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Reviews of Courtyard by Marriott Shanghai Central

4 out of 5
Courtyard by Marriott Shanghai Central
338 Heng Feng Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 470 out of 820 reviews" "
Rating 8 - Good. 290 out of 820 reviews" "
Rating 6 - Okay. 44 out of 820 reviews" "
Rating 4 - Poor. 9 out of 820 reviews" "
Rating 2 - Terrible. 7 out of 820 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is great. Room is clean and spacious.
Stayed 1 night in Apr 2024

2/10 Terrible

gabriel

Business traveller
Disliked: Cleanliness, staff & service, amenities
Not clean, dificult talk with staff in english. But not clean, the floor dirty, haïr from Precious people, etc…..
Stayed 3 nights in Apr 2024
Response from Courtyard by Marriott Shanghai Central on 28 Apr 2024
Dear valued guest, thanks for your comments, it's so sorry that we didn't bring you a prefect stay experience, we will always committed to better service and look forward to your next visiting! Hope you have a wonderful day!

10/10 Excellent

Chen

Stayed 2 nights in Mar 2024
Response from Esther on 28 Apr 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from Esther on 28 Apr 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

Yi Xuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and rooms were spacious
Stayed 4 nights in Mar 2024
Response from Esther on 29 Mar 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

Nicole

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Resturant staff is good service and helpful. Counter staff not friendly and not helpful.
Stayed 2 nights in Mar 2024
Response from Esther on 27 Mar 2024
Dear valued guest, it's so sorry that we didn't bring you a prefect stay experience. We will always committed to better service and look forward to your next visiting! Hope you have a wonderful day!

10/10 Excellent

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities
Like the breakfast
Stayed 1 night in Mar 2024
Response from Esther on 22 Mar 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

Tina, Kiama Downs

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff were all very friendly and in a convenient location
Stayed 8 nights in Feb 2024
Response from Chima on 8 Mar 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice, comfortable and space was very adequate. We gave a 4 for service since we didn't
Stayed 1 night in Jan 2024
Response from Chima on 8 Mar 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

xin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very frendly stuff
it was a really good experiences. the staff were all very friendly and helpful. the room is big. and location is excellent with short walk to tube station and bus stop.
Stayed 6 nights in Dec 2023

10/10 Excellent

Chuanhao

Stayed 2 nights in Dec 2023

8/10 Good

yangyang

Stayed 2 nights in Dec 2023
Response from Chima on 8 Mar 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to metro station
Stayed 4 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Excellent location
Response from Chima on 8 Mar 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

8/10 Good

Lakmal

Receptionists English knowledge was not to the accepted level
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Stayed 7 nights in Nov 2023

10/10 Excellent

Kok Seng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Xia

Stayed 2 nights in Oct 2023

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large & clean room, excellent facility in a convenient neighborhood. Will stay again.
Stayed 1 night in Oct 2023

8/10 Good

Ah ju

Travelled with family
The hotel room price very reasonable ,spacious , clean , but design is a bit outdated, and the mattress seems slanted to one side , but overall that was a pleasant stay , will recommend to my friends, the location is situated around commercial office buildings but 5 minutes to subway station
Stayed 3 nights in Sep 2023

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and great breakfast
we absolutely loved our stay in this hotel . breakfast was the best we’ve ever had and we travel a lot . thank you for great experience
Stayed 2 nights in Sep 2023

10/10 Excellent

Odon

Stayed 4 nights in Sep 2023

10/10 Excellent

Junbo

Stayed 1 night in Sep 2023

10/10 Excellent

Chutian

Stayed 3 nights in Sep 2023

10/10 Excellent

Michelle

Stayed 2 nights in Aug 2023

10/10 Excellent

Jinshi

Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and close to some good bar and dining options for westerners.
Stayed 4 nights in Aug 2023

10/10 Excellent

On-Lai

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, walking distance to Metro and Train station. Will stay again

10/10 Excellent

Barney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and great breakfast
Very nice stay for decent value. Big comfortable room, helpful staff and great breakfast buffet. Would stay again.
Stayed 4 nights in Jul 2023

10/10 Excellent

Xia

Stayed 1 night in Jul 2023

8/10 Good

May Lin

Liked: Cleanliness
All good
Stayed 1 night in Jul 2023

8/10 Good

Nazneen

Liked: Cleanliness, staff & service, property conditions & facilities
Had to wait a long time for room service each time
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel provides good and friendly services at a reasonable price. The breakfast buffet at the hotel has a wide selection of Chinese food items,.
Stayed 8 nights in May 2023

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

JIMMY

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Convenient location, friendly staff, clean and cozy room.
Stayed 2 nights in May 2023

6/10 Okay

David, Bentonville

Business traveller, Travelled with group
Liked: Staff & service
Hotel could use a remodel ! My room was a bit dated ! Western TV options just about non existent in China today especially any Us or Europe based news ! Breakfast buffet was a bit pricey for my taste ! Leery center nail is near by with loads of shopping and nice restaurants !
Stayed 1 night in Apr 2023

6/10 Okay

Jair

Stayed 4 nights in Apr 2023

10/10 Excellent

ALON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Front lobby manager ecellent
Stayed 1 night in Feb 2023

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 5 nights in Jan 2023

10/10 Excellent

Davina, North Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Courtyard Central whenever I'm in Shanghai. The staff is so nice. Shirley was awesome when checking us in. She made sure we had everything we needed and offered suggestions for our check-in. Thanks Shirley!
Stayed 2 nights in Jan 2022

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at the heart of Shanghai
Good for the value, comfortable and very convenient location
Stayed 1 night in May 2021
Response from Courtyard by Marriott Shanghai Central on 19 Jul 2021
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2021

8/10 Good

FLAVIO

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Well located good service cleaning MUST be improve
This hotel is well located near lines 1, 12 and 13. We could easily move from one place to another. Staff is also good and helpful. Only down and sad thing is the condom wrap found under our beds, totally disgusting!
Stayed 2 nights in Apr 2021
Response from Courtyard by Marriott Shanghai Central on 19 Jul 2021
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!

2/10 Terrible

Yuanpeng

Stayed 1 night in Mar 2021

10/10 Excellent

Jefferson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Jefferson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean well appointed rooms, nice amenities and courteous staff.
Stayed 2 nights in Jan 2021
Response from Courtyard by Marriott Shanghai Central on 1 Feb 2021
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good service, room renovated recently.
Stayed 1 night in Sep 2020
Response from Courtyard by Marriott Shanghai Central on 28 Sept 2020
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 酒店管理部门 on 27 Jul 2020
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!