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Reviews of Villa Ava

Villa Ava
Jl. Pangkung Sari, No.6, Banjar Taman, Kel. Kerobokan Kelod, Seminyak, Bali

Reviews

9.6

Exceptional

Rating 10 - Excellent. 17 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 0 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Even before arriving at Villa Ava we were building our relationship with Ani at the villa. She was already giving us fantastic customer service, helpig us with any questions and sorting out an airport pick up. On arriving at the villa we couldn't be more pleasantly surprised. It was better than the pictures show. We all had massive smiles 😃 We were in Villa 6, there were 4 of us in this 2 bedroom villa and it was plenty big enough. The living area has all you need for a comfortable stay, even a water machine that is replenished when its low. We also had breakfast daily that we could change to our preference at any point. Always served with a smile by the staff. Huge bedrooms and even bigger bathrooms in each of the 2 rooms. The villa was cleaned each day, again always with lots of smiles from the staff. There is a 24 hour presence on reception with lovely security guys who were always helpful with making sure we were all ok on the way out and way back in. The area around the villa has some fab places to eat and is only a short walk (about 15 mins) to the main Seminyak square. Opposite the villa are a few convenience stores and a money changer that wont rip you off. We used it regularly. We stayed at Villa Ava for 15 nights and we were sad to leave this beautiful place and all the beautiful staff. Thank you Ani and to everyone who looked after us, it was a holiday of a lifetime and we will be back to see you 😀 🙏
Stayed 15 nights in Apr 2024
Response from Ani on 29 Apr 2024
Dear Tracey ,thank you for taking your valuable time to make a review . We are glad that you have a wonderful time during staying with us , looking forwad to see you again in the future xx

10/10 Excellent

Helen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic staff and service. Area was comfortable and good condition.
Response from Ani on 29 Mar 2024
Thank you for the review Helen ,looking forward to see you again in the future

10/10 Excellent

Richard, Surrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful property in an idyllic location! Will be back to stay here again!
Stayed 20 nights in Feb 2024
Response from Ani on 22 Mar 2024
Thank you Richard for taking your valuable time to make a review , we are very happy that you enjoy your stay with us . Looking forward to see you again in the future

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
an absolute gem. Staff and management are excellent! We could not fault them. Thank you everyone at Villa Ava for making our stay an enjoyable one
Stayed 7 nights in Dec 2023
Response from Ani on 30 Dec 2023
Thank you for taking your valuable time for making a review , we are glad that you have a great time during your holiday with us. Looking forward to see you again

8/10 Good

Roseline

Travelled with group
Liked: Cleanliness, property conditions & facilities
Teh staff were very helpful and kind. Always smiling and nothing was too much trouble. Thankyou for a lovely stay
Stayed 7 nights in Jul 2023
Response from Ani on 26 Jul 2023
Dear Roseline , Thank you for taking your valuable time to make a review We do hope to see you again in near future

10/10 Excellent

Ketut

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest places we've ever stayed regarding the facility itself. Service was fantastic, especially Ketut and Anna. They answered every request. The villa is perfect for families or couples traveling together. The second bedroom and bathroom are the same giant size as the first. Great private plunge pool, massive bathrooms with great design. We had a wonderful stay. Only a few issues: getting in or out of the immediate area by car takes a long time because of the awful traffic. The villa managers can't do anything about this, but be aware that very short distances can take 1-3 hours due to traffic jams - especially in the last kilometer near the villas. Also, the street in front has no sidewalk, so you must walk close to cars and motorcycles, and it's not well lit at night. After a long day of flying and sitting in traffic, the last thing I wanted to do when checking in was fill out a registration form on my cell phone. Especially since most of the info was already provided when I made the reservation. I don't know if this was only because we arrived in the evening, but the management needs to find another solution. Despite these issues, we had a great stay. Dozens of wonderful restaurants in walking distance that cost almost nothing by US standards. The service is impeccable, and the villa was a great value considering the huge size of the living space. Thanks Ketut and Anna.
Stayed 3 nights in Jul 2023
Response from Ani on 7 Jul 2023
Dear Ibu Ketut ,Thank you for your review , hopefully we see you again on your next trip to Bali

