Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews of Quality Inn Selma

2.5 out of 5
Quality Inn Selma
1705 Industrial Park Dr, Selma, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 324 out of 805 reviews" "
Rating 8 - Good. 279 out of 805 reviews" "
Rating 6 - Okay. 125 out of 805 reviews" "
Rating 4 - Poor. 47 out of 805 reviews" "
Rating 2 - Terrible. 30 out of 805 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant and efficient welcome and check-in!
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Katharine,We are delighted to hear that you had a positive experience with our check-in process. Our team strives to ensure a smooth and welcoming arrival for all guests. If you have any further feedback or suggestions, please feel free to share them with us.

6/10 Okay

Philip

Travelled with family
Very rude and indifferent clerks at desk. Not at all welcoming or friendly or helpful. Better suited to packing boxes in a warehouse if interacting with people is such a bother.
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello Philip, We appreciate your feedback and regret to hear about your experience with our staff. We strive to provide excellent customer service and will address this internally. Our goal is to ensure all guests feel welcomed and valued during their stay.

4/10 Poor

Monica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I expected more. The bathroom ceiling was crumbling and a bit moldy
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Monica, We apologize for any inconvenience this may have caused. Your feedback is valuable, and we will address the issue to ensure a pleasant stay for future guests. Please feel free to reach out to our management team with any further concerns.

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was really small and bathroom door did not lock. The beds creeked every time you moved. However for the price not to bad for an overnight.
Stayed 1 night in Apr 2024
Response from Manager on 15 May 2024
Hello Cindy, Thank you for sharing your experience with us. We appreciate your feedback and will take note of your comments for future improvements. We hope that despite these issues, you were still able to enjoy your stay with us.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice breakfast. Nice staff
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello John,Thank you for sharing your positive feedback with us. We are pleased to hear that you enjoyed the cleanliness, breakfast, and our friendly staff during your stay. Your satisfaction is our top priority.

8/10 Good

Sandy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Room was very clean and comfortable. The carpet was not so clean however. Breakfast was great. For a "continental " breakfast they had many choices including pancakes. Also very easy to get to from the highway.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Sandy,Thank you for sharing your feedback with us. We are delighted to hear that you found your room clean and comfortable and enjoyed our breakfast offerings. We appreciate your comments about the carpet and will share them with the relevant teams for their review. If you have any further concerns, please don't hesitate to reach out to our management team.

8/10 Good

Richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast not up to other Quality Inns standards, selections limited, no instructions on how long to microwave breakfast sandwiches.
Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello Richard,We appreciate your feedback and will share your comments with our team for review. Your input helps us enhance our guests' experience and we will address this matter accordingly. Please feel free to reach out to our management team for further assistance with your concerns.

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If it would have had a real breakfast it would have been perfect
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Edward,We appreciate your feedback on the breakfast offering and will take it into consideration for future improvements. Thank you for staying with us and we hope you had an otherwise pleasant experience at our hotel.

4/10 Poor

jacqueline

Disliked: Cleanliness, property conditions & facilities
The pillows smelled. The building was old and needed updating. Wouldn’t stay there again
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello jacqueline,Thank you for sharing your feedback with us. We appreciate hearing about your experience and will pass along your comments to our management for their review. We strive to continuously improve our accommodations to better serve our guests.

8/10 Good

Douglas, Fort Wayne

Liked: Cleanliness, amenities
Good place if all you want is a clean place to sleep. The breakfast is next to nothing
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Douglas,We appreciate your feedback regarding our clean rooms. Thank you for sharing your thoughts on the breakfast offerings. Your comments will be passed along to our team for review.

4/10 Poor

Jessica

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms all had outdoor facing doors so it was very noisy throughout the night.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Jessica, We apologize for the noise disturbance you experienced during your stay. We appreciate your feedback and will share it with our team to improve our guests' experience. Thank you for bringing this to our attention.

4/10 Poor

Nelsie E.

