Indoor pool, seasonal outdoor pool, pool loungers

Reviews of Best Western Plus Arroyo Roble Hotel & Creekside Villas

2.5 out of 5
Best Western Plus Arroyo Roble Hotel & Creekside Villas
400 North State Route 89A, Sedona, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 608 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Customer Service on 25 May 2024
Doug, thank you for your excellent rating of Best Western Plus Arroyo Roble Hotel & Creekside Villas. The team is delighted you had a wonderful experience. We're looking forward to welcoming you back!

10/10 Excellent

Howard

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel allows dogs & an easy check in
Stayed 2 nights in May 2024
Response from Customer Service on 23 May 2024
Howard,Thank you for your review! The team at Best Western Plus Arroyo Roble Hotel & Creekside Villas is delighted to know you appreciated our pet-friendly policy and efficient check-in process. We look forward to welcoming you back.

10/10 Excellent

Jeri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place!!!! Will be back. They allow pets and we heard a dog bark a lot the first night.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Jeri, the team at Best Western Plus Arroyo Roble Hotel & Creekside Villas is delighted to hear that you loved everything about your stay! We appreciate your feedback regarding your experience and will keep it in mind. We're looking forward to welcoming you back soon!

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Deborah, thank you for taking the time to rate your stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas. The team would appreciate additional feedback to understand where we can further enhance guest experiences at our hotel. Your insights are very valuable to us. We hope to see you again in the future.

6/10 Okay

Kristyn

Travelled with family
Liked: Staff & service
The property is nice but a little overpriced. The breakfast is incredible
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 May 2024
Kristyn, thank you for your thoughts. We're pleased you enjoyed our delightful breakfast offerings. We understand your concerns about pricing. It's important to us that guests see value in their experience. We hope to have an opportunity to serve you again in the future.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to downtown and there is creek nearby. The free breakfast has good variety. Room was clean and had great views from the property.
Stayed 3 nights in Apr 2024
Response from Customer Service on 4 May 2024
Jacob, we're delighted that Best Western Plus Arroyo Roble Hotel & Creekside Villas's strategic location and scenic surroundings contributed to your satisfying stay. It's also wonderful you appreciated the complimentary breakfast, cleanliness of your room, and sweeping vistas around. Your commendations inspire us to continually provide superior experiences for our valued guests. We look forward to hosting you again in the future.

8/10 Good

Irene

Stayed 4 nights in Mar 2024
Response from Customer Service on 20 May 2024
Irene, thank you for your rating. The team at Best Western Plus Arroyo Roble Hotel & Creekside Villas is pleased to see your feedback. We're looking forward to welcoming you back soon!

6/10 Okay

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean with a nice view. Bathroom was extremely small with no room. Toilet was so low it felt like I was squatting on the floor.
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Wade, we appreciate your feedback regarding your recent stay. It's great to hear that you enjoyed the cleanliness of the room and the delightful view. We understand that elements of the bathroom setup did not meet your comfort levels. Rest assured, we're continually looking for ways to make improvements for our guests. Thank you for sharing your experience.

8/10 Good

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient for eating, shopping or driving to attractions in the area.
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Jeanne, it's wonderful to hear you valued the convenience of Best Western Plus Arroyo Roble Hotel & Creekside Villas' location for dining, retail therapy, and easy access to local sights. We strive to provide a prime location to enhance our guests' experiences. We hope to welcome you back soon.

10/10 Excellent

McKenna

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, walking distance to everything on the main road which was extremely helpful. Will definitely be staying here again!
Response from Customer Service on 9 Apr 2024
McKenna, we're thrilled your stay at the Best Western Plus Arroyo Roble Hotel & Creekside Villas lived up to your expectations. We're delighted the prime location was convenient for your needs and that you're considering a return visit. It would be our pleasure to host you again in the future.

8/10 Good

cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Cristian, thank you for your review following your stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas. We're delighted to learn that your experience was a positive one. It's our goal to continue providing enjoyable stays for our guests, and we hope to have the chance to welcome you back in the future.

8/10 Good

Dawn

Travelled with group
Liked: Staff & service, property conditions & facilities
Great location in the heart of Uptown Sedona! We had a room with a red rock view and it was fabulous. Beds were comfortable and parking was easy.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Dawn, it's fantastic to hear that you enjoyed the prime location of Best Western Plus Arroyo Roble Hotel & Creekside Villas, as well as our rooms with remarkable red rock views. We're pleased that you found the beds cozy and parking convenient. We look forward to hosting you again and continue providing a great experience.

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome. We had the cottage (I believe it was called). Secluded and very quiet. It was a great place to stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Jeff, it's wonderful to hear that you appreciated the privacy and tranquility of your cottage at Best Western Plus Arroyo Roble Hotel & Creekside Villas. We're thrilled that your stay was enjoyable, and we look forward to welcoming you back in the future.

