staff & service
Overall is satisfactory except the toilet.
Overall is comfortable but the toilet has smell come out and the ventilation is bad.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comment
The spa service is not free for single or family travelers. The dishes are delicious. There are some bad smell inside the toilet of guest room. The sea view of the hot spring is very good and beautiful.

8/10 Good

YIU, HONG KONG

Liked: Cleanliness, staff & service, room comfort
Very good view but too old
Fabulous seaview and hot spring but a bit too old, need some re-construction

8/10 Good

Moses, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to Shirahama beach
Though the hotel is old, it is large and clean, easily accessible by local bus (the bus stop is just outside the entrance). As the hotel is just next to seashore, you can have nice seaview from the window. The breakfast buffet and Japanese full dinner set are very good, the sashimi and hotpot are very delicious. At night, you can go to onsen at the basement, one indoor pool and a few outside onsen (using the big wine barrels as bath tubes).

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic ocean views with a cultural challenge.
We arrived one hour late for the last sitting for dinner on the first night but we were welcomed and served as if on time. The hotel looked somewhat tired on first view, and it is. If you want four star, book somewhere else. But if you want a great experience, this is a great place to stay. We were extremely well looked after by Kato, a competent English speaking long term employee. A delightful man with a great sense of humour. Being primarily a holiday spot for Japanese, foreigners are less well catered for than other tourist spots, and the 12 course meal we had on the first night was a fantastic introduction to a traditional Japanese feast. If you are prepared for the challenge and Kato is there to explain what you are eating, it is a great cultural experience. All the staff were friendly and helpful and the onsen (hot spring) baths on the hotel premises are varied and expansive for the men but less so for the women. The hotel encourage a relaxed attitude of their patrons, even encouraging the use of the Japanese bathrobe used for the onsen for use around the hotel. A white sandy beach was a short walk from the hotel.

8/10 Good

Jackie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Location
Good Experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent View of Onsen
The view of onsen is excellent and facing the sea. This is one of the best onsen hotels I have ever stayed. The dinner was good and well-served Japanese food.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel with great ocean view
I had an enjoyable stay at Hotel Seamore. I reserved a room that has beautiful ocean view with both tatami and western style. The room did not disappoint me at all, although the first impression of the hotel was a bit rundown on the outside. We took the shuttle from JR station to the hotel, the staff were very helpful and they speak good English, and Chinese. There is also a one time morning shuttle to couples places including Tore tore Market, and JR Station, which we made good use of. Of course, I cannot mention how beautiful the baths were (especially the outdoor ones).

8/10 Good

Verified traveller

Liked: Room comfort

8/10 Good

NAOKO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋前の廊下が広々としていて、非常に気持ちよかったです。大浴場や２階の遊び場も広くて大満足です。ここまで広々とした造りのホテルは初めてです。 部屋のトイレや洗面台は古さを感じさせる造りになっていましたが、改装しているので見た目はきれいでした。 食事はバイキングでしたが、ご飯釜が置いてある台が高くて、とりにくかったのは気になりました。
Stayed 1 night in Mar 2024

8/10 Good

Hiroko

Stayed 1 night in Jan 2024

8/10 Good

Wai to

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

??

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
立地が良い

8/10 Good

Tomoyo

Stayed 1 night in Jun 2023

8/10 Good

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
A very good hotel with serving nice half board
Stayed 1 night in May 2023

8/10 Good

daeseng

Stayed 1 night in May 2023

10/10 Excellent

TATSUKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族旅行
とても綺麗で快適に過ごせました。ビュッフェスタイルの夕・朝食は全てアレルギー表示がしてあり、アレルギーのある方にも配慮されています。各部屋の風呂のシャワーがお湯に変わるまで時間がかかります。洗面所に記載がありますが見落とすことがあるので、チェックイン時に伝えた方がいいかと思いました。
Stayed 1 night in May 2023

10/10 Excellent

Hitoshi

Stayed 1 night in Apr 2023

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Yip Hing

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Yip Hing

Liked: Staff & service, room comfort
平台裝修、浴室水力太、地毡污漬處處、 無行李架、要平放地毡上不太衛生
Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
外観のおしゃれさと客室の中との差がありすぎてびっくりしました。 部屋の設備がとにかく古すぎて、シャワーの水圧も弱く、本当に残念な気持ちになりました。外観やフロントはステキな空間なのに非常にもったいないです。
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
房間舊式設計，與整楝酒店時尚設計格格不入，應該要作出翻新，但房間整潔，床很舒適。早晚自助餐很豐富，服務員態度很好。車輛泊於 2 號爛地停車場，感覺忽略部份客人！
Stayed 2 nights in Feb 2023

4/10 Poor

Han

Stayed 2 nights in Feb 2023

4/10 Poor

FUNG LIN

Disliked: Staff & service, property conditions & facilities, room comfort
比較舊和嘈
Stayed 1 night in Jan 2023

6/10 Okay

Seiichi

Stayed 3 nights in Sep 2022

10/10 Excellent

みずき

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
ホテル内がとても清潔で綺麗でした。レストランの食事も美味しかったです。
Stayed 1 night in Sep 2022