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Reviews of Boarders Inn & Suites by Cobblestone Hotels - Shawano

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 222 out of 508 reviews" "
Rating 8 - Good. 190 out of 508 reviews" "
Rating 6 - Okay. 51 out of 508 reviews" "
Rating 4 - Poor. 28 out of 508 reviews" "
Rating 2 - Terrible. 17 out of 508 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Amy, Marshfield

Stayed 1 night in Apr 2024
Response from Jenny & Staff on 22 Apr 2024
Amy Thank you for taking the time to tell us about your stay. We are glad to see that you enjoyed your stay.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenny and Staff on 7 Apr 2024
Ruth, thank you for such a kind review! I am so glad to see that you had a great time.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the jacuzzi.
Stayed 1 night in Apr 2024
Response from Jenny and Staff on 2 Apr 2024
Thanks Terry for the Five Stars!! So glad to see that you enjoyed your room. We look forward to having you stop in again sometime.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was positive and I would stay there again. We knew the pool was closed but that would have been a nice option.
Stayed 1 night in Mar 2024
Response from Jenny G on 18 Mar 2024
Thank you Amy for letting us know about your stay. We appreciate the great feedback. We are working on the pool as quickly as possible and can't wait for that to be in use again ourselves.

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jenny G & Staff on 12 Mar 2024
Thank you John for such a kind review. We are so glad that you had a good stay.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 1 night in Feb 2024
Response from Jenny G on 26 Feb 2024
Thank you for being so kind. We are glad that you had such a great stay.

6/10 Okay

John

Business traveller
Stayed 2 nights in Jan 2024
Response from Jenny G on 2 Feb 2024
Thanks John for such a great review! We always appreciate the feedback and are glad to see that you had such a good stay.

4/10 Poor

Bruce

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
We were extremely disappointed that the pool and hot tub were not available. Then we were offered early access to a few breakfast items. Oddly the breakfast room was locked with lights off.
Stayed 1 night in Dec 2023
Response from Jenny G on 26 Dec 2023
Thank you for taking the time to tell us about your stay we always appreciate the feedback. I agree it is unfortunate that our pool is not working we are waiting on parts and availability at this point. It is listed on our websites that the pool is currently down at this time. I will try to contact the third-party sites and find out why it is not reflecting the same information.

4/10 Poor

William

Business traveller
Liked: Room comfort
Disappointed
Was charged for a room that didnt have everything listed in the description, chair and sofa sleeper were missing in the room.. Hot water didnt get warm in jetted tub..
Stayed 1 night in Nov 2023
Response from Jenny G on 29 Nov 2023
Thank you William for telling us about your stay. We do apologize about the missing furniture. We had a shipment that was delayed which was unexpected for us. We hope that you give us a second chance now that our furniture has arrived.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jenny G on 29 Nov 2023
Wow, such a kind review!

2/10 Terrible

Carmen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DO BETTER!
First room: toilet didnt stop running and the phone didn't work so I went to the desk. Employee was AMAZING. Next room: no hot water for hot tub or shower, door to the room doesn't lock, toilet leaks, sink leaks, furniture was dirty and ripped, bed was horrible. Top 5 WORST hotel experiences ever. Please do better. I expect some if not all of the $ back that was paid for this. I asked for the manager to call me.
Stayed 1 night in Oct 2023
Response from Jenny G on 21 Oct 2023
Thank you for working with us on this Dominic, outside sites that work exclusively with third party sites are hard to control at the best of times. Even though we had on our site that we were under construction it never went onto the third party sites or their affiliates. We would love to have you come back when all of this is finished. I would love to show you the great service that i know we are known for. Have a great night and i look forward to seeing you again.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice, and the hotel was clean.
Stayed 2 nights in Sep 2023
Response from Jenny G on 21 Oct 2023
Thank you, Matthew, for such a kind review. We look forward to seeing you on your next visit to town. Also, keep an eye on our facebook page for an announcement in November for the open house at the conclusion of our renovations. We look forward to seeing you there!

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful hotel and area. Best hotel my family and I have stayed at. Breakfast was a 10. And the staff is very nice. Can't wait for my next stay with them.
Response from Jenny G on 21 Oct 2023
Ben you are just as amazing your self. Thanks for such a kind review. I appreciate that you took the time to tell us about your stay. I have been so neglectful recently of our guest surveys and want to apologize for that. We are in the home stratch of a renovation here at the hotel. If you loved us before i cant wait for you to visit us again! We will be having an open house in November once it is all finished and we have been able to clean up a bit. We look forward to seeing you there. Keep an eye out for an announcement on our facebook page for the day.

