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Reviews of The Langham, Shenzhen

5 out of 5
The Langham, Shenzhen
7888 Shennan Boulevard, Futian District, Shenzhen, Guangdong

Reviews

9.6

Exceptional

Rating 10 - Excellent. 370 out of 490 reviews" "
Rating 8 - Good. 104 out of 490 reviews" "
Rating 6 - Okay. 13 out of 490 reviews" "
Rating 4 - Poor. 2 out of 490 reviews" "
Rating 2 - Terrible. 1 out of 490 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with reasonable price
Stayed 5 nights in Apr 2024

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great staff. Located near a shopping mall with other dining options.
Stayed 1 night in Apr 2024

10/10 Excellent

Thongpraparn, Khlongluang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a good location and connects to MTR via the department store. It's a bit far (1 km), but there are many things along the way. The hotel is as luxurious as expected. I once stayed in Langham, London, and this Shenzhen hotel has that same vibe. The room is spacious, and the staff was attentive and responded to all requests quickly and correctly, even though they were not perfect in English. Overall, I will stay here again if I come to Shenzhen.
Stayed 4 nights in Apr 2024

10/10 Excellent

Peng

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good！
Stayed 2 nights in Mar 2024

10/10 Excellent

Chui Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern 5 star hotel. Clean and tidy. Accommodated to our higher floor request which was great!
Stayed 2 nights in Mar 2024

8/10 Good

Sin Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and efficient service
Stayed 2 nights in Mar 2024

10/10 Excellent

Siu Lun

Travelled with group
Liked: Cleanliness, staff & service
nice and helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Syvert

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place.
Stayed 4 nights in Feb 2024
Response from Sebastian Lochbrunner Hotel Manager The Langham, S on 7 Mar 2024
Dear guest,Thank you for your review! We're delighted to hear that you enjoyed your stay with us. If there's anything specific you particularly liked or anything we can do to make your next visit even better, please don't hesitate to let us know. We hope to welcome you back soon!Best regards,

10/10 Excellent

Arturo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really outstanding. Service impeccable. Really one of the best all around in the world.
Stayed 5 nights in Feb 2024
Response from Sebastian Lochbrunner Hotel Manager The Langham, S on 7 Mar 2024
Dear valued guest,Thank you for your glowing review! We are thrilled to hear that you found our property outstanding and our service impeccable. Your kind words mean the world to us and motivate us to continue providing exceptional experiences to all our guests. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sebastian Lochbrunner Hotel Manager The Langham, S on 7 Mar 2024
Dear guest,Thank you for taking the time to leave us a review. We appreciate your feedback and strive to improve based on your comments. If there's anything specific you think we could do better, please feel free to let us know. We hope to welcome you back soon for an even better experience.Best regards,

6/10 Okay

Cheung Chin Wa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Sebastian Lochbrunner on 23 Feb 2024
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

shih han

Stayed 1 night in Feb 2024
Response from Sebastian Lochbrunner Hotel Manager The Langham, S on 22 Mar 2024
Dear guest,Thank you so much for your five-star review! We are delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon. If you need any assistance in the future, please don't hesitate to let us know. Have a wonderful day!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sebastian Lochbrunner on 8 Jan 2024
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

TITAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great service.
Stayed 2 nights in Dec 2023
Response from Sebastian Lochbrunner on 29 Dec 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.We do appreciate you are taking the time to share your comment with us and I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service throughout my stay
Stayed 1 night in Dec 2023
Response from Sebastian Lochbrunner on 21 Dec 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Loved the room, the view, the bed , love the details they have in everything.
Stayed 2 nights in Nov 2023
Response from Sebastian Lochbrunner on 7 Dec 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Sally

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is great, beautiful swimming pool and suna&steam room
Stayed 5 nights in Nov 2023
Response from Sebastian Lochbrunner on 28 Nov 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Min

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sebastian Lochbrunner on 14 Nov 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Pachiraya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Sebastian Lochbrunner on 20 Oct 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Junjie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfortable stay at Langham. The staffs are excellent and made my stay as comfortable as possible. I look forward to my next stay at Langham Shenzhen.
Stayed 6 nights in Oct 2023
Response from Sebastian Lochbrunner on 16 Oct 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sebastian Lochbrunner on 25 Sept 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sebastian Lochbrunner on 15 Sept 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this hotel is pretty good
Stayed 2 nights in Sep 2023
Response from Sebastian Lochbrunner on 5 Sept 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Hongyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every aspect! The room is charming and beautifully decorated in an Old World style. The staff were very friendly and helpful. Location is very convenient. There is a big shopping mall next to the hotel, in the same building block. Plenty of restaurants and shopping options there. The hotel is not far from the main attractions of the city. Highly recommended!
Stayed 3 nights in Aug 2023
Response from Sebastian Lochbrunner on 5 Sept 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.We do appreciate your taking the time to give us a feedback and I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience! A place like home
Stayed 16 nights in Jul 2023
Response from Sebastian Lochbrunner on 31 Jul 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay.Our team take great pride in providing exceptional service and your stay experience.

