Bar (on property)
Check availability

Reviews of ibis Shanghai Chengshan Road Hotel

3 out of 5
ibis Shanghai Chengshan Road Hotel
No 800 Chenshan Road Pudong, Shanghai, Shanghai

Reviews

6.6
Rating 10 - Excellent. 10 out of 87 reviews" "
Rating 8 - Good. 38 out of 87 reviews" "
Rating 6 - Okay. 21 out of 87 reviews" "
Rating 4 - Poor. 8 out of 87 reviews" "
Rating 2 - Terrible. 10 out of 87 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Fanisa Putri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view, I've checkin for this booking. Great Service,
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lay with dogs you will get flees.
If you can sleep in flith book this hotel. A big let down to the Ibis chain. Dirty from carpet in the hall way to the questionable marks on the bed. AC did not work. So cold. Well to be honest, didn't stay booked another hotel. Disgusting.
Stayed 1 night in Dec 2019

8/10 Good

Praveen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from MR.TANG on 4 Dec 2019
We are very moved that you gave us the high quality evaluation, which will bring us a lot of help, we will continue to work hard, do better, look forward to your visit again, we will be very honored.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minimalist budget hotel. Clean and cozy
Nice comfortable budget hotel with minimal amenities. No toiletries provided. Most people stayed here to be closed enough to the Shanghai Expo Center. Otherwise, there are nothing much to do around the area
Stayed 3 nights in Oct 2019
Response from MR.TANG on 4 Dec 2019
Thank you very much for your favorable comments. Your comments have helped us a lot and we will continue to strive for better service and rest rooms. We hope you can come again, it is our greatest honor.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Property conditions & facilities
This ibis is like other ibis. Compact n clean when we check in. But, ths staff cant speak english almost nothing at all, even they try to. But they friendly even we cant communicate well. 😁. But for me, this hotel is expensive, or maybe just because its in shanghai. 😅
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

JINGJING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location with a valued price
good location with a valued price
Stayed 1 night in Jun 2019

8/10 Good

MGRDICH

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet but not much to shout out
Nothing much to shout out about but it's a comfortable stay for a budget price and area was quiet enough for a good night sleep
Stayed 2 nights in Jan 2019
Response from 敏 on 23 Apr 2019
Thank you for your comments ！We will continue to do so

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vary Good
Staff speak English and are very helpful. The best value for the price.
Stayed 3 nights in Jun 2018
Response from 敏 on 23 Apr 2019
Thank you for your comments ！We will continue to do so

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable but don't expect too much
The hotel is pretty good for its price. Room is quiet, surrounding is pretty quiet. However, if you are on vacation, there really is nothing much to do within walking distance. Take a taxi to Shi Bo Yuan shopping mall for movie theatre and KTV. There's a KTV right behind the hotel but it's not family friendly type. Hotel staff are quite friendly. Bed is a little hard and my back ache a little the next day
Stayed 2 nights in May 2018
Response from 敏 on 23 Apr 2019
I'm sorry for the inconvenience, but the hotel will make some improvements and look forward to meeting you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse than expected
Unfortunately, the staff were not proficient in English, the shower was covered in mold and I didn't want to touch anything and there were flying insects in the room. The sheets were clean but the bathroom and the insects made me feel like I didn't want to touch anything in the room.
Stayed 1 night in Jul 2017
Response from 晨晨 on 23 Apr 2019
I'm sorry for the inconvenience, but the hotel will make some improvements and look forward to meeting you again.

6/10 Okay

John, Harbin, HB

Liked: Cleanliness, staff & service
Nice, conveniently located hotel
Nice staff who were able to speak enough English to communicate with. Located within 5 minutes of a metro station which is very convenient. Rooms were in decent condition and clean, except some of the bedsheets needed a bit more washing. They also had a buffet breakfast which wasn't the best but at a good price which is great. Overall staying at ibis was a good experience. But not for a long stay.
Response from BBC on 23 Apr 2019
Thank you for your stay and comments. I look forward to your next visit and wish you a pleasant journey.

10/10 Excellent

Hassan, It's location is great, 2 minutes from Metro by which you can go every where in downtown or Airport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Budget Hotel
Staff are very helpful
Response from BBC on 23 Apr 2019
Thank you for your stay and comments. I look forward to your next visit and wish you a pleasant journey.

4/10 Poor

Tony, california

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel with no phone service
Can not use the phone to call out of city and hotel's front was full of waste papers, not clean. The room is small, but is clean, at least looks clean.