10/10 Excellent

yv

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Sep 2023
Response from Jenny G on 21 Oct 2023
You are amazing YV! Thanks for such a great review. I am sorry that I have been so Neglectful of our surveys recently. I do appreciate when we get any feedback from guests such as yourself. It gives us the chance to grow and improve our services. We will be having an open house in November once we finish with renovations and get the chance to clean up a bit. We would love to see you there. If you loved us before you're really gonna be tickled when you see us then. Look for the announcement on facebook.

10/10 Excellent

Zoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Very clean rooms. Would stay here again
Stayed 2 nights in Sep 2023
Response from Jenny G on 31 Oct 2023
Thank you for such a glowing review. So glad that you enjoyed your stay. We have since renovated our guest rooms and look forward to seeing you again soon.

8/10 Good

Timothy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall a great stay and would return
Overall was a nice stay. Could’ve used some occasional spot cleaning as the elevator floor was relatively dirty. Im guessing that was from people using it all day as we checked in during the evening. In the morning it was being cleaned. Room showed some areas of wear but overall was still in good condition, especially compared to some of the other places I’ve stayed. Whirlpool tub was nice but drain did leak a little but it still worked as it should. They are doing some renovations starting next month per the memo in the elevator. Considering it’s age I felt it was in pretty good condition and very similar to other places I’ve stayed throughout the US.
Stayed 1 night in Aug 2023
Response from Jenny G on 21 Oct 2023
Timothy Thank you for taking the time to tell us about your experience. I am so glad to hear that you enjoyed your stay and that we are doing so well. I ,apologetically, have been quite neglectful in responding to the surveys that our guests have been sending in. We always enjoy seeing all suggestions on how we can improve with each stay. We will be having an open house in November, keep an eye on our facebook page for the announcement. We look forward to seeing you there to check out all the hard work that has been put in lately.

8/10 Good

Bj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the edge if town. No handicap parking on end of building.
Stayed 1 night in Aug 2023
Response from Jenny G on 21 Oct 2023
Thank you taking the time to tell us about your stay. I have been a little neglectful about responding to our guest surveys recently do to construction to the hotel. We always love hearing suggestions about how we can improve the stays of our guest through these surveys. We will be painting our lines this spring and will absolutely take this into consideration when doing so. Thank you!

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jenny G on 31 Oct 2023
Wow what a lazy bones I have been. I have taken so long to respond. I do appreciate that you had a wonderful time even in the midst of our renovations. We are glad to see that you had a good time. Thank you for such a lovely review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great coustomer service. Pool area is clean. Good breakfast. Cafe is in the parking lot. Also right off the highway.
Stayed 2 nights in Aug 2023
Response from Jenny G on 31 Oct 2023
Thanks for such a great review Michael! I have been really late to respond to you. Please know that I appreciate that you took the time to tell us about your stay. We are happy to see that you enjoyed your stay.

8/10 Good

Neil, River Falls

Business traveller
Liked: Cleanliness, staff & service
na
Stayed 2 nights in Aug 2023
Response from Jenny G on 31 Oct 2023
Thanks for a great review Neil! Happy to see that it was a good stay for you.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick & easy, the staff was friendly & property was clean. Everything you want in a decent hotel.
Stayed 1 night in Aug 2023
Response from Jenny G on 31 Oct 2023
Thanks Dan! Wow what a great review. I am so glad to see that you had a good time.

2/10 Terrible

Christian

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property was dirty. There was hair left in the shower from the previous people. The property stunk and there was stain in the bed and shower curtain. The sink was also clogged and the bathroom door was broken. The bathroom door would not shut. Overall a terrible experience
Stayed 1 night in Aug 2023

8/10 Good

JIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room with a hot tub/whirlpool. We had to figure out how to work its jets and bubbles. The faucet wasn't even marked hot / cold. We appreciated the extra towels already in the room. There was a wall switch that we deduced is for an exhaust fan, but not sure as it wasn't labeled either. The included breakfast was quite nice, with a variety of items and quality. The room did NOT have a binder or pamphlet with info of the room, hotel or area. It took a while to figure out what TV channels were what (need a local channel for local weather!)
Stayed 1 night in Jul 2023
Response from Jenny G on 18 Aug 2023
Jim thank you for taking the time to tell us about your stay. I am excited to state that we will be having a renovation project starting in a couple of weeks and I will absolutely run these ideas across with the team. I'm glad that you had a good stay and appreciate the ideas that you've offered to improve. Thank you and we can't wait to see you next time.

