Overall, it was an amazing stay! The villa itself is beautiful and the staff are friendly. We recommend you request for villa no. 803 if you want a completely private villa with no buildings overlooking into the villa and is also away from the street noise and powerlines. We'll definitely come back to stay here!
We would have rated everything at 5 stars if not for the following few issues:
1. Check-in wait was long even though we emailed them a week in advance of our arrival time. We arrived at 3pm but still had to wait more than an hour for our villa to be ready.
2. Shower & Toilet area, even though they're separated by glass, water from the shower area still flows into the toilet area and drain, so there was always a stagnant puddle of water in the toilet area. Sometimes we had to soak up the water with a towel because there was so much water pooled there.
3. The toilet in our villa got clogged easily and we had to ask the staff to fix it a few times before the issue was resolved.
Also, just a couple of points to note:
1. Grab & Uber drivers are not allowed in this area. We were still able to get them to pick us up but they are very nervous about doing so. So if you call a car, be sure to be ready to jump in to the car quickly.
2. Even though room service officially ends at 9pm, we weren't able to put in an order at 8:50pm so we recommend you put in an order well in advance. They do, however have a food delivery option available at the reception.