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love love love this villa. My third time there.
Stayed 8 nights in Jun 2023
Response from Nanik on 15 Jun 2023
Dear Monica, Thank you for taking your moment to share your review, glad to know that you have a great holiday with us.Looking forward to seeing you again hopefully very soon xx

10/10 Excellent

Louis

Stayed 7 nights in May 2023
Response from Nanik on 1 Jun 2023
Thank you for your review , hopeully will see you again

10/10 Excellent

Andreas

Stayed 10 nights in Apr 2023
Response from Ani on 29 May 2023
Thank you very much for your review , hope to see you again in the future

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly welcoming staff, superbly located private villa a very short walk from Eat Street. Great to go back to the villa to escape the crazy busy ness of the streets.
Stayed 4 nights in Nov 2022
Response from Nanik on 27 Nov 2022
Dear Julie and Mandy ,Thank you for staying with us , we look forward to see you again in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2020
Response from Nanik on 10 Mar 2020
Thank you for your appreciation , looking forward to see you again in the future

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent villa, lovely staff, fantastic well appointed villa and rooms. Pool and Harare wonderful
Stayed 1 night in Feb 2020
Response from Nanik on 6 Feb 2020
Thank you for for your feedback Mr Geoffrey , hope you have a wonderful holiday with us , looking forward to see you again

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Great location when Seminyak is where you want to be photo's of property are what you get. Kitchen & Fridge for Bali better than normal so spent more time than intended around pool with cold drinks.
Stayed 8 nights in Dec 2019
Response from Nanik on 9 Feb 2020
Thank you for your feedback Mr Greg , looking forward to see you again

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fabulous and fulfilled any request we required. We couldn’t have been more looked after by the beautiful staff. Annie and Kutut are so lovely. We would recommend this villa highly, the location is great. Thank you so much we had a fabulous holiday
Stayed 8 nights in Sep 2019
Response from Fabio on 23 Sept 2019
thanks you for your appreciation regards Fabio

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location and the friendliness of the staff is excellent. Property is not as new as the pictures depict but very clean. Could have better breakfast for the amount that is being charged.
Stayed 17 nights in Aug 2019
Response from Fabio on 23 Sept 2019
Thanks for you suggestion we , will improve our breakfast regards Fabio

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent stay. Good localization.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great quality villa for its price
great service,

4/10 Poor

Sebastian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Lacking management and poor service
We will definitely NOT return to this place. It all started the day we arrived: the hotel staff let us know that even though our booking was confirmed and payed for since almost 6 months back, we would have to move out two nights early due to other guests coming. This was presented as our common problem, due to a switch of managers and a lot of other lame excuse which is completely irrelevant for us as guests. They did not suggest any solutions to this at first, but then they told us they had arranged for us to stay at another hotel down the street. We of course refused, and instead demanded to stay OR at least give us a full refund for the last two nights. It took almost two weeks and multiple calls to Hotels.com support to secure the refund, which we managed to get in the end. This place has a clear lack of management making any issue a big issue, since no one wants/can take a decision on something that is not a problem within their instructions. In the villa there is a thick folder with information that describe the "exclusive bali villas" and how they are there to attend our every need. This might have been true when the hotel was built, but all the service and exclusivity of this hotel is gone since long. If you want good service, choose another place. Don't ge me wrong, the staff was not rude, they just didn't have any service mindset/training. Also, my brother got electrocuted for a split second when touching the metal casing of a power outlet in the floor.
Stayed 19 nights in Dec 2019
Response from Nanik on 11 Feb 2020
We are truly apologise for the incovenience that happened to you during your stay .We have been requested the refund but it might be takes time . In regards with issue in the villa we have follow up asap , take actions and solution to solve it. We are sorry that you still feel unhappy after this .

8/10 Good

YENCHUN

Liked: Cleanliness, property conditions & facilities, room comfort
下次還會考慮住宿
熱水水壓不足，離水明漾大街要走5-10分鐘左右。除此之外，整體還是很推薦，CP值很高!
Stayed 3 nights in Jun 2018

10/10 Excellent

Jenny, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best
Nothing to complain about. Worth more than the price, really. So good service, so clean - everyday, beautiful, nice pool, amazing bathrooms, very helpfull staff. Comparing to other hotels in the same priceclass, this is totally the best of everywhere we stayed in whole Indonesia.
Stayed 6 nights in Jul 2017