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Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
I stayed 5 nights at this hotel with my daughter, we’ve heard a weird noise on Friday’s afternoon sound like from lovers made special exercise,
It really made us embarrassed
Tsao
Stayed 4 nights in Dec 2023
Response from Ricky Zhao on 2 Jan 2024
Dear GuestThank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Ricky Zhao Guest Experience Manager
Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao
8/10 Good
Leigh
18 Oct 2023
Liked: Cleanliness, staff & service
Leigh
Stayed 6 nights in Oct 2023
Response from Ricky Zhao on 20 Oct 2023
Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao
6/10 Okay
GORDON KEE KEONG
14 Aug 2023
GORDON KEE KEONG
Stayed 2 nights in Aug 2023
Response from Ricky Zhao on 17 Aug 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ricky ZhaoGuest Experience Manager
Dear Guest, Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future.
Staff are very helpful. Definitely will come back!
khai howe
Stayed 2 nights in Nov 2022
Response from Ricky Zhao on 9 Jan 2023
Dear Khai Howe, we very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao
10/10 Excellent
Rene
28 Feb 2022
Rene
Stayed 2 nights in Feb 2022
Response from Ricky Zhao on 28 Dec 2022
Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future.
Dear Sebastien,
Thank you for you staying Swissotel Grand Shanghai, we are happy to see that you have good experience in our hotel, hope to see you again.
Response from Guest Experience Manager on 30 Jul 2021
We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I will share your comments with our team.
Thank you for your time and sharing. We are looking forward to your next visit.
The hotel was beautiful. The staff was very helpful. I especially loved the pool and sauna. Very relaxing. The pool attendant female desk attendant was very helpful. I lived in SH for 3 years so it was like a homecoming. Right next to Jing'an Temple too. Great location! Loads of shopping and restaurants in this area. Loved it!
Verified traveller
Stayed 2 nights in Jun 2021
6/10 Okay
Carolyn
1 Jun 2021
Carolyn
Stayed 3 nights in May 2021
Response from Guest Experience Manager on 30 Jul 2021
We very much appreciate your comments regarding your stay at Swissôtel Grand Shanghai. I will share your comments with our team.
Thank you for your time and sharing. We are looking forward to your next visit.
A weirdly designed room with very little electricity sockets for your devices. Also, only 2 small complimentary water bottles provided per day (which was never enough). One day, the maid just took the used shower gel and shampoo and didn’t bother to put new ones in the bathroom at all. The only few good things are the location and a gentleman near the door who was kind enough to point me to the direction of a printing store closeby.
NUTSUDA
Stayed 4 nights in Aug 2020
4/10 Poor
Verified traveller
Travelled with partner
13 Jun 2020
Liked: Cleanliness, staff & service
Disliked: Amenities
The air conditioning was automatically set to an uncomfortable level during the day and could not be adjusted
It was good as always. I had issue I left my scale in the room and called right away to get it put away for me so I could pick up when I stay there again the next week. They didn't do it and lost it !! they didn't care or try and help. its my fault but they should of haved it.
Mark
Stayed 4 nights in Jan 2020
8/10 Good
YONGSOO
Business traveller, Travelled with family, Travelled with group
아침 식사는 상당히 잘 정돈된 매뉴들과 신선한 과일과 야채가 인상적이었음.
치약칫솔이 뒤늦게 배달되긴 하였지만 전체적인 비품 (수건 로션 샴푸)는 자주 보충되어 불편함이 없었음
맞은편에 패밀리마트와 뒷편건물 지하 대형마트가 있고 2호선이 푸동공항까지 연계되어 최적의 환경이었습니다.
Dear Leung,
Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. We are looking forward to your next visit.
Sincerely,
Sophia Song
Guest Experience Manager
Great Hotel to stay very central and staff are fabulous
Peter
Stayed 5 nights in Sep 2019
8/10 Good
Verified traveller
13 Sept 2019
Liked: Cleanliness, staff & service, room comfort
Very good standard business hotel
Very good business hotel with nice rooms, good breakfast and good hospitality service. Very professionally run. Most personnel speaks good English. Could upgrade/modernise the rooms in the next year or two to be better.
Great location. Very helpful staff. Property clean and nice.
Verified traveller
Stayed 4 nights in Aug 2019
6/10 Okay
Verified traveller
23 Aug 2019
Liked: Staff & service
Disliked: Cleanliness
Average stay
Great location, hotel is a little tired, the pool was not open which was very frustrating.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Sophia Song on 29 Aug 2019
Dear guest,
Greetings from Swissôtel Grand Shanghai!
We are very pleased that you like hotel location. Our swimming pool is temporarily not available due to necessary maintenance. Our guests can use Kunlun Jingan Hotel or Pullman Jingan hotel's swimming pool during this time.
I am sorry for all those inconvenience to you. We very much hope that your concern will not mar your intention to return to Swissôtel Grand Shanghai, and that we may have the opportunity of welcoming you back in the very near future.
Thank you.
Still a nice hotel but the area is not as full of western food options as it was five years ago and the beds are harder than they were previously. The area is definitely a high-end shopping area which will appeal to the shopping type .