8/10 Good

Shiqin

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

See Kiang, Hong Kong

Disliked: Staff & service
moderate
we stayed there for 2 days, consider this hotel because of its price, and found out that it is also within walking distance to the metro, noisy at night because of the nearby karaoke.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
with VERY BIG -1 don't say there !!!!
It was imposible to stay - very dirty room very unprofessional staff no english

4/10 Poor

Traveler, New York, NY

Disliked: Staff & service, property conditions & facilities, room comfort
Really a budget hotel, never stayed one like this before.

6/10 Okay

Peter, USA

Motel six of China
My stay in Shanghai was only two days, and my budget was tight so I chose this hotel based on the price and access to the subway system. On both counts it came through. The Ibis chain is the Motel Six of China. This is a basic, no frills hotel. However, it was all that I needed. The bed was comfortable, the room was clean and the internet worked well.It was also within 100 meters of the Dongming Rd. stop on subway subway line six. The only catch was that the hotel's, pinned map location on Hotels.com is wrong! It is shown as being, North and east of the Dongming Rd., Chengshan Rd. interchange/subway station, when actually, it is directly east of the station, from the south exit.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Deepanshu, Nanjing, CN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel i ever stayed
1) Its said that teh hotel has free WiFi in room. When i found theer is no Wifi and i asked, the staff at the reception completely ignored my request and remain arrogant. 2) Dirty room, dripping water form AC, bed smell from eth sheets.

4/10 Poor

Vikram, New Delhi

Disliked: Staff & service, property conditions & facilities
Spoiling Ibis brand name
We booked this hotel on our experience with Ibis chain in Europe, but this hotel nothing like those hotels, first outside hotel name is written in Chinese it should also be written in English which make it difficult to find , In there website they mention free internet in room where as it is not true it is only available in lobby which by the way was very smelly, and internet speed was very poor, staff spoke very poor English, Breakfast was same Chinese food everyday no continental food, if complained about anything staff would simply pretend not understand English. Only plus point is it is near metro and 10 min walk to KFC. We asked for local famous tourist places their answer was we don't know. NOT RECOMMENDED WITH FAMILY. Everyday someone throws phone no. of female companions at your door.

6/10 Okay

Nicholas, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com has the wrong address!
The map is completely wrong on the book reservation. I was charged 3x on the cab from the airport becauase the driver had no clue how to get there. We had to call the hotel and verify the address.

6/10 Okay

rajinhills, Jaipur , India

Disliked: Staff & service, room comfort
just basics
The title says it all is just a basic hotel staff speaks very little English rooms are just enough to sleep in is difficult to hail a cab the only good thing was the proximity to the metro station

6/10 Okay

AK, MUMBAI

Liked: Property conditions & facilities
Disliked: Staff & service
GOOD HOTEL FOR BUSINESS MEN.
GOOD PROXIMITY TO EXPO, SHANGHAI. UNDERSTAFFED. NON AUTHORISED TAXI PERSONS ARE ALLOWED INSIDE. SECURITY PERSON NOT EFFICIENT.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Official check in time is 12 am. I have arrived at 8 pm and room was not ready. It took them another 40 min before I got it… Got a room facing the main road with a window that could not be close so it was noisy. The hotel was fully booked so they were not able to offer an alternative The next day I got another room. This one was facing the back however had a noisy air-condition system…. So the options were to be with it or to shut it down and it was hot in shanghai… The idea of being in a walking distance was not really there since it is far more than 0.6 miles. During my stay, someone was pushing, on a daily basis, local ladies' "cards" with photo and phone number to call under the room door. I do not think this is something they should allow to happen inside the hotel on the second floor. After the first night I left the "Do not disturb" sign on the door. This got no attention from the cleaning stuff and she went in to do her work….

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just problem of communication
I enjoyed my stay at this hotel, i have just problem of communication, because the staff don`t speak english, but it`s general in china, just few peaple speak english

8/10 Good

Lung-Sheng

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Young-Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔한 호텔
지하철도 가깝고, 호텔도 깔끔한 편입니다. 다만 영어로 소통하기에는 다소 불편함이 있습니다.
Stayed 2 nights in Jun 2019

6/10 Okay

YEE ON

Liked: Cleanliness
方便的選擇
地鐵站旁非常方便，但酒店房間空調很弱，睡覺會出汗，很不舒服。 另早餐一般，酒店服務員十分友善
Stayed 4 nights in Jun 2019

10/10 Excellent

MEDIANS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
역시 이비스 중간이상합니다
깔끔하니 좋았습니다.
Stayed 1 night in May 2019

10/10 Excellent

Hune-Chan

Liked: Staff & service, property conditions & facilities, room comfort
편안한 이비스
프론트 직원들이 친절하였으며, 방은 좁은 듯 하지만 혼자 하루 지내기엔 더할나위 없이 편한 곳 입니다.
Stayed 1 night in May 2019

8/10 Good

YICHEN

Liked: Cleanliness, staff & service, property conditions & facilities
飯店內整體來說還是不錯的，作為出差的商務旅館，還能接受。 不過附近很荒涼，然後隔音有點差。
Stayed 2 nights in Mar 2019
Response from 晨晨 on 11 Apr 2019
看到客官的认可，小二心里美滋滋的~但也十分抱歉给您的入住带来不便的地方，小宜在这里真诚地向您道歉，宜必思全体员工期待您的再次光临，谢谢~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from 敏 on 23 Apr 2019
Thank you for your stay and comments. I look forward to your next visit and wish you a pleasant journey.

