Exterior

Reviews of Novotel Shanghai Hongqiao Hotel

4 out of 5
Novotel Shanghai Hongqiao Hotel
1102 Xiehe Road, Changning District, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 103 out of 190 reviews" "
Rating 8 - Good. 65 out of 190 reviews" "
Rating 6 - Okay. 13 out of 190 reviews" "
Rating 4 - Poor. 4 out of 190 reviews" "
Rating 2 - Terrible. 5 out of 190 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from 总经理:李栋 on 13 Dec 2023
尊敬的客人:您好!感谢您入住上海建滔诺富特酒店,希望我们的服务为您带来了一次愉快的入住体验。今后我们会继续努力,将客人的需求放在首位,提供更加优质的服务,以回报您的支持与厚爱。期待能经常在建滔诺富特看到您的身影。

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good value and convenient location
Comfortable room and good breakfast. Employees were helpful in securing a taxi for quite a long journey which we appreciated. Good value.
Stayed 1 night in Aug 2023

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel I recommend
Stayed 4 nights in Jul 2023
Response from Dickens Li -General Manager on 19 Jul 2023
Dear Guest, Warm greetings from Novotel Shanghai Hongqiao! I was delighted to learn that you enjoyed your stay with us. Your kind words have been passed to our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We are looking forward to seeing you soon! Sincerely,

8/10 Good

Rishab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dickens Li -General Manager on 19 Jul 2023
Dear Guest, Warm greetings from Novotel Shanghai Hongqiao! It is a pleasure to receive such positive feedback. It is our great honor to host you during your stay here and we would love to welcome you back in the near future. Sincerely,

10/10 Excellent

GUY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near airport . Very convenient
Stayed 1 night in Apr 2023
Response from Dickens Li -General Manager on 21 Apr 2023
Dear Guest, Warm greetings from Novotel Shanghai Hongqiao! Our hotel is located in the heart of Hongqiao Commerce area. It is within walking distance to Metro Line 2, quickly get to National Exhibition and Convention Center (Shanghai), Shanghai Hongqiao International Airport and Shanghai Hongqiao Railway Station in short time. Thank you for highlighting our location. It is our great honor to host you during your stay here and we would love to welcome you back in the near future. Sincerely,

10/10 Excellent

Josh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at this location for over a month. The staff was extremely kind, professional and helpful. Even though we are not able to speak Chinese they always graciously supported us. I would definitely stay at this location again, and recommend to others.
Stayed 1 night in Feb 2023
Response from Dickens Li -General Manager on 13 Mar 2023
Dear Guest, May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you are satisfied with our staff.Your kind words have been passed to our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.Thank you again for sharing your experience and we sincerely look forward to your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay
Everything is good, except the shower water not strong enough! We drove there, there’s ample parking lots at basement and also electric car charges. Calling taxi is easy too...within 10 minutes the taxi arrived to pick us to town. As our car is outstation car number plate, we are not allowed to drive during 7-20:00.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

8/10 Good

BRUCE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was second time i stayed in this hotel, and was again not disappointed. The staff members were friendly and helpful, checkin and checkout was very efficient. Yes, there is construction around the hotel but this did not impact my stay. Well done and thank for a pleasant stay.
Stayed 1 night in Jan 2021

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Dickens Li - General Manager on 2 Dec 2020
Dear Nathan, Thank you for choosing Novotel Shanghai Hongqiao! We are glad to know that you enjoy your stay with us. We hope to welcome you soon in the near future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hongqiao stay
I had a great stay, robot is a nice touch
Stayed 4 nights in Sep 2020
Response from Dickens Li - General Manager on 9 Oct 2020
Dear Guest, Thank you for your patronage and continuous support to Novotel Shanghai Hongqiao, and the precious time you have taken to share your feedback with us. We are glad to hear that you have enjoyed your stay with us. We look forward to serving you again, in the very near future. Yours sincerely,

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My food was sent back as it was cold and returned cold, the desk manager was patronising by laughing at me and the chef refused to heat it. I got a new dish and the restaurant manager was very nice in trying to help. The room was fine. I had to complain about a customer openly smoking in reception before any staff member did anything. I felt they resented me being there as a foreigner, the woman on the desk was not welcoming at all.
Stayed 1 night in Jul 2020
Response from Dickens Li - General Manager on 30 Jul 2020
Dear Emma, Thank you for choosing Novotel Shanghai Hongqiao and sharing your comment. We always appreciate our guests' feedback and it is regrettable that we have failed to meet your expectations in particularly in service. Your constructed feedback has been shared with our team. We truly appreciate you taking time to write and highlighted the matter to our attention. Such feedback is important as it greatly assists us in our continuous effort to improve and maintain our standard. Once again, thank you for your feedback and we look forward to welcoming you in the near future. Yours sincerely,

