Outdoor pool, a natural pool

Reviews of Coconut Boutique Resort

3.5 out of 5
Coconut Boutique Resort
Jl. Saleh Sungkar, Peresak Kebon Bawak, Meninting - Lombok Barat, Senggigi, West Nusa Tenggara

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Janet

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Ardi on 2 Sept 2023
Dear Guest Warmest Greeting from Coconut Beautique Resort thank you for staying us. We apologize if there is any inconvenience. We will provide better service in the future. Thank you for taking the time to share your thoughts with us.

8/10 Good

Kama

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room: Great individual bungalows made out of wood. The bungalows were clean and spacious. The only downside is the bathroom. Bathroom is outdoor (surrounded by tall walls) which means lots of mosquito bites everytime you need to use the toilet, shower or sink. Amenities: A. The pool was nice and always clean. Staff were friendly, just keep in mind some have limited English. B. We booked our rooms with breakfast. Breakfast consisted of 3 options only: western; Nasi Goreng (chicken fried rice with egg on top); mi Goreng (chicken fried noodles). Vegetarian substitute can be done. It comes with fresh made juice, fruit plate, coffee/tea and water. The first day we didn't get fruits. The third and fourth day we didn't get water. A bit odd there but could be due to whomever were on duty. Location: It's a bit remote so you will need to travel via car or motorbike everywhere. Walking is an option, however, not comfortable with the heat and rain. Other: They help arranged a private island hopping your for us.
Response from Edy on 31 Dec 2022
Deam Mr/s Kama and familyWarmest regard from coconut Boutique ResortWe thank you very for your stay and review of our Property.we do appologize for the breakfast issue and we will increase the menu and service quality also our Staff english capability.We are looking forward to welcoming you again at our property for better experience.Thank youBest regard

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at CocoNut
The complimentary breakfast was not too my liking. However, I liked the A La Carte. If you are a light sleeper there is a risk that you get woken up by nearby morning praying (I didn’t wake up). Location is 10-15 minutes from Senggigi with taxi. Hotel is good for resting 1-2 days in my opinion
Stayed 2 nights in May 2018
Response from Yohan on 14 Jun 2018
Dear Christian, Thank you for take the time to write us a review. However,it disappointment that some aspect of the hotel doesn't meet your expectation so it will give us the opportunity to improve. We appreciated about the A La Carte and our duty to improve the service as a hotelier . We do hope you will give us the opportunity to welcoming you back at Coconut Boutique Resort home. Thank you Best Regards,

10/10 Excellent

Dave, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis
Quiet and cozy bit of paradise in an otherwise busy area. A quick taxi to many restaurants. Only 5point review would be the quality of the breakfast. Not really worth the 100,000 IDR but there wasn’t much other option. Staff were amazing and very accommodating
Stayed 2 nights in May 2018
Response from Yohan on 14 Jun 2018
Thank you for take the time to write us a wonderful review. We appreciated it regarding the quietness and coziness. Thank you for 5 point review of our breakfast. We'll improve the quality of our breakfast as soon as possible. Our staff members take their roles in our industry very seriously and try try,everyday,to provide that quality customer service,that our guest expect. We look forward to seeing you on your next trip to Coconut Boutique Resort home Best Regards,

8/10 Good

Gerald, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuff and hotel excellent although had 1 incident paid for club sandwich by pool and never received change even after asking for it. The mosque near by wakes you up at 4 AM every morning with very loud religious chanting through speakers and again at 6am then again later in day it’s that loud like it’s in the room with you. Good coffee shop near by called gem food and coffee shop hotel is a distance away from everything so you need taxi or bike to get around
Stayed 9 nights in Mar 2018
Response from Yohan on 12 Apr 2018
Dear Gerald, Thank you for taking your valuable time to write a wonderful review. We are very delighted to read your comments that you enjoyed your stay at Coconut Boutique Resort Lombok. We are grateful for your wonderful comments with regards to the staff and hotel meet your expectation. Very much appreciate your comments regarding of the changes and the mosque. . However, we appreciate you bring this issues to our attention and therefore giving us the opportunity to improve. I believe it will be a motivation to keep and maintain the personalize service, quality in all aspect include genuine in simplicity, We are looking forward to welcome you back at your second home Coconut Boutique Resort Lombok very soon. Best Regards, Yohan Andika