8/10 Good

King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
,Hotel is Good, not bad, near airport service is good
Stayed 2 nights in Dec 2018
Response from mr chen on 10 Dec 2018
Thank you for your comments ！We will continue to do so。

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volvería al mismo hotel
El hospedaje fue al 100% lo esperado por mi.
Stayed 13 nights in Nov 2018
Response from mr chen on 10 Dec 2018
Thank you for your comments,we will continue to do so.

6/10 Okay

HWANYOUNG

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from BBC on 9 Dec 2018
非常感谢您的入住，欢迎下次光临。

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from BBC on 9 Dec 2018
感谢您的入住，期待您的再次光临。

2/10 Terrible

Alan

本人董志超班机17:00浦東机场落地立刻請堂妹在18:00前到宜必思成山路店告知會遲到，但當我19:00到達時房间仍被取消。而且要以原價入住。我们作為旅客訂房時大都没有當地手机号，酒店亦不可能聯络外国手机号。但為什麽要設定傍晚六點這様早的時間限制？非常不合理！希望得到合理解释和赔偿。
Stayed 1 night in Oct 2018
Response from BBC on 7 Dec 2018
董先生好，给您带来的不便实在抱歉。由于房间比较紧张，没有付过担保的预定，统一取消时间为下午六点。如下次您可以联系门店支付担保金可以为您提供整晚留房。实在抱歉，希望得到您的谅解。

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Never stay during weekend! The night club will sing all night.
Stayed 3 nights in Oct 2018
Response from BBC on 7 Dec 2018
Im really sorry 。I hope you can understand us and make improvements as soon as possible。

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Sep 2018
Response from 敏 on 23 Apr 2019
Thank you for your comments ！We will continue to do so

8/10 Good

Kazutaka

Liked: Cleanliness, property conditions & facilities, room comfort
ビジネス向き
欧州系ホテルなのにほとんどのスタッフが英語ができないので困った。ほとんど、スマホの翻訳ソフトで対応していた。 周りにはお店はほとんどありません。小さなコンビニがあるだけでした。朝食は無料で許される内容、コーヒーはひどかった。 夕食は難しいですね。 ただし、地下鉄駅が近いので便利でした。展示会場には乗り換え一回で移動可能です。 部屋は綺麗で安いのでビジネスホテルとしては我慢できる。
Stayed 5 nights in May 2018
Response from 敏 on 23 Apr 2019
I'm sorry for the inconvenience, but the hotel will make some improvements and look forward to meeting you again.

2/10 Terrible

alf, taiwan

Liked: Staff & service
隔壁夜總會吵鬧到凌晨兩點
怕吵最好另擇他處 即使我已經事先要求入住離夜總會較遠的房間，卡拉ok 聲音仍餘音繞樑，只住一晚，我放棄了第二晚的住宿預訂，轉宿他處。
Stayed 2 nights in May 2018
Response from 敏 on 23 Apr 2019
尊敬的宾客您好，非常感谢您选择本酒店，并在网站分享您的入住体验！很高兴您还不错的评价，同时也很遗憾有的地方做的不足没有让您满意，我们会继续努力，争取成为宾客挚爱的杰出酒店，全体员工期待您的再次光临！

8/10 Good

Ying Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from 敏 on 23 Apr 2019
Thank you for your stay and comments. I look forward to your next visit and wish you a pleasant journey.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal amable y atento, buena limpieza y excelente ubicación cerca al metro.
Stayed 2 nights in Apr 2018
Response from 敏 on 23 Apr 2019
Thank you for your stay and comments. I look forward to your next visit and wish you a pleasant journey.

8/10 Good

NGA SHEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐款式較少選擇, 客房較細, 整體都算尚不錯.
早餐款式較少選擇, 客房較細, 整體都算尚不錯.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ibis Shanghai Chengshan Road
Dificuldade em comunicação básica quando falamos de China e hotéis que não são 5 estrelas. Boa localização perto do metro, quarto limpo e cama confortável. Serviço mal avaliado devido ao telefone não fazer chamada para outras cidades e a lavanderia não estava funcionando durante minha estadia.
Stayed 4 nights in Jan 2018