10/10 Excellent

Jeffrey B

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Conveniently near Hongqiao with nice amenities
Stayed 1 night in Jan 2020
Response from Dickens Li - General Manager on 20 Jan 2020
Dear Jeffrey B, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed everything at our hotel as well as the location and amentities. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

4/10 Poor

John Li Jiang

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Bad pool service
Swimming pool put up a mandatory requirement of swimming with cap which was at most a recommendation at other premises. No towels were provided at poolside. The staff was not friendly and making excuses when the complaint was lodged.
Stayed 4 nights in Jan 2020
Response from Dickens Li - General Manager on 13 Jan 2020
Dear John Li Jiang, Thank you for choosing Novotel Shanghai Hongqiao and sharing your comment. We always appreciate our guests' feedback and it is regrettable that we have failed to meet your expectations in particularly in swimming pool. Your constructed feedback has been shared with our team. We truly appreciate you taking time to write and highlighted the matter to our attention. Such feedback is important as it greatly assists us in our continuous effort to improve and maintain our standard. Once again, thank you for your feedback and we look forward to welcoming you in the near future. Yours sincerely,

8/10 Good

Girish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Morten Kaas

Business traveller
Liked: Staff & service
Stayed 2 nights in Nov 2019

10/10 Excellent

Andy, Jacksonville, FL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is super luxurious with Vegas grade amenities. Room was clean, beautiful and very modern . My coworker and I were offered free breakfast at check in as I think they are trying to gain customer recognition. Anyway, $70 for a room that could cost $300+ in US.
Stayed 1 night in Nov 2019
Response from Dickens Li - General Manager on 27 Nov 2019
Dear Andy, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed everything at our hotel as well as the services provided to you by our team. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

10/10 Excellent

Vern, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable 9 day stay, the hotel is new, clean and tastefully furnished. About 15 minutes walking distance at a leisurely pace to SongHong Road metro station on Line 2, and 3 stops from the NECC, quite convenient for those participating in exhibitions. Plenty of restaurants/cafes/convenience stores across the road within the office blocks. Most of all, I would like to commend the staff for their hospitality. When I came down with food poisoning for three days, the reception team placed an online order for medicines that was delivered in half an hour. We couldn't do that ourselves as we had no way to pay on WeChat/AliPay as foreigners. When those medicines didn't work, 浩杰 from the reception team went out to get me prescriptive medicines. 顺秀阿姨 from housekeeping made me a hot water bottle to ease the pain, and Wendy from the F&B team sent hot soya milk to my room. Their actions are really heart-warming and I'd like to thank the team for their hospitality and care! All in all, I would definitely recommend a stay here for business travelers heading to the NECC.
Stayed 8 nights in Nov 2019
Response from Dickens Li - General Manager on 21 Nov 2019
Dear Vern, Thank you for the thorough and enthusiastic review of your stay with us. We are both humbled and proud to have served you to your expectations. Rest assures I will share your kind reviews with the team, they will be encouraged to know that they have made your day. We look forward to seeing you again, in the very near future. Yours sincerely,

10/10 Excellent

CHakLam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dispointed when I check out from hotel , people cut into line to check out.
Stayed 3 nights in Oct 2019
Response from Dickens Li - General Manager on 23 Oct 2019
Dear CHakLam, Thank you for choosing Novotel Shanghai Hongqiao and sharing your comment. We always appreciate our guests' feedback and it is regrettable that we have failed to meet your expectations in particularly in check-out. Your constructed feedback has been shared with our team. We truly appreciate you taking time to write and highlighted the matter to our attention. Such feedback is important as it greatly assists us in our continuous effort to improve and maintain our standard. Once again, thank you for your feedback and we look forward to welcoming you in the near future. Yours sincerely,