6/10 Okay

Wendy

Liked: Cleanliness, property conditions & facilities
It was our first time staying here. It was very clean. The check in gal was nice. Not so much the rest of our stay. Obviously I didn’t check closely at what was in the room before I booked it (that’s on me) There was no refrigerator in the room. We have stayed at every other hotel in Shawano. This was way pricier than the other ones, but thought we’d try it. Definitely not worth the $
Stayed 2 nights in Aug 2023
Response from Jenny G on 18 Aug 2023
Thank you Wendy for taking the time to tell us about your stay. Yes many of our standard rooms do not have a refrigerator or microwave in the room. We are in the process of changing that with our renovation project that is coming in a few weeks. We appreciate all of the feedback, it helps us improve with every stay.

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jenny G on 18 Aug 2023
Thank you for such a wonderful review. So glad to see that you had a good stay.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here before. It is clean and it seems safe.
Stayed 1 night in Aug 2023
Response from Jenny G on 13 Aug 2023
As always it's wonderful to have you in Karen. I'm glad the trip is going well so far. Thank you for such a kind review.

8/10 Good

Cary

Stayed 1 night in Aug 2023
Response from Jenny G on 31 Oct 2023
Thanks Cary! What a great review! Glad to see that it was good for you. We look forward to seeing you more often now that we have finished our renovations. Come check out the newly refreshed rooms!

2/10 Terrible

Jennifer

Disliked: Cleanliness
I've never stayed in a hotel room more disgusting than the one I was given. I checked in early but didn't go into the room and put my stuff in there until late at night. Otherwise I would have gotten a different room or different hotel! It literally smelled like a boys locker room. After showering and putting on clean socks, the socks were black with dirt after walking across the room. DISGUSTING!!! The rest of the property looked clean and didn't smell. I will NEVER stay there again.
Stayed 1 night in Aug 2023

8/10 Good

Estella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jenny G on 13 Aug 2023
That is so kind thanks Estella!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jenny G on 13 Aug 2023
David your amazing! Thanks!

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from Jenny G on 21 Oct 2023
Wow Jennifer Thanks for such a great review. its a pity that I neglected my surveys for so long and to write about it. I appreciate that you took the time to tell us about your stay. Its posts like this that really help us improve and change and make every stay a great stay. We look forward to chance to do it again.

8/10 Good

Brian

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jenny G on 13 Aug 2023
Thanks for such a great review Brian!

10/10 Excellent

Matthew

Stayed 1 night in Jul 2023
Response from Jenny G on 21 Oct 2023
Thank you Matthew, That was a great review. I'm just sorry that it took so long for me to see it. I really do appreciate that so many people take the time to tell us about their stay. It really helps to see what we need to improve on, a real training opportunity. and what we are doing great on.

4/10 Poor

Sandra, Jacksons Gap

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The motel was fine, nothing special. The tv did not work. Every single channel said it was unavailable.
Stayed 1 night in Jul 2023
Response from Jenny G on 1 Aug 2023
Thank you Sandra for taking the time to tell us about your stay with us. We appreciate all feedback. I have spoken to our cable provider and they stated that we were going thru an outage at that time due to some work that was being done to our lines in the city. We apologize that it was an inconvenience during your stay.

10/10 Excellent

Michael

Stayed 2 nights in Jul 2023
Response from Jenny G on 1 Aug 2023
Michael thank you fro the 5 Stars! Glad to see you had a great time!

8/10 Good

Jean

Stayed 3 nights in Jul 2023
Response from Jenny G on 7 Jul 2023
Thank you Jean!! Glad you had a great stay!

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay--great location
Thank you for a clean comfortable stay. The staff was friendly and the location perfect for my visits to Oneida and the Wolf River
Stayed 2 nights in Jul 2023
Response from Jenny G on 7 Jul 2023
Hope, first I love your name. And thank you for such a glowing review. We are glad that you had such a wonderful stay.

