"Thank you for a great stay!"

"Great location. Older style hotel and our initial room was very poor and we were moved to an excellent room because the air conditioning didn’t work in the first one. The second room had excellent beds, aircon and space. The staff service was impeccable, particularly Miss Watanabe as she helped us ..."

"Very nice hotel, about 3min walk to main station, friendly staff easy check in, large clean rooms modem hotel the buffet break was amazing absolutely recommend would staff again"

"Hotel Okura personifies ‘omotenashi’, well done 👍"

"佐渡汽船を朝早くに利用することもあって、こちらに宿泊しました。新潟駅からは少し離れますが、佐渡島への移動には港が近いのでとても便利でした。"

"Great location - the staff were very helpful. I really appreciated being able to sit at the hotel after check out to get a couple of hours of work done at their little coffee station in the lobby."