8/10 Good

Amado

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful property!
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Amado, thank you for your kind words. It's wonderful to know that the beauty of the Best Western Plus Arroyo Roble Hotel & Creekside Villas added to your experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Molly

Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Molly, it seems like your stay didn't quite meet expectations. We value feedback from our guests as it helps us improve.Rest assured, we're dedicated to providing a better stay for you next time.

10/10 Excellent

janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. No complaints
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Janine, thank you for sharing your positive feedback. We're thrilled to read that you found the Best Western Plus Arroyo Roble Hotel & Creekside Villas to be a great place, with no areas for improvement. Our goal is always your complete satisfaction and we are delighted that we achieved it this time. We look forward to seeing you again soon!

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Mar 2024
Stephanie, we're thrilled to see you had a satisfactory experience at Best Western Plus Arroyo Roble Hotel & Creekside Villas. Your feedback is valuable and we would love to hear more details about your stay in the future. We eagerly look forward to welcoming you back soon.

10/10 Excellent

Sharon

Close to everything
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Sharon, it's great to hear you appreciated the prime location of the Best Western Plus Arroyo Roble Hotel & Creekside Villas. We aim to provide a convenient stay for our guests. We trust you enjoyed your visit and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view was excellent at this property. Our room was spacious and the employees that we encountered were friendly, outgoing and helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Jane, it's delightful to hear about your positive experience at Best Western Plus Arroyo Roble Hotel & Creekside Villas. We're glad you enjoyed the stunning view and found our rooms ample for your needs. It's also heartening to hear that our team members made you feel welcome and assisted you promptly. We look forward to welcoming you back in the future.

8/10 Good

Michael A

Stayed 5 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Michael A, thank you for your high rating on Expedia. We appreciate your feedback and are thrilled to learn that you've had a positive stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas. We're looking forward to serving you again in the future.

8/10 Good

Sharon

Hotel breakfast was excellent!! Rooms are dimly lit. Hard to see to comb hair and put on makeup. Parking awkward. We were disappointed our stay didn’t qualify for stay two nights get one night free since we made the reservation through Expedia.
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Sharon, it's delightful to hear that you appreciated the breakfast at Best Western Plus Arroyo Roble Hotel & Creekside Villas! We took note of your feedback regarding the lighting in the rooms and parking situation. We're all about constant improvement. Regarding your concerns about specific offers, they may vary depending on the booking platform. It's recommended to double check these details beforehand for the best experience. Thank you for sharing your thoughts, and we hope to have another opportunity to serve you!

10/10 Excellent

jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Jean, it's wonderful to see that your stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas was excellent. We truly appreciate your rating and hope to welcome you back in the future for another fantastic experience.

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 7 Feb 2024
Jessie, thank you for choosing Best Western Plus Arroyo Roble Hotel & Creekside Villas. We appreciate your rating and we're pleased to know your stay lived up to expectations. Your support means a lot to us and we hope to welcome you back in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location and views; some updating needed
Decent hotel. Great views of the mountains if you get a room ok that side of the hotel (whcih we did not ans we were looking at tje street) balcony was good size. Rooms were a bit dated and bathrooms were small and could use updating with some water damage. Breakfast was good (but repetitve everyday). Game room had several broken items. Easy walk to main town area - literally next door. Charge $10/day for parking...boo
Stayed 2 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
It's pleasing to know that you appreciated the convenient location and breakfast at Best Western Plus Arroyo Roble Hotel & Creekside Villas. We are grateful for your constructive feedback on room decor and our gaming facilities. We're continuously enhancing our amenities, your comment guides us in the right direction. Our parking charges help maintain the facilities and ensure ample space for all guests. We hope that despite these minor setbacks, your overall experience was positive. We do hope to welcome you back again.

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western was located at the top of Uptown Sedona, within walking distance of shops and restaurants, making it easy to explore the town. The hotel and room itself were clean, although you must request maid service ahead of time since they do not offer it everyday. The view we had from the balcony was great. You also were able to use the pool and hot tub at the nearby clubhouse, which was an added perk (they did have their own pool, but the weather at the time was not great for that.) Breakfast offered was the full buffet and was staffed by hospitable employees. Overall, great value at Best Western Plus in Sedona!
Stayed 5 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Marie, we're thrilled to hear that your stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas was memorable. It's also good to know our prime location and the scenic view from your balcony were to your liking. We also appreciate your understanding on our housekeeping service policy as we strive to meet guests' preferences. It's pleasing to hear our pool facilities and the buffet breakfast added to the comfort of your stay and we thank you for commending our team members' hospitality. We hope we have the pleasure of welcoming you back soon for another great value stay in Sedona.

10/10 Excellent

Jonghee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Jonghee, we're elated to see your perfect rating. It's heartening to hear that your stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas was enjoyable. We look forward to the opportunity of serving you again soon. Safe travels!