2/10 Terrible

Claire

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is poorly maintained and smelled dirty. The room was not clean and the items in the room were very dated
Stayed 3 nights in Jul 2023
Response from Jenny G on 7 Jul 2023
Claire, our apologies about this stay. It seems that we missed the mark on our usual service to our guests. We are in the process of getting a renovation to the hotel that will be completed in the fall of 2023. I hope this will improve many of the things that you stated were an issue. As for the service of the room, I will use this as a training point for my housekeepers so that we may improve. I appreciate your time in letting us know how your stay was and the opportunity to grow with my team.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 1 night in Jun 2023
Response from Jenny G. on 26 Jun 2023
Natalie, Thank you! Hope you had a safe trip home.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for 2 nights. Staff was professional and hotel was well maintained. Room was clean and beds were comfy.
Stayed 2 nights in Jun 2023
Response from Jenny G. on 26 Jun 2023
Tara, thank you so much! I am so glad to see that you had a great stay!

4/10 Poor

Ian, Flat Rock

Stayed 1 night in Jun 2023
Response from Jenny G on 9 Jul 2023
Thank you Ian for taking the time to rate your most recent stay with us. I see we missed the mark this time with you. Is there something we can work on to make your next stay even better?

8/10 Good

Jamie

Stayed 1 night in Jun 2023
Response from Jenny G on 9 Jul 2023
Jamie, Thank you for such a kind review. We are glad to see that you had a great time.

8/10 Good

Nylotis

Travelled with partner
Liked: Cleanliness
Only one complaint. Keeping the continental breakfast replenished. We are late risers so no milk for cereal, Luke warm water for tea and danish not replaced. No one around to ask.
Stayed 3 nights in Jun 2023
Response from Jenny G on 21 Jun 2023
Thank you for taking the time to tell us about your stay. We enjoyed hearing how you got your name and it was a pleasure having you. We will strive to improve and I will be sure the staff keeps our breakfast hot and ready from 6am to 9am on weekdays and 7am to 10am on the weekends.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot tub was permanently closed. Noise came through the walls.
Stayed 2 nights in May 2023
Response from Jenny G on 1 Jun 2023
Thank you for such a kind review. We appricieatte all feed back. We were disappointed that the hot tub had to close too. Our 3rd floor tends to be the quietest floor, maybe we can try that next time. Hope you had a great trip home and we look forward to seeing you again.

8/10 Good

Kim

Liked: Cleanliness, staff & service
All was good ! Maybe new pillows :)
Stayed 3 nights in May 2023
Response from Jenny G on 24 May 2023
Thanks, Kim and yes! In fact just today we got our newest order of pillows. We are working on updates and improvements every day.

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barn quilting
Nice, clean room with good amenities and a good location. However, the water on tap had a smell to it, and the wi-fi was a very weak signal and extremely slow (about 4 mbps).
Stayed 1 night in May 2023
Response from Jenny G on 30 May 2023
Thanks Xavier for such a wonderful review. We appreciate all feedback for the hotel and will look into the week signal as soon as possible. We hope you had a great trip home.

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Jenny G on 16 May 2023
Wow a 10 out of 10 Amazing! Thanks for such a great review we appreciate all the feedback!

8/10 Good

Elizabeth

Stayed 1 night in Apr 2023
Response from Jenny G on 16 May 2023
Thank you for such a great review! Glad to see that you had a great stay!.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the jetted tub.
Stayed 1 night in Mar 2023
Response from Jenny G on 2 Apr 2023
We like it too! Thanks Catherine for such a kind review. I am so glad that you enjoyed your stay and that you enjoyed the room. Hope you had a good trip home.

6/10 Okay

Nancy

Travelled with partner
Disliked: Amenities
The hotel was ok. Beds were terrible. I had to sleep in a chair because of the terrible mattress. Pillows were the worse. Bathtub when wet and soapy was very very slippery and to bar/ handle to assist getting in and out of the tub to shower. Included breaskfast every morning which was nice. A 2 star hotel with a 4 star pricing. Would never stay there again.
Stayed 3 nights in Mar 2023
Response from Jenny G on 27 Mar 2023
Thank you Nancy for taking the time to tell us about your stay. I'm sorry that we missed the mark this time around. I did try to message you back when you posted a little after check in but I got no response. And when I asked you in person if you were enjoying the room you said that you were fine. Had I known you were still uncomfortable with the room I would have moved you. We do have accessible rooms that have grab bars in the bathrooms. I am hoping we get a second chance to wow you with our service and rooms. If you let me know when you are coming thru town next I can arrange the best accommodations for you and your needs.