10/10 Excellent

barb, Cleveland, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay at Coconut
Location not the best....we stayed in Senggigi first, and although the place wasn't quite as up-scale we enjoyed the location more.
Stayed 3 nights in Jan 2018
Response from Saputra on 30 Jan 2018
Dear Barb, Thank you for taking your valuable time to write a wonderful review We are very delighted to read your comments that you enjoyed your stay in Coconut Boutique Resort Lombok. And we are grateful for your wonderful comments with regards to the Swimming pool and all services provided by our team meet your expectation. and Very much appreciate your comments regarding of the Location,Water in the shower. However, We appreciate you bring this issues to our attention and therefore giving us the opportunity to improve. I believe it will be a motivation to keep and maintain the personalize service, quality in all aspect include genuine in simplicity, We are looking forward to welcome you back at your second home Coconut Boutique Resort Lombok very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i love it
everything was so perfect excepts for the mosquitoes. can't do anything about it. the mosquito repellent the hotel provided didn't help
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in the middle of nowhere
Very nice hotel with friendly staff. The problem is that you are in the middle of nowhere. The next beach is Seggigi Beach(5 kilometres), no resturants or bars in walking distance. The hotel should offer a kind of shuttle service. The charlets are actutally very nice, also the swimming pool is great. The breakfast is ok except for the a ls carte days. The staff is so kind and helpful!! I would recommend for a short stay.
Stayed 10 nights in Aug 2017

10/10 Excellent

Pete, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with relaxed vibe
Me and my girlfriend were very spoilt for comfort here. The staff were more than happy to help us with anything! I recommend this hotel if your not looking at being in the more busier area of Kuta (further down south)
Stayed 4 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff, terrible hotel
So... this is a very nice looking hotel. The staffs are very friendly and kind. The problem is with the structure of the rooms. The outdoor shower is completely misdesigned... you will be walking into a wall of small flies if you go in after dark. Literally hundreds of bugs. The drainage of the shower is not very good either and the angle of the shower head is all messed up. Now, the bed is comfy... but be ready to be again surrounded by hundreds of small flies if you ever open the bathroom door after dark. They just fall on you, your bed, your pillow... flies everywhere. Also the curtains don't block out the light... and the hotel is close to the main road = very noisy. So many mosquitos and bugs in the dining area as well. Restaurant is very very slow to serve food. Food is OK. I feel bad to write this review because the staffs were REALLY nice. But I am sorry, I would never recommend this place to anyone. Wifi does not work.

10/10 Excellent

Nuriye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent !
amazing place , very secluded and nice chalet , the room was high quality with nice furniture and the bathroom was a surprise as it was an open air one - loved the stay . the swimming pool the design and architecture was very well done . the hotel is a bit secluded so if you plan to do anything outside you will need to get a driver . they got us a normal taxi to the airport with no ripping off . lombok can be very tricky with drivers and tricky people waiting outside hotels. this one was great .

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish more rooms were as nice as this.
Wonderful place. Lovely staff. Beautiful bungalows.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
Really great stay overall, we payed 35€/night, so that price it couldn't be better. ;)
Response from Yohan on 12 Apr 2018
Dear Annonymous, Thank you for taking your valuable time to write a wonderful review. We are very delighted to read your comments that you enjoyed your stay at Coconut Boutique Resort Lombok. We are looking forward to welcome you back at your second home Coconut Boutique Resort Lombok very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We stay fourth nights in this hotel and everything was great, nice pool,very big room,friendy staff, clean room, the bathroom was amazing. Maybe dishes size was to small in restaurant, and if you wanna enjoy the sun there is a problem because palms trees around the pool.
Response from Yohan on 28 May 2018
Dear Anonymous, Thank you for choosing us as your destination to stay at Coconut Boutique Resort.Very much appreciate your comment regarding your recents stay.However,it is very disappointment to learn that some aspect of your stay below your expectations.We appreciate you bring this issues to our attention and therefore giving us opportunity to improve.Rest assured that your feedback is very important and if you have any other concern that you would liketo share , please feel free to contact us.We hope that youwill give us the opportunity to welcome you again with a better service in the near future. Best regards, Yohan Andika