The landscaping could have been very nice. But there were tons of cigarette butts and trash all around it. The room was clean and the bed was comfortable. However, the shower definitely needs some work. The showerhead was extremely old and barely had any water pressure. It appeared that the halls were stopped up and the water couldn’t get out. There was rust on the top around the Drain. I had stayed there before last year and I did not have the experience I had this time.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Nelsie E., We appreciate your feedback regarding your recent stay with us. Your comments regarding the landscaping and shower will be shared with the relevant teams for review. We aim to provide a comfortable experience for all our guests and will address these areas accordingly to enhance our services. Please feel free to contact our management team directly if you wish to discuss your concerns further.

8/10 Good

Debra

Travelled with pets, Travelled with partner
This was a very clean, basic, affordable pet friendly place to stay. Check in staff very friendly and helpful. Suited our needs perfectly for one night.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Debra,We're delighted to hear you found our hotel clean, friendly, and accommodating for your stay. Our team takes pride in providing an enjoyable experience for all guests, including our four-legged friends. Should your travels bring you back to the area, we hope to welcome you again for another pleasant stay.

6/10 Okay

Larina, Westbury

Travelled with partner
Liked: Staff & service
Good for a quick place to stop and sleep for a few hours. Included breakfast variety wasn’t bad. It’s a basic room, bed isn’t too comfortable and the carpet and room smelled musty/smoky even though it was a non smoking room. Overall for the price paid it served its purpose
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Larina, We appreciate your feedback on your recent stay with us. It's great to hear you found the breakfast selection satisfactory. We take all guest comments seriously and will address the room issues mentioned to enhance future guest experiences. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Kyla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was satisfied with the cleanliness of the property/room and really loved how friendly the staff was! Checking in and out was easy as well. Would recommend to others!
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Kyla,We're thrilled to hear that you enjoyed the cleanliness of our property/room and the friendliness of our staff! We take pride in providing seamless check-in and check-out experiences. Thank you for recommending us to others!

10/10 Excellent

Laken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Laken,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom looked like it could use some work.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Maria, We appreciate your feedback regarding your recent stay with us. We will be sure to share your comments with our maintenance team for further evaluation. Thank you for bringing this to our attention as we strive to continuously improve our guests' experience.

6/10 Okay

Maria, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Long wait checking in. Three people waiting in line in front of me. Next, front desk could not get my information correctly. First wanted me to confirm that my information was correct but it had wrong name and correct address. After a 20 minute wait she had my correct name and wrong address. She got me to confirm my name and incorrect address saying the wrong address was due to making reservation through Expedia. When I got to my room she was calling my cell phone asking to speak to the person she originally wanted me to confirm was me. Very unsettling…. The room was spacious and clean. The bed was very comfortable and the hotel offered a good breakfast.
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Maria, We apologize for any inconvenience you experienced during the check-in process. We appreciate your feedback regarding our spacious and clean rooms, comfortable beds, and delicious breakfast offerings. If there are any further concerns, please feel free to reach out to our management team for assistance.

6/10 Okay

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
As a single female travelling alone I did feel unsafe getting to my room after dark. Was a little dark and unsettling having room access outside. Plus the highway is close by and doors are poorly insulated so lots of noise from passing by cars. Otherwise the hotel room was an affordable place to pit stop during a long drive.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Erin,We appreciate your feedback and apologize for any inconvenience caused. Safety is our top priority, and we recommend guests reach out to our management for any concerns during their stay. Your input helps us continue to enhance our guests' experience. Thank you for choosing our hotel for your travel needs.

8/10 Good

Janine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and bed was comfortable. Breakfast was really good! They even had waffles. Upon check-in, we were met with a sign, saying, “Be back soon.” This is really annoying, as we were so tired after a long drive. We also had difficulty sleeping, due to loud guests above us. They were so loud for hours, and this was after midnight. We could clearly hear all of their conversations, and the footsteps and banging. If you can, request a 2nd floor room.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Janine,We are pleased to hear you enjoyed the cleanliness of your room and our breakfast offerings. Your feedback regarding the check-in sign and noise disturbances has been duly noted. We apologize for any inconvenience caused and recommend requesting a 2nd-floor room for a quieter stay in the future.