8/10 Good

Elonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great! Few minutes walk to restaurant and cafes. Amazing views from the balcony and cozy.
Stayed 3 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Elonia, it's wonderful to read your positive words about Best Western Plus Arroyo Roble Hotel & Creekside Villas, particularly our remarkable location that provides easy access to nearby dining options. We're thrilled our serene views and comfortable ambiance enhanced your stay. We hope your travels bring you back for another rewarding experience soon.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptionally nice and accommodating.
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Rebecca, it's delightful to know you enjoyed your stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas. Your compliments about the warm hospitality of our front desk colleagues truly warms our heart. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Brian J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan 2024
Brian, it's wonderful to hear that you had an excellent experience during your stay at the Best Western Plus Arroyo Roble Hotel & Creekside Villas. We truly appreciate your feedback and we hope to have the opportunity to host you again in the near future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Karen, it's wonderful to see your 5-star rating for Best Western Plus Arroyo Roble Hotel & Creekside Villas. We're thrilled that your stay left such a positive impression and we look forward to welcoming you back in the future. Thank you for choosing us for your recent stay.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Mark, thank you for your fantastic rating of Best Western Plus Arroyo Roble Hotel & Creekside Villas. We're glad you had a great stay with us and hope to welcome you back soon.

4/10 Poor

Zubair

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Zubair, we're sorry to hear that your expectations were not met during your stay with us. We always strive to deliver an exceptional experience for our guests and we're disappointed that we fell short in this instance. Any additional feedback that you can provide about your stay would be greatly appreciated so we can better address your concerns for future visitors.

8/10 Good

Ann, San Diego

Travelled with family
Great location. Our room was ready at 2, but we were told it. Was an extra $25 to check in before 3. Don’t like this practice
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Ann, it's great to hear you appreciated the superb location of Best Western Plus Arroyo Roble Hotel & Creekside Villas. We regret any inconvenience caused by the early check-in policy, this merely ensures rooms are thoroughly cleaned and ready for our guests. We hope your overall stay was enjoyable and look forward to welcoming you back soon.

10/10 Excellent

Takashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very clean room
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Takashi, your accolades for Best Western Plus Arroyo Roble Hotel & Creekside Villas are greatly appreciated. We pride ourselves on our prime position and impeccable cleanliness. Looking forward to welcoming you back in the future.

8/10 Good

Brynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Brynn, thank you for taking the time to leave a rating for your stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas. We're glad to have been part of your journey and we look forward to welcoming you back in the future.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Joanna, thank you for your top-rated review. The entire team at Best Western Plus Arroyo Roble Hotel & Creekside Villas is thrilled to hear your stay was enjoyable. We hope to see you return in the future when your travels bring you back to our area. Safe journeys until then!

8/10 Good

Niraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Niraj, thank you for choosing the Best Western Plus Arroyo Roble Hotel & Creekside Villas and for giving us a positive rating. We're delighted that your stay met your expectations and hope to have the pleasure of welcoming you back on your next visit!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Uptown Sedona
Villa was perfect for a family getaway. The breakfast and service at breakfast were exceptional. The front desk staff were very friendly and helpful. Love the Iptown Sedona location - so many restaurants and shops etc in easy walking distance.
Stayed 3 nights in Dec 2023
Response from Customer Service on 23 Dec 2023
Brenda, it's delightful to hear that the villa at Best Western Plus Arroyo Roble Hotel & Creekside Villas was the ideal set-up for your family getaway. We are thrilled that the breakfast and service met your expectations. We take pride in our team members at the front desk being welcoming and helpful. Our prime location in Uptown Sedona certainly makes exploring the local shops and restaurants effortless. We appreciate your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, super helpful and pleasant staff- front desk and breakfast personnel.
Stayed 6 nights in Dec 2023
Response from Customer Service on 23 Dec 2023
Michael, we're delighted to hear that you found the Best Western Plus Arroyo Roble Hotel & Creekside Villas to be excellently situated. It is also fantastic to learn that our front desk and breakfast team members made a positive impact on your stay. We hope to welcome you back in the future.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sedona
Awesome time in Sedona!
Stayed 2 nights in Dec 2023
Response from Customer Service on 23 Dec 2023
Kenneth, it's fantastic to hear you had an awesome time in Sedona with us at Best Western Plus Arroyo Roble Hotel & Creekside Villas. Your uplifting feedback energizes our team and we hope to welcome you back in the near future. Safe travels!