8/10 Good

Sal, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort...
Resort is beautiful.. only the first night our hot shower giving problem.. we had to call the staff to get it repaired for 4 times. Unfortunately it can not be repaired and we had to move to another room. My husband was the one feeling very disappointed as he ended to have cold shower at 12 midnight.
Response from Coconut Resort Lombok on 11 Nov 2016
Dear Mr/s Adnan Hashim Warmest greeting from Coconut Resort Lombok. Thank you very much for your feedback as it helps us to improve our service to be more excellent. We hope you choose Coconut Resort Lombok again as your accomodation for your next trip to Lombok. Also Thank you very much for recommend Coconut Resort Lombok. We hope to see you again in the future and definitely We wish you all the best. With Kindest Regards Putri

8/10 Good

jan

Liked: Cleanliness, staff & service
The room is very beautiful, the bathroom is stunning. sadly the wifi is really bad, i mostly relied on my LTE. the restaurant across the street is very good & cheap
Stayed 3 nights in Jan 2024
Response from Edy on 5 Feb 2024
Dear Mr/s Jan Warmest greeting from Coconut Boutique Resort Thank you very much for your review, we’re soo glad to hear that you had beautiful experience . we are very sorry for the wifi problem and pleased to increase our wifi speed for better experience.Looking forward to welcoming you for next reservation . Best Regard Coconut Boutique Resort.

10/10 Excellent

Fernando, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diseño de los bungalows muy bonito junto a lanpicina Personal amable Linda experiencia
Stayed 2 nights in Sep 2018
Response from Yohan on 27 Sept 2018
Thank you for your valuable time to write us a review. Thank you for your compliment and we will try to give you the best services . We looking forward to welcoming you again at Coconut Boutique Resort homes

8/10 Good

Barbro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin pool
Väldigt bra service o trevlig personal. Vi fick också en väldigt bra massage.
Stayed 1 night in Feb 2018
Response from Manager on 20 Mar 2018
Hi Barbro, Thank you for your great experience staying with us, we do hope to see you again soon Thank you

8/10 Good

GeoPaolo, varese

Liked: Staff & service, property conditions & facilities, room comfort
...stop s senggigi !
Ottimo hotel molto tranquillo piscina super è pulitissima Un po’ lontano dal centro ma con 10 minuti di bemo in un attimo sei in centro
Stayed 1 night in Dec 2017
Response from Saputra on 30 Jan 2018
Dear GeoPaolo, Thank you for taking time out of your day to write about Coconut Boutique Resort Lombok experience. The team and I am more than happy to learn that you enjoyed your stay with us and we do hope to welcome you back sometime in a not too distant future. On behalf of Coconut Boutique Team, thank you for your review and we look forward to welcoming you back in the near future

10/10 Excellent

ha, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place, with pool in garden, excellent willing staff.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel but location not ideal
The resort has a nice swimming pool and the room is reasonably comfortable. The bed is very comfy. However, the open bathroom design has invited mosquitoes and big gekkos in the bathroom. Almost every afternoon the village next to us would burn their garbage resulting in heavy smog. The resort has only 16 villas so the only restaurant had very limited choices of food. We had to take a 20 minutes taxi ride to Senggigi for dinner almost every evening. But the staff were very nice and helpful. If you are looking for only maximum of 2 nights stay as a stop over, it's a reasonable choice.
Stayed 4 nights in Aug 2017

6/10 Okay

Sygne

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Pretty hotel, not too satisfying.
A really pretty hotel with a great pool. Unfortunately, the food was not satisfying and there weren't any other restaurants around. It takes 30mins by taxi to either go to restaurants to Senggigi or Mataram, so the location isn't great either. The beach is 30mins away, too. The staff was friendly, but gave us wrong information for our day trips, in the end all was ok, but just not what we expected.
Stayed 6 nights in Jul 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel and still new
I was scheduled stay a day in Coconut boutique hotel. It takes an hour by taxi from the Bangsal harbor. I recommend to take a Blue bird taxi which is reasonable price. This hotel staffs have smile face and welcome to us. Room condition was good arranged especially bathroom. I got a massage at the hotel also good experience. The hotel contact with Blue bird taxi. You can not miss the way and lose the money. I am only paid for 1700000 RP going to airport.
Stayed 1 night in Jul 2017

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

10/10 Excellent

Keehyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの対応がすばらしい
部屋も広く、清潔でゆっけり過ごせました。スタッフがみんな親切で優しかったです。部屋を囲むようにプールが中央にあります。夜のプールのライトアップが素敵でした。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel, noch sehr neu und wirklich gemütlich. Sehr zu empfehlen

10/10 Excellent

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort