Hotels near Shems Casino

"Room was supposed to be a privilege room although looked nothing like picture was much smaller and balcony wall paint was coming off, air con did not work it just made the room hotter so had to sleep with patio door open all night. The pool bar was hardly ever staffed and a lot of people complained about this. In all bars drinks were served in paper cups, as never enough glasses left. There were never enough pool towels for people at the pool. Went to the spa which was not clean disgusting mould dripping from the roof into the heated pool. Food in Italian speciality restaurant was over cooked and dried out, Moroccan restaurant food was very bland. Main buffet was nice but repetitive. ended up with extremely bad stomach bug on last day which could have been down to the mould dripping in spa pool, or food who knows? The beach photos on the website bear no resemblance whatsoever to the sad row of beds on rocks with umbrellas propped up against the sea wall. When I queried with the staff in reception about the room we had received they were extremely rude and could not have cared less. All in all quite a disappointing experience and definitely would not rate 4 star as per Hotels . com website "

"Excellent service. Slimane at reception was excellent. But the WiFi is very poor "

"Enjoyed the hotel. The pool was clean and large and never overcrowded and the gym had all the equipment you needed and always had a member of staff on and if you needed help. Our room was shabby; the shower leaked and flooded the bathroom - and we were told that occurred in all the rooms in our block. However it was large. As many have said the beds/pillows were hard - buy I don't mind that. I was really impressed with the food. Loads of choice and lots of fresh fruit and vegetables. The Moroccan Night was amazing. Often in All Inclusive the wine is terrible but actually the Rose (which most people seemed to drink) was lovely. Staff overall were fantastic; always smiling and happy to help."

"Disgusting dirty and old"

"Perfect location, staff very friendly and couldn’t be any more helpful and welcoming. Will be back!"

"The room was very nice, clean, and excellent location. Breakfast was also great. The only negative was incompetent staff and the checkin which seemed to be an ongoing chatoic affair that takes EXTREMELY long for everyone who checks in "

"Facilities were adequate . Rooms small with no tea/coffee equipment. Noisy rooms either from traffic or hotel guests . Breakfast choice was limited. Worst of all there is NO SPA and there has not been one for a long while !! Not a four star standard hotel !! "

"Very good "

"Room was lovely and clean only one small thing no towels in room had to request some at reception which arrived straight away. Buffet dinner was not very good, most food was cold and hardly any choice we did complain about it but because I signed they were not going to not charge me, but after a lot of negotiation they gave us 50% discount Most of all it's a lovely hotel "