10/10 Excellent

Gail, Flagstaff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views.
Stayed 2 nights in Dec 2023
Response from Customer Service on 14 Dec 2023
Gail, it's thrilling to know that you appreciated the stunning vistas at Best Western Plus Arroyo Roble Hotel & Creekside Villas! We sincerely look forward to welcoming you back for another memorable visit.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and views. Will stay again
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Richard, thank you for sharing your positive feedback. We're thrilled to hear you enjoyed the unique location, friendly team members, and the stunning scenery at Best Western Plus Arroyo Roble Hotel & Creekside Villas. Your intent to return is truly the highest compliment. See you again soon!

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Anna, thank you for your five-star rating of Best Western Plus Arroyo Roble Hotel & Creekside Villas. It's great to know we hit the mark with your stay. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Renee

Stayed 1 night in Nov 2023
Response from Customer Service on 15 Dec 2023
Renee, it's great to hear you had an excellent stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas. We thank you for your rating and look forward to your next visit.

10/10 Excellent

Muga

Stayed 3 nights in Nov 2023
Response from Customer Service on 25 Nov 2023
Muga, thank you so much for your Expedia review. We're delighted to know you found Best Western Plus Arroyo Roble Hotel & Creekside Villas up to your expectations. We hope to welcome you back soon.

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property setting was nice, and the views were great. The rooms are older, and need an update, and the AC/heat unit was very noisy. Breakfast was okay, and the young man that was working the breakfast room was a hard worker. He kept the place clean and stocked
Stayed 2 nights in Nov 2023
Response from Customer Service on 22 Nov 2023
Lisa, it's fantastic to hear that you appreciated the pleasant surroundings and outstanding views at Best Western Plus Arroyo Roble Hotel & Creekside Villas. We'd like to assure you that we always aim to maintain our lodgings to the utmost standards and appreciate your feedback regarding the condition of your room and the HVAC system. Your remarks on breakfast will greatly contribute towards refining our service offerings, and we're grateful for your recognition of our colleague's efforts in the breakfast area. We hope to welcome you back in the future for an even more satisfying experience.

8/10 Good

Sunshine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property sits in the heart of Sedona with great views and walkable destinations. The hotel itself is outdated and needs updating but you can’t beat the location! Indoor pool was a plus! Also outdated but did the job.
Stayed 2 nights in Nov 2023
Response from Customer Service on 19 Nov 2023
Sunshine, it's wonderful to hear that the amazing location of Best Western Plus Arroyo Roble Hotel & Creekside Villas helped make your stay in Sedona enjoyable. We're also delighted that you had fun using our indoor pool. It's noted that you felt some areas could benefit from modern touches. Your feedback has been taken into consideration as we continue to enhance our guest experience. We hope to welcome you back soon for another pleasant stay.

2/10 Terrible

moyuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We was booked this hotel from Hotels.com. The experience about Best western Plus Arroyo Roble Hotel is totally made us trip disappointed and terrible. There photo is fake and cost of night is $705. we are family trip but this hotel given us disability room. The air-condition filter was unclean and very noisy during the night. The mattress was completely soft and filthy. Also I got the room is front of street with disabled bathroom. I was spoke with manager and she told me this is what it is. No sorry no apology no any credit back ! This how our expensived town worth. That’s she told me. I probably don’t want recommend to any one wants to visit to Sedona town and try to stay there. 700canadian dollars spend like nightmare experience. At the last breakfast is totally so cheap with that money spend. In conclusion i believed this hotel is just a Inn who worth like 200dollars and not even more than that ! But the stuff attitude even worth. Maybe we have a asian face ?
Air condition is pretty old and no change the filter
Mattress is super soft and filthy
Stayed 1 night in Nov 2023
Response from Customer Service on 18 Nov 2023
Moyuan, your feedback is duly noted. It's unfortunate to hear about the issues you encountered with your assigned room and the overall experience. Cleanliness and comfort are of utmost importance and we deeply regret any shortcomings on these fronts. Regarding your interaction with our team members, we highly value all guests and it's unfortunate that you didn't receive the level of service you expected. Concerning the breakfast, we aim to offer a variety, aligning with the value of your stay. Your remarks will be carefully reviewed to ensure changes are made where necessary in hopes of improving future guest experiences. We hope to have another opportunity to provide you with a more positive stay.

10/10 Excellent

Cirico L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 18 Nov 2023
Cirico, thank you for your exceptional rating of Best Western Plus Arroyo Roble Hotel & Creekside Villas. We are pleased that you enjoyed your stay with us. Do consider us for your future stays, we're eager to provide another splendid experience.

10/10 Excellent

Angela Renea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views from hotel are fantastic. Close to everything downtown. Helpful and friendly staff.
Stayed 4 nights in Nov 2023
Response from Customer Service on 12 Nov 2023
Angela, it's delightful to hear that you appreciated the remarkable views from the Best Western Plus Arroyo Roble Hotel & Creekside Villas. We're pleased to know our strategic downtown location met your expectations, offering close proximity to many attractions. Our dedicated team members truly appreciate your acknowledgment of their helpful and amiable service. We're excited to host your next stay.