10/10 Excellent

GEORGE, arcadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sebastian Lochbrunner on 6 Nov 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

GEORGE, arcadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does five-star hotel is the best in Shenzhen. The service is impeccable. The rooms are high and nicely decorated. It is located right next to the huge modern shopping center with choices of restaurants and food very convenient the only place I would stay in this city.
Stayed 3 nights in Jul 2023
Response from Sebastian Lochbrunner on 31 Jul 2023
Dear Guest,Thank you for choosing the Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.We do appreciate your taking the time to complete the reviews and I am pleased that you overall enjoyed your visit. If there is anything that we can do to enhance a future stay, please do not hesitate to let me know.Thank you for your support and we very much hope to have the opportunity to see you again.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

Zhuhuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and provided us with thoughtful personalized services (e.g. the manager in charge of the palm court). My daughter loves the stay very much. She also enjoys the pool.
Stayed 5 nights in Jun 2023
Response from Sebastian Lochbrunner on 29 Jun 2023
Dear Guest,Thank you for choosing The Langham, Shenzhen for your recent stay. It was truly our pleasure to welcome you.We do appreciate your taking the time to complete the questionnaire sent to you and I am delighted to know that you enjoyed a successful visit. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Sebastian LochbrunnerHotel Manager

10/10 Excellent

GEORGE, arcadia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The best in Shenzhen
Stayed 3 nights in May 2023
Response from Sebastian Lochbrunner on 3 Jul 2023
尊敬的宾客：感谢您选择并入住东海朗廷酒店。我们在不断努力为您创造一流的居停环境的同时更想要给您无微不至的服务，享您所想，我们真诚的期待您的再次光临。顺颂商祺深圳东海朗廷酒店酒店经理Sebastian Lochbrunner

10/10 Excellent

TIMOTHY TARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we were disappointed with was breakfast. Very long wait and disappointing service.
Stayed 1 night in Apr 2023

10/10 Excellent

Jianqing

Stayed 2 nights in Mar 2023

10/10 Excellent

Patricia Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service!
Stayed 2 nights in Dec 2021
Response from Tina Ye on 29 Dec 2021
Dear Guest, I am very glad to hear that you had a good experience in our hotel. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We are looking forward to welcoming you back in the near future. Sincerely, Tina Ye Rooms Division Manager The Langham, Shenzhen

10/10 Excellent

jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Shenzhen
Simply put, this is the the best hotel in Shenzhen. The service is always to an excellent standard and the hotel is is very luxurious
Stayed 1 night in Apr 2021
Response from Hildegard Anzenberger on 6 Apr 2021
Dear Guest, I am very glad to hear that you had a good experience in our hotel. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We are looking forward to welcoming you back in the near future. Sincerely, Hildegard Anzenberger Hotel Manager The Langham, Shenzhen

10/10 Excellent

Edward

Stayed 2 nights in Mar 2021
Response from Hildegard Anzenberger on 9 Apr 2021
Dear Guest, Thank you for choosing the Langham, Shenzhen. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Sincerely, Hildegard Anzenberger Hotel Manager The Langham,Shenzhen