8/10 Good

Sylvana

Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
Hello Sylvana, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Gregory

Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Gregory, We appreciate you choosing our hotel and hope you had a pleasant stay. If there are any concerns you'd like to discuss further, please feel free to contact us directly.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to 95. Easy to get of, stay the night and hit the road again in the morning. Great breakfast too.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Laura,We are pleased to hear that you found our hotel's location convenient and enjoyed our breakfast offerings. We appreciate your positive feedback and hope to welcome you back in the future for another pleasant stay.

4/10 Poor

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I don't know how this place gets a 8.2 rating. More like 4.1. The property is old and rundown. You would think the one important thing in a room is a comfortable bed. Not here. Lobby are is very dark and not welcoming at all. Old bath tub and the shower head was corroded with mineral deposits. If you just need a room in a pinch to sleep its ok.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello John, We value your feedback and regret to hear about your experience. We strive to improve our guests' comfort and satisfaction. Each comment helps us assess areas for enhancement. For future stays, we recommend reaching out to management for personalized assistance.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello James,We are delighted to hear that you had a wonderful experience during your stay with us! We are thrilled that you valued your time at our hotel. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and convenient to major highways
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello j,We are pleased to hear that you found our location quiet and convenient for accessing major highways. Our team strives to provide a peaceful stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Nicole

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Internet was not working. Tried calling customer desk. Phone was not working. Rug should be taken away as air is not great in the room
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Nicole, We apologize for the inconvenience you experienced. Your feedback is valuable to us, and we will address the issues raised to enhance the guest experience. Thank you for sharing your thoughts with us.

10/10 Excellent

Jahzeel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Jahzeel,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 2 nights in Feb 2024
Response from Manager on 13 Feb 2024
Hello Ben,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our hotel to be of great value. We aim to provide excellent accommodations at affordable prices. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Stephen, Balsam Lake

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Stephen,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience. We strive to provide exceptional service to all our guests, and we're thrilled that we met your expectations. Should you have any future visits, please don't hesitate to reach out to us.

8/10 Good

Tonino Di

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodation above standard Quality/Price
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Tonino Di, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you found our accommodations to be of above-standard quality for the price paid. We strive to provide exceptional value for our guests. If there is anything else we can assist you with, please do not hesitate to reach out to our management team. We look forward to welcoming you back in the future.

6/10 Okay

Heather

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Heather, We appreciate you choosing to stay with us and hope you had a pleasant experience. Please feel free to reach out to us with any feedback from your stay so we can ensure future visits are even better. We look forward to welcoming you back soon.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
I had a comfortable and quiet stay and was pleased with my experience. Thank you for having me and may God bless you all at the Selma Quality Inn!
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Justin,Thank you for choosing to stay with us at the Selma Quality Inn! We are delighted to hear that you had a pleasant and quiet stay. Your kind words are greatly appreciated. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Manon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Manon,We appreciate you staying with us and sharing your experience. If there is anything specific that you would like to address, please reach out to us directly so that we can address any concerns. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

10/10 Excellent

Daniel thompson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean, newly venovated.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Daniel thompson,Thank you for your kind feedback! We're thrilled to hear that you found our hotel comfortable and clean after our recent renovations. It's always our goal to provide a pleasant and rejuvenating stay for our guests. We appreciate your patronage and are delighted to be your hotel of choice.

10/10 Excellent

SETH

Liked: Cleanliness, staff & service, room comfort
Amanda at the Front Desk was very helpful, unfortunately shortly after checking in there was a power outage due to Storm that was impacting the area. Power fortunately was restored about 4 hours later.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello SETH,Thank you for sharing your experience with us. We appreciate your kind words about Amanda at the Front Desk and her helpfulness. We apologize for any inconvenience caused by the power outage during your stay. Unfortunately, these situations are beyond our control. We are glad to hear that the power was restored after a few hours. If you have any further concerns, please feel free to reach out to our management team directly.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Jeff,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are delighted to hear that you enjoyed your time with us. Should you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great experience.

