6/10 Boleh diterima
JadiLyn
Mengembara bersama pasangan
15 Ogo 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We recently stayed at this beautiful property and were impressed by its thoughtful design and stunning grounds. The complimentary room upgrade was a lovely touch that got our stay off to a great start.
That said, several issues impacted our experience. A photoshoot was taking place during our stay, including in the Northern Lights Bar. A DJ played loud, bass-heavy music — likely part of the shoot — which disrupted the normally peaceful vibe. We could hear it clearly from our room just a few doors down, and even while trying to relax at the pool. The models and crew also dominated the bar space, making it feel unwelcoming despite its cool design.
In our room, the mini fridge was placed inside a closet, which became extremely hot. The fridge wasn’t cold and couldn’t be adjusted — a concern both for food safety and potential fire risk.
Most disappointing was dinner. After our server overheard it was our anniversary, she offered us a “celebratory dessert.” We assumed this was complimentary, as it would be in most American hotels. We were surprised to see a 6000 ISK charge on our bill. While we didn’t dispute it, it left us feeling misled.
We did enjoy many aspects of our stay, but for the premium price, we expected a more relaxing and guest-focused experience.
JadiLyn
Menginap 1 malam pada Ogo 2025
