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"I’m genuinely confused how this hotel maintains a 4–5 star rating because our experience did not match that standard. To be fair, the bedding and towels were exceptionally clean, which we appreciated. And while even one or two cockroaches is not ideal, we are in Malaysia and understand that can occasionally happen in tropical climates. However, several issues were simply unacceptable. The room had no toilet paper provided maybe a few squares left on an empty roll and zero back up at all, which is a basic necessity and should never be overlooked. Even worse, the room was extremely hot — easily 90+ degrees — despite the hotel advertising air conditioning. Our AC unit ran the entire night and never cooled the room even slightly. Sleeping in that heat was miserable and made the stay very uncomfortable. A hotel in this rating category should absolutely provide functioning climate control and basic amenities. Unfortunately, this stay was disappointing and did not live up to expectations. We had 3 rooms. 2 out of 3 zero air zero toilet paper. Just a terrible stay wish we booked somewhere else."