4/10 Poor

WENG HONG NICHOLAS

Liked: Property conditions & facilities, room comfort
Poor accessibility. Suitable for self drive guest.
There are lots of construction works adjacent to the Hotel. Accessibility is extremely poor. If you had a late night in the city and looking DiDi or taxi, my experience was 1.5 hrs wait and paid a fare of ¥120 to beg for one to fetch me back to the hotel. Otherwise, it is OK.
Stayed 1 night in Oct 2019
Response from Dickens Li - General Manager on 21 Oct 2019
Dear WENG HONG NICHOLAS, Thank you for taking the time to share your review with us.There is a regional construction now, in the long term it will create better infrastructure and will support future growth. By that time, you can find a great vibe here. We would love to welcome you back in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel should be rate as perfect, in term of location, accommodation, warn staff, services, etc etc if not accomplish the main function of any hotel which is quiet place to sleep. Next door there are a huge massive construction site...can not sleep the whole night for the noise. Rest, as I wrote, is perfect. Maybe we will back after they finish.
Stayed 3 nights in Oct 2019
Response from Dickens Li - General Manager on 8 Oct 2019
Dear Guest, Thank you for taking time to share your review with us, as you see, there is a regional construction now, in the long term it will create better infrastructure and will support future growth. By that time, you can find a great vibe here. We would love to welcome you back in the near future. Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was reasonably close to Metro however what you should’ve said before I booked is that it was next door to a major construction site as a result there was a lot of dust and pollution not happy about that at all
Stayed 5 nights in Sep 2019
Response from Dickens Li - General Manager on 8 Oct 2019
Dear guest, Thank you for taking time to share your review with us, as you see, there is a regional construction now, in the long term it will create better infrastructure and support future growth. By that time, you can find a great vibe here. We would love to welcome you back in the near future. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Hotel two blocks from metro. Very good place to stay. Building a new shopping area next door.
Stayed 6 nights in Sep 2019
Response from Dickens Li - General Manager on 2 Oct 2019
Dear Guest, Thank you for the thorough and enthusiastic review of your stay with us. We are both humbled and proud to have served you to your expectations. Rest assures I will share your kind reviews with the team, they will be encouraged to know that they have made your day. We look forward to seeing you again, in the very near future. Yours sincerely,

8/10 Good

MJ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Nearby SHA Airport and Train Station
Hotel is ok but outside this hotel is surrounded by a huge construction fields at the moment so it is no very pleasant to walk from the hotel to the nearest tube station (line 2). Apart from that, everything is fine. Hotel staffs are friendly and helpful. The room is clean and comfy.
Stayed 4 nights in Sep 2019
Response from Dickens Li - General Manager on 18 Sept 2019
Dear MJ, Thank you for taking the time to share your review with us, as you see, there was a regional construction now, in the long term it creates better infrastructure all these will support future growth. By that time, you can find a great vibe here. Besides, We all glad to see that you feel enjoyed during your stay and we would love to welcome you back in the near future. Sincerely,

4/10 Poor

Dong, Raleigh, NC

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room is poorly designed, e.g., the bathroom light switch is near the door and not even close to the bathroom. The curtain cannot fully cover the window. I have to tolerate the light from outside all night. It is unacceptable in most US hotels.
Stayed 1 night in Sep 2019
Response from Dickens Li -General Manager on 12 Sept 2019
Dear Guest, I am very disheartened to read your review. It is paramount to us that our guests receive the genuine care they undoubtedly deserve, and please be assured the details of your feedback have been reviewed with hotel management. Please also allow me to extend my sincerest apology for the impression given to you by your experience in our hotel. We are looking forward to your next visit. Sincerely

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good new hotel
About 10 mins walk from the nearest subway station. A new mall is under construction just next to the hotel. Good value for money, buffet breakfast is rich and good,coffee is good too! 地鐵站行10分鐘就到,有個mall喺隔籬起緊。抵住,自助早餐好豐富,味道都有水準,咖啡都唔錯!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I can’t check in with my passport, they asked me for Chinese citizen ID, and the process took forever. The curtain in the room didn’t block the light very well, and you can hear your neighbor brushing their teeth and washing their faces!
Stayed 1 night in Aug 2019

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the Hongqiao area
Amazing hotel. The room is very clean and the staffs are friendly and very helpful.
Stayed 1 night in Aug 2019
Response from Dickens Li -General Manager on 16 Aug 2019
Dear Gary, Greeting from Novotel Shanghai Hongqiao! I was delighted to learn that you are enjoyed your stay with us. Thank you for highlighting the cleanliness and service provided by our staff. It is our great honor to host you during your stay here and we would love to welcome you back in the near future. We very much appreciate for your time and feedback. Sincerely,

