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Reviews of Ramada Shenzhen Baoan

4.5 out of 5
Ramada Shenzhen Baoan
No. 7-1, Zhongxin Road, Xinqiao Neighborhood, Bao'an District, Shenzhen, Guangdong

Reviews

6.8
Rating 10 - Excellent. 4 out of 25 reviews" "
Rating 8 - Good. 11 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 4 out of 25 reviews" "

8.0/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem with a view!
Initially I thought this hotel would be in a middle of town where the window view would be bad. But it turns out you can see greenery from the window! Also, the toilet has bathtub and shower to choose so if is very good. Also, the desk lamps are bright enough to generate a good working vibe
Stayed 1 night in Jan 2021

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
OK Hotel in Shenzhen
Good parts about this hotel: - Clean - Bed is comfortable - Internet works well Bad parts: - Restaurant closes at about 9:00PM - we arrived late, could only get limited menu items. - the lighting in the room is very hard to use/near impossible in the dark.
Stayed 1 night in Feb 2018

8/10 Good

Wei, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel to stay
One late night stay due to late arrival at airport
Stayed 2 nights in Nov 2017

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible check in and check out experience!
My biggest complaint was that I booked 3 rooms and they only had reservations for 2 rooms. This confused things at both check in and check out and took over an hour to resolve. Fortunately I have my paperwork from hotels.com, but it still took forever! Somehow my booking had a smoking room. This could have been my fault when I booked the rooms, but then to switch rooms to non smoking, they charged a VERY high fee. But we had no choice at that point! The least they could have done was absorb the room differential! Long story short, I felt we got scammed and I will not only NEVER ago to this hotel again, I will avoid all Ramadas! Customer service is not an idea they are familiar with!!!!!
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
communication
Communication error no English speaking staff and no room service after 9 pm no food in the hotel after 9 pm
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible customer service, not clean room
Arrived -couldn't find payment from Expedia. Expedia were useless and did not try to help me - will be calling when back in the country! Had to pay for another room. Staff didn't speak english. No room service or mini bar - forced to go out to find food. Room stunk of smoke, hard to breathe! Terrible experience.
Response from Director Of Rooms on 4 Jan 2017
Hotel will be to training English for the front desk staffs incessancy. We are prepared to offer the room service of the dinner by the western restaurant of hotel Hotel public area non smoking and set up the non smoking floor on the third floor welcomed by the customers Thanks for your attention and suggestion.

10/10 Excellent

ks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Good hotel and renovated. Staffs and manger was great in handling some minor issues with our booking. They upgraded my room to a suite after the incident
Response from Director Of Rooms on 4 Jan 2017
Hotel appreciated your comments, we should be to let every guest have taking a good experience in the Ramada Shenzhen Baoan Hotel. Thanks for your attention and suggestion.

6/10 Okay

luis, Cali

Disliked: Amenities
they says that the metro station is only 3 minutes walking, and are 30 minutes
Stayed 12 nights in Apr 2024

8/10 Good

Chen

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2019
Response from Sandy on 4 Dec 2019
Dear guest，thank you for choosing the Ramada Shenzhen Bao'an；We're great to hear you a satisfying experience；thanks for your comments, we look forward to seeing you stay at our hotel again.

2/10 Terrible

SEUNG HOON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
최악
내 인생 최악의 호텔중 하나
Stayed 1 night in Sep 2019
Response from Sandy Zhao on 24 Oct 2019
Dear guest, Thanks for your support to RAMADA Shenzhen Baoan Hotel. If you need any assistance durig your stay at the hotel, please feel free to contact our sales manager or front office manager. Welcome you share more information to send E-mail to fom@ramadashenzhenbaoan.com.cn. Best wishes!

8/10 Good

Fangyu, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店前台經理服務熱心，協助安排適當的房間。附近交通較不方便，離地鐵站有點距離。附近有兩個商場，走一小段可以到達。總體來說還不錯，以這個價格，還可以。
Stayed 4 nights in Jun 2018
Response from Daisy 吴 on 11 Aug 2018
尊敬的貴賓：您好！感謝您選擇我們中天美景華美達酒店！也感謝您對我們提供的服務的好評！如果您在入住期間有需要協助的話，歡迎聯繫酒店管理人員幫忙。我們期待您再次光臨中天美景華美達酒店。祝您生活愉快！

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
早餐差。 酒店服務員的態度很慢
Stayed 2 nights in May 2018
Response from 小菜菜 on 31 May 2018
尊敬的宾客您好！非常感谢您的入住，我们为您此次不愉快的用餐体验深感歉意！我们会加大培训力度，提高员工的服务意识，提高早餐的出品质量，为宾客提供更加优质和贴心的服务，真诚的期待您的再次光临！

8/10 Good

Wing Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
理想的入住
酒店總體不錯，附近有商場，購物方便，房間舒適，酒店前台員工態度良好。唯一是預訂無障礙浴室，但酒店只有一間房間有此設施，而房間已有客入住未能安排，因而安排將房間升級以作補償，算是一負責任行為。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mei-Chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
訂房時有含2份早餐.飯店收到的資訊卻是1份早餐.希望以後不要再發生此狀況

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
very good condition hotel
very good condition hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台manager Ms. Sophia Zhao and 營運總監 Ms. Candy Huang, 待人親切, 服務周到.
Stayed 1 night in Mar 2018

6/10 Okay

Mike, 東京

駅から遠いし、近くは特に何もない
今後便利になるんでしょうが、2018年3月では周りは工事をしているところが多く、空気も汚れているうえ、特にこれといった楽しげな所もありません。モールが2件あるくらいです。駅からも遠いので、付近の工場や会社に用事がある方向けのホテルという感覚です。個人的には次は泊まりたいとは思いませんでした。部屋はこのクラスのホテルでは一般的なスペックです。
Stayed 2 nights in Mar 2018

2/10 Terrible

masahiro

Disliked: Staff & service
最低
ホテルの予約がないから始まり、最後は支払われてないと言われ、払えと迫られ、払ってると言っても、サイトから返金すると、散々なやりとり、正直、最低でした
Stayed 3 nights in Dec 2017

8/10 Good

Huimei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離機場近. 交通便.
Stayed 1 night in Aug 2017

6/10 Okay

Kasim, Copenhagen

Liked: Cleanliness, room comfort
Disliked: Staff & service
Service
Nobody at the hotel could speak english or help us to order a taxi or help us with any issues
Stayed 14 nights in Aug 2017

10/10 Excellent

JIN SUB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2017

8/10 Good

Chien Ling

Liked: Cleanliness, property conditions & facilities, room comfort
Average hotel
When I do the check in, the receptionist is not so friendly and energy to serve people. Not bad attitude but also not good things.

8/10 Good

yoyo, W

Liked: Cleanliness, staff & service, room comfort
旁邊有間很好味的串燒店，吃完回酒店一流！
相比下酒店的設施最為不足，房間沒有大燈，只有床旁的燈，書桌上的枱燈也壞了，總括房間幾暗。馬桶都常塞，打電話叫職員幫手清潔，服務好，有禮貌。 對這酒店印象頗好。