Exterior

Reviews of Holiday Inn Express & Suites Shawnee-Kansas City West, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1000 reviews" "
Rating 8 - Good. 303 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Holiday Inn Express & Suites Shawnee Kansas City W on 14 May 2024
Thank you for your review, Darrell. It was a pleasure having you stay with us and we look forward to your next visit to us!

10/10 Excellent

George William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the price was really good compared to other hotels in the area 🙂
Stayed 3 nights in May 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 12 May 2024
Thank you for taking a moment to share your experience at the Holiday Inn Express & Suites Shawnee-Kansas City West. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Michael L.

Travelled with partner
Very nice stay. Will stay there again when we’re in the area!
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 22 Apr 2024
We are so happy that you had a great stay with us at the Holiday Inn Express & Suites Shawnee Kansas City West! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 21 Apr 2024
I'm pleased that you found the Holiday Inn Express & Suites Shawnee Kansas City West to be welcoming and comfortable. We try to think of everything that would contribute to a great stay for our guests! Thanks again and please stay with us again when you are in the area.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights and everything was excellent. Staff was friendly and very helpful. The room was clean and beds were comfortable. Breakfast was good. Didn't seem like there was a lot of people staying there so that was a plus. It was in a nice area.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 25 Mar 2024
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

6/10 Okay

Zach

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My only complaint with our stay was that we were without AC for a majority of the weekend. The hotel wasn’t able to provide a solution besides giving us two fans to use. Our room got up to 84 degrees at night on Sunday and it was very uncomfortable. Other than that the stay was alright.
Stayed 4 nights in Feb 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 5 Mar 2024
We’re sorry to hear of your less than satisfactory experience at the Holiday Inn Express & Suites Shawnee Kansas City West and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 24 Feb 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

10/10 Excellent

Bush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet sleeping
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 17 Feb 2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us and you found your accommodation comfortable and you rested well. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

2/10 Terrible

Robin

Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 21 Mar 2024
Thank you for your feedback and for choosing to stay at our hotel. We apologize your stay was less than perfect. Your experience is not representative of our usual performance We would like to regain your trust and hope to serve you again in the future.

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 12 Feb 2024
Thank you for a great review! I'm pleased that you found our hotel to be welcoming and comfortable. We try to think of everything that would contribute to a great stay for our guests! Thanks again and please stay with us again when you are in the area.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 9 Feb 2024
We greatly appreciate your ten star rating! We have been working so hard to give our best. Thank you for noticing.

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Privacy was great. Very quite. Got the room I requested
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 1 Feb 2024
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. We can't be more delighted to know how much you enjoyed your well-appointed room and also our friendly staff. Thank you once again for allowing us to be of service, and we look forward to your next visit.

8/10 Good

Joseph

Stayed 2 nights in Jan 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 21 Mar 2024
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

10/10 Excellent

Robin

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 21 Jan 2024
Thank you for reviewing your stay at the Holiday Inn Express & Suites Shawnee Kansas City West. It is a pleasure to know you had an enjoyable experience with us and loved our convenient location. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 8 Jan 2024
We are always striving to improve our services and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

10/10 Excellent

ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 4 Jan 2024
This review made our day! Thank you for your recommendation and we look forward to welcoming you back again next time you are in our area.

6/10 Okay

Syed, Coon Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was gas smell in the property which made us quite uncomfortable. Moreover, there was sewer smell in our room and we had to change our room. There was no chair in the room.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 4 Jan 2024
Thank you for your feedback. Your concerns have been shared with the leadership team to address.

10/10 Excellent

Franco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!
First time we stayed here and really had a great time. Looking forward staying here again. Staff are friendly and nice. William was the best.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 1 Jan 2024
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Accommodating
Staying to be close to family. They accommodated us when we needed to extend our stay due to illness in our family. We appreciated being able to stay in the same room when we had to extend. We were grateful for their excellent service!!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 28 Dec 2023
Thank you for your review. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

8/10 Good

Susan

Liked: Staff & service
Disliked: Property conditions & facilities
Toilet didn’t work : I fixed it myself, worn/scraped area in floor of shower, ottoman worn , one elevator out /not working/ outside hotel sign lights are out.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 17 Dec 2023
Your feedback is very important to us and we have shared your concerns with our maintenance team to correct the issues. Thank you for being our guest and we hope to welcome you back in the future.

10/10 Excellent

Phillip

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 5 Dec 2023
Thank you for including the Holiday Inn Express & Suites Shawnee-Kansas City West in your travel plans. We are happy you loved everything in regard to your accommodations. Your recommendation is appreciated, and we look forward to welcoming you again.

10/10 Excellent

Liban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 20 Nov 2023
Thank you for taking the time to write a review of our hotel. We take seriously your decision to stay with us and hope you will do so again.