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant with well-trained staff
Hotel is very elegant and feels more upmarket than those similarly priced. It is clearly well-managed and staff are well-trained, polite and friendly, which really separates it from majority of hotels in China.The room was a bit small in size for our family but comfortable enough, clean. Some lovely extra touches like a rose given to me by reception staff biscuits for the baby and a late check out-really appreciate those! The only reason I don't give this hotel top rating is because while staying with a small baby, I found that the toilet flush and shower are extremely loud and so could not be used when the baby was asleep...not ideal.I also found a dirty tea cup and saucer, which was very surprising, but staff were extremely apologetic about it and this is me nit-picking really.Overall our stay was great.Oh!the park nearby is excellent too!
Stayed 1 night in Dec 2020
Response from Hildegard Anzenberger on 7 Jan 2021
Dear Friend , It was my pleasure to have had you as our guest recently. I was most concerned to learn your unpleasant experience during your recent stay with us in regards to the guest room . Please be assured that I have shared your comments with our department heads concerned for their immediate investigation and follow up. Please accept my sincere apologies for any inconvenience we may have caused you. I appreciate very much that you took the time to bring the matters to my attention; your kind understanding and support certainly help us continually improve and stride for service excellence. Once again, please accept my sincerest apologies for all the inconvenience caused. I certainly hope to have the opportunity of welcoming you back to The Langham Shenzhen in the very near future. Sincerely, Hildegard Anzenberger Hotel Manager The Langham, Shenzhen

10/10 Excellent

Patricia Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean but the service was truly outstanding. Staff went out of their way to make us feel welcome and to wish us a Merry Christmas. We had a great, super-relaxing time. Highly recommend!
Stayed 1 night in Dec 2020
Response from Hildegard Anzenberger on 7 Jan 2021
Dear Patricia Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Sincerely, Hildegard Anzenberger Hotel Manager The Langham Hotel in Shenzhen

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Hildegard Anzenberger on 11 Jul 2020
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The last two times I stayed at Langham Shenzhen the rooms smelled a little musty. The dinners on the 22nd floor were not hot. That was dissapointing. One last thing, the bedside treats were little cookies that literally tasted like vomit. They were horrible! Definitely not suitable for the esteem pallete. Overall though, I enjoy staying at the Langham.
Stayed 8 nights in Jan 2020
Response from Hildegard Anzenberger - Hotel Manager on 18 Jan 2020
Dear Valued Guest, The team here at The Langham, Shenzhen always works to satisfy our guests’ every request, and I apologize that this time we seem to have fallen short. Your comments will be shared with our team, so that we can focus on those areas in need of improvement. We hope to welcome you back soon.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hildegard Anzenberger - Hotel Manager on 4 Jan 2020
Dear Allison, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Sincerely,

10/10 Excellent

Kester Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hildegard Anzenberger - Hotel Manager on 28 Dec 2019
Dear Kester Tom, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and it was in a great location
Stayed 7 nights in Nov 2019
Response from Hildegard Anzenberger - Hotel Manager on 23 Nov 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
place was amazing and service was great! will definitely be back!
Stayed 1 night in Nov 2019
Response from Hildegard Anzenberger - Hotel Manager on 16 Nov 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Sincerely,

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything and it is only 5 minutes straight walk from the metro system.
Stayed 1 night in Oct 2019
Response from Hildegard Anzenberger - Hotel Manager on 2 Nov 2019
Dear Ivy, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We're so happy you enjoyed your stay with us, and that you loved our unique design and location. We can't wait to welcome you back soon. Sincerely,

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at The Langham Shenzhen. Can’t fault this hotel.
Stayed 1 night in Oct 2019
Response from Hildegard Anzenberger - Hotel Manager on 26 Oct 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Best regards,

6/10 Okay

Verified traveller

Stayed 6 nights in Oct 2019
Response from Hildegard Anzenberger - Hotel Manager on 26 Oct 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really lovely 5 star hotel with a personal touch
The Langham is an exceptional hotel with top service. The staff were friendly, very helpful and accommodating. We had a birthday to celebrate and they provided a few treats too. We needed help with booking train tickets and they went out of their way to look after us. We had a genuinely lovely stay and would not hesitate booking another stay in the future.
Stayed 2 nights in Oct 2019
Response from Hildegard Anzenberger - Hotel Manager on 19 Oct 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Best regards,

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is ok. Service is not good. We extend one more night but they make it very complicate . I go back twice at lobby but they still can not figure it out
Stayed 1 night in Sep 2019
Response from Hildegard Anzenberger - Hotel Manager on 19 Oct 2019
Dear Valued Guest, I am very sorry to learn about your unpleasant experience here at The Langham, Shenzhen. Your comments will be shared with our team, so that we can focus on those areas in need of improvement. We hope to welcome you back soon. Best regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and Well Maintained Rooms.
Stayed 1 night in Sep 2019
Response from Hildegard Anzenberger - Hotel Manager on 19 Oct 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Langham, Shenzhen. We appreciate your feedback since it helps us improve our service and your stay experience. We take great pride in our service and will always go above and beyond to make all of our guests as happy as you. We can't wait to welcome you back soon. Sincerely,