6/10 Okay

Michelle, North Grafton

Liked: Staff & service
Disliked: Property conditions & facilities
Furnishings, carpets are old and worn. Very noisy from outside traffic. Parking lot faces into rooms so headlights shine through all night as cars come and go
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Michelle, Thank you for sharing your feedback with us. We regret to hear about the issues you experienced during your stay. Our team strives to ensure a comfortable and peaceful environment for all guests. Your concerns regarding the furnishings, carpets, and noise will be shared with our management for further evaluation and improvement. We apologize for any inconvenience caused and appreciate your understanding.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Kevin,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 rooms for a one night stay. Clean room. Nice pillows and bedding, no surprises. Coffee and tea in the room. A little outdated decor, but when its all clean, its all good.
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Suzanne,Thank you for taking the time to share your experience with us. We're glad to hear that you found our rooms clean and enjoyed the comfort of our pillows and bedding. We appreciate your feedback regarding the decor and will take it into consideration for future improvements. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Barbara,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

10/10 Excellent

Margaret

Travelled with pets
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Margaret,Thank you for rating our hotel with 5 stars. We are delighted to hear that you had a wonderful stay with us. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future for another fantastic experience.

8/10 Good

John, Elizabeth City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience in general, just a little confusion when I was checking in and I needed to call Expedia to resolve the issue
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello John,Thank you for taking the time to share your experience with us. We apologize for any confusion you experienced during the check-in process. We appreciate your patience and understanding in reaching out to Expedia for assistance. Should you have any further feedback or concerns, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Nelsie E.

Travelled with family
Check in quick. Room fine.
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Nelsie E.,We appreciate your feedback on the quick check-in process and that you found your room to be satisfactory. We strive to ensure efficient service and comfortable accommodations for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team directly.

8/10 Good

Nancy

Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Hello Nancy, Thank you for choosing our hotel for your stay. We would love to hear more about your experience so we can continue to improve. Please feel free to reach out to us with any feedback you might have. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Earen, Spotsylvania

Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Earen,Thank you for choosing our hotel! We are thrilled that you had a wonderful stay with us. We work hard to provide exceptional service and we are delighted to know that we met your expectations. We hope to welcome you back soon!

10/10 Excellent

Patricia, Port St Lucie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for an overnight stay with my dog that didn't break the bank.
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Patricia,We are delighted to hear that you and your furry companion enjoyed your stay with us. Providing affordable accommodations that cater to our guests' needs is always our goal. Thank you for choosing our hotel, and we hope to welcome you back in the future.

6/10 Okay

Brooklyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Nothing special to see here. It will get the job done but would have rather stayed somewhere else. Seemed a little dingy and there was a spider in my room.
Stayed 3 nights in Dec 2023
Response from ad on 5 Dec 2023
Thank you for taking the time to give us your feedback regarding your stay. we would like to apologize for the inconvenience that occurred during your stay. If you weren't satisfied with your stay, you could have contacted the desk on your first day and we would have either moved you to room more satisfactory or refunded you, so you could have chosen another property in the area. Anytime you aren't happy with your stay, never hesitate to contact the desk and let them know. We wouldn't recommend anyone stay for one day, more less 3 and not be happy. Once you check out there is nothing, we can do to help you. Please keep this in mind when traveling in the future.

10/10 Excellent

Melodie

Stayed 2 nights in Nov 2023
Response from ad on 5 Dec 2023
Thank you for taking the time to give us your feedback regarding your stay. We are happy to hear that everything met your expectations, and we hope that you will stay with us again.

6/10 Okay

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities
I didn't like the failure of the the TV, the heater and problem the toilet.
Stayed 7 nights in Nov 2023
Response from ad on 5 Dec 2023
Thank you for taking the time to give us your feedback regarding your stay. We would like to apologize for the inconvenience that occurred during your stay. We are happy that you were so patient with us while resolving the issues that arose. You were a pleasure to have, and we hope that you will consider us again.