8/10 Good

Sabrina

Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 10 Dec 2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed!
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 5 Nov 2023
We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 29 Oct 2023
Thank you for your review. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

8/10 Good

Chelsea

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 23 Oct 2023
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

10/10 Excellent

Cara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for our team to stay.
It was a great place to stay for our diverse youth team on a long trip.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 17 Oct 2023
Thank you so much for sharing your review with us and the travel community. We appreciate you and look forward to seeing you again soon.

6/10 Okay

Sean

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 18 Oct 2023
Thanks so much for your feedback. We try to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Huge hole in parking lot, common areas seemed a little dilapidated
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 16 Oct 2023
Thank you for your feedback. We appreciate your business and look forward to welcoming you back again,

6/10 Okay

Eric

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 15 Oct 2023
Thanks for staying with us recently. We appreciate your valued business and look forward to serving you in the near future.

2/10 Terrible

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had trash in it when arrived and the whole hotel had a strong musty smell.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 13 Oct 2023
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 13 Oct 2023
We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated.

2/10 Terrible

Randall

Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 2 Nov 2023
We sincerely apologize for not meeting your expectations. If you have further information that would help us improve please don't hesitate to reach out to us.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 7 Oct 2023
We're so glad you enjoyed your stay and you found all the staff was very friendly and your accommodations were great. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

8/10 Good

Eddie

Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 28 Oct 2023
Thank you for sharing your review with us. It means the world to us and to our entire team! We look forward to serving you again soon!

10/10 Excellent

DeeDee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, nice and clean and would stay there again.
Stayed 3 nights in Sep 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 3 Oct 2023
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 29 Sept 2023
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Driveway up to hotel had huge pot hole in it. One elevator was out of order - but had no sign, was frustrating how long it took to get an elevator until you asked and found out only 1 was working.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 26 Sept 2023
Thank you for your review. We are sorry if there was any miscommunication regarding one of the elevators not working during this visit. We understand your frustrations and regret the inconvenience caused. Although this is not a normal occurrence at our hotel, we will discuss your feedback with the appropriate individuals. We hope you will consider choosing our hotel on your next visit to our area so we can provide you with the hospitality you deserve.

10/10 Excellent

Emily

Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 18 Sept 2023
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 13 Sept 2023
We are glad to read how much you enjoyed your time at our hotel. Thanks for posting a review so future travelers can read about your pleasant experience.

8/10 Good

ELizabeth

Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 2 Oct 2023
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

8/10 Good

Shandra

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 12 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2023
Response from BradF on 17 Sept 2023
Hi Kimberly,Thank you so much for top score. It is appreciated.

10/10 Excellent

Millie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, breakfast was good, pool was refreshing. Very clean
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 12 Aug 2023
Thanks for posting a review so future travelers can share your pleasant experience.

8/10 Good

Linda

Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 19 Jul 2023
Your comments are very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service
The air conditioning was out in the lobby and common areas, due to a lightning strike a few days before we arrived. On our last day our room air conditioner was not working. The management was doing their best to repair the problems.
Stayed 3 nights in Jul 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 12 Jul 2023
Thank you for being our guest and we truly apoligize for the arrival experience. We are working to fix the problem and we would like to have a chance to make it up to you.

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff, clean, nice pool, nice rooms, quiet. Great stay, especially for a family with young kiddos. They have cribs and extra sheets to use.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 29 Jun 2023
Thank you for posting your positive review.We value your time and always strive to provide our guests with great service. We look forward to welcoming you back soon.

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 29 Jun 2023
We're sorry you were unhappy with your accommodations. Thank you for being a guest at the Holiday Inn Express & Suites Shawnee Kansas City West.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
Convenient KC hotel
The building had been stuck by lightening so one elevator wasn't working but it didn't hamper moving around. Breakfast was good, beds comfortable, staff friendly.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 25 Jun 2023
Thank you for leaving a review. We’re so glad you were able to visit us at the Holiday Inn Express & Suites Shawnee-Kansas City West, an IHG Hotel. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

4/10 Poor

Brenton

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not normally a bad stay.
I set my reservation months out, so a call about the hotel's condition would've been appreciated. Apparently it was struck by lightning over 10 days ago so there were a host of issues. Most of the air conditioning was out in the hotel and rooms making it very uncomfortable at 81 degrees all night with the inability to open a window. Second, the hotel room keycard machine was down, so every time you wanted in your room you had to go to the front desk and receive an escort to be let into your room. The same escort was necessary to use the gym or the very cold pool. To top it off, one elevator was out making very long wait times to get upstairs. The hotel was clean and the staff was friendly, that was the only redeeming qualities this stay.
Stayed 2 nights in Jun 2023
Response from Holiday Inn Express & Suites Shawnee-Kansas City W on 15 Jun 2023
We sincerely apoloigze for your experience with us and we are addressing the issues you mention. If you would like to discuss your concerns please don't hesitate to reach out to us. Again, we're sorry and we do hope that you will consider staying with us in the future for a much better outcome. Thank you for your business.