10/10 Excellent

Antony, Shanghai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the staff at front desk were great. Her name is Ayomi who helped me to order food online and got it delivered at a typhoon night.
Stayed 1 night in Aug 2019
Response from Dickens Li - General Manager on 14 Aug 2019
Dear Antony, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed everything at our hotel as well as the services provided to you by Ayumi. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but..
Amazing hotel ..a couple glitches if I can say 1) The hotel shuttle is only available from the HOTEL to the Airport latest departure 10:30a.m 2- my last day I purchased breakfast for 2 according to my reservation ( 1 adult and 1 child 15y.o) but I had to pay 98CNY for the 2nd breakfast!
Stayed 2 nights in Aug 2019
Response from Dickens Li -General Manager on 9 Aug 2019
Dear Valerie, A big thank you for your wonderful feedback and we are pleased to hear you had an enjoyable stay with us. We highly appreciate our guests' comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. We look forward to welcoming you again so that we could bring you another memorable stay! Yours sincerely,

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for meetings and conventions
if you need to commute to the city . this is NOT the right hotel for you. The vicinity around the hotel is a huge construction site . hence walking to the subway is a challenge.. and it is at the far end of the subway line. my meetings are all held in the hotel, so its fine.
Stayed 1 night in Aug 2019
Response from Dickens Li -General Manager on 7 Aug 2019
Dear henry, Thank you for taking the time to share your review with us, as you see, there was a regional construction now, in the long term it creates better infrastructure all these will support future growth. By that time , you can find a great vibe here. Besides, We all glad to see that you feel enjoyed during your stay and we would love to welcome you back in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very new hotel with a comfortable firm bed, great for staying a night before catching a flight from Hongqiao airport, which is minutes away by taxi. Negative is that there are lots of construction work in the area. Didn’t see any restaurant nearby, but I didn’t attempt to find any as it was late when I checked in. Overall, great hotel to stay for a night to catch a flight out.
Stayed 1 night in Jul 2019
Response from Dickens Li -General Manager on 1 Aug 2019
Dear Guest, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed your stay at our hotel. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The good: Diana was the nicest, most helpful person ever. She was always ready to help going above and beyond the call of duty. The rest of the staff was excellent also. Breakfast was good with wide variety. The not so good: The hotel is located in the Hongqiao area. It requires using the subway to get to the tourist areas. Easy enough and cheap but only runs until 11:00. This made it difficult to see the nightlife of Shanghai. Overall good experience.
Stayed 4 nights in Jul 2019
Response from Dickens Li - General Manager on 8 Jul 2019
Dear Guest, Thank you for choosing Novotel Shanghai Hongqiao! It’s a great pleasure to hear that you are satisfied with our breakfast and services provided by our staff. We look forward to serving you again, in the very near future. Yours sincerely,

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean n friendly. Wifi stability need improvement. Overall value for money
Stayed 2 nights in Jun 2019
Response from Dickens Li - General Manager on 4 Jul 2019
Dear Gloria, Warm greetings from Novotel Shanghai Hongqiao! It is a pleasure to receive such positive feedback. I will definitely share your comments with our team. Regarding to your feedback about WIFI, we will follow up to check and ensure everything going well in the room. Thank you for sharing your experience with us. We are looking forward to seeing you soon! Yours sincerely,

10/10 Excellent

Damian_Hoo, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good range of media entertainment Room is well design, eg. toilet and shower area are separated
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. I would stay here again.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

ALPHONSE LA E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simple n nice stay
Enjoyed a good stay. Breakfast was good. Very good exercise room and good swimming pool. Wish more staff could handle basic English
Stayed 1 night in Apr 2019

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Loz

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Very clean and staff are very friendly. Rooms are really nice
Stayed 1 night in Apr 2019

10/10 Excellent

Crysty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Elise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was an insane spread which kick started the day off right. The rooms were spacious and the bed comfortable. The light switches were designed poorly. A minor thing!
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful, smooth check in and check out, got an upgrade too:) location suits better for driving, takes 10 mins to walk to the nearest subway station
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a night before catching return flight on my business trip. It is about 20 minutes drive from Shanghai Hongqiao airport. There is no good restaurants or amenities nearby. I had dinner and food at hotel Restaurant is ok quality. Need further improvement. The breakfast was good.
Stayed 1 night in Feb 2019