Desk, blackout curtains, iron/ironing board, free cots/infant beds
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Reviews of Towneplace Suites By Marriott Seattle Southcenter

2.5 out of 5
Towneplace Suites By Marriott Seattle Southcenter
18123 72nd Ave S, Kent, WA

Reviews

7.8

Good

Rating 10 - Excellent. 276 out of 705 reviews" "
Rating 8 - Good. 203 out of 705 reviews" "
Rating 6 - Okay. 102 out of 705 reviews" "
Rating 4 - Poor. 77 out of 705 reviews" "
Rating 2 - Terrible. 47 out of 705 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mariarocelis

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property because it is a Marriott property, it looks clean and decent. This property gave me a bad taste of Marriott. The rooms are not clean, they won't clean your room unless you request to. They do not refill the toiletries. When they clean the room, it is still not clean and they do not empty the trash. I reported that the door is hard to open, which was not resolved. We need to go to the front desk literally every day for the key won't work the next day. This is the filthiest Marriott Hotel that we've ever stayed at
Stayed 6 nights in May 2024

2/10 Terrible

Letitia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Pist off
They let me bool and pay for 2 rooms with my prepaid card but wouldtn except it at chexk in then the people that work there were super rude called me namesand made some inapropriate assumptions and accuzations..out of 8 140 deposits they gave 1 back and even if i trashed the roomno way they need all that to cleanbit 2 rooms 4 weeks is 140 8 times..so im pissed
Stayed 7 nights in Jan 2024
Response from Dominic on 22 Feb 2024
Thank you Letitia, a apologize the service and experience did not meet expectations. I can definitely understand your frustration and we do not intend to offend any of our guests when we explain our local standard operating procedures. The top priority is collaborating with our guests to provide the best solution possible.

8/10 Good

Isaac

Stayed 1 night in Feb 2024
Response from Dominic on 22 Feb 2024
Isaac, thank you for taking time to rate your experience.

2/10 Terrible

Danielle, Tacoma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Looked NOTHING like the pictures. Definitely disappointed. I’m terrible area and poor parking lot lighting. Dark and sketch people walking through the parking lot all night. DO NOT BOOK.
Stayed 1 night in Jan 2024
Response from Dominic on 22 Feb 2024
Danielle, thank you for the feedback from you previous visit. Safety is a top priority and the maintenance team has completed a new installation of LED lights in the parking lot. I apologize we did not meet expectations during your most recent visit.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never clean the room . Unacceptable Marriott hotel
I stayed at this hotel for over a week and they never cleaned the room. The staff was rude. I would never stay here again I do not recommend staying here and what hotel charges for parking. I was really disappointed. The only good thing about the hotels they had a good breakfast.
Stayed 5 nights in Jan 2024
Response from Dominic on 22 Feb 2024
Anonymous, thank you for the feedback. I apologize the hospitality experience did not meet your standards, we do offer housekeeping service and we will work to ensure this is executed with consistency as needed for our guests.Best Regards,

10/10 Excellent

William

Stayed 5 nights in Jan 2024
Response from Dominic on 22 Feb 2024
William, thank you for taking time to provide feedback from your visit. We're happy you enjoyed your stay.

2/10 Terrible

Darrell

Stayed 2 nights in Dec 2023
Response from Dominic on 22 Feb 2024
Thank you for sharing your rating from your stay at the TownePlace Suites Seattle Southcenter. We will continue working to provide a comfortable hospitality experience.

10/10 Excellent

Yessenia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Dom on 27 Dec 2023
Thank you for taking the time to rate your experience with us, we hope to see you again soon!

8/10 Good

Eric

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dom on 27 Dec 2023
Thank you for the feedback! We hope to see you again soon!

8/10 Good

Ericka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dom on 27 Dec 2023
Thank you!

10/10 Excellent

Zareth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful and welcoming. Service was great!
Stayed 5 nights in Oct 2023
Response from Dom on 27 Dec 2023
Thank you for the feedback! We hope to see you again soon.

8/10 Good

Elizabeth

Stayed 2 nights in Oct 2023
Response from Dom on 27 Dec 2023
Thank you for the feedback, we hope to see you again soon!

10/10 Excellent

Noemi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, very quiet.
Stayed 1 night in Oct 2023
Response from Dom on 27 Dec 2023
Thank you for the positive feedback! We hope to see you again soon!

2/10 Terrible

Giday

Stayed 12 nights in Oct 2023
Response from Dom on 27 Dec 2023
Thank you for taking the time to provide us with your feedback. We are always looking for ways to improve and your experience was will be shared with your team to ensure this is an isolated experience. We hope you visit us again when you are in the area.

4/10 Poor

Trevor

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The over all room was clean, but the bathroom smelled like someone dumped bleach and used too much disinfectant to clean the bathroom. It was hard to stay in the bathroom and I had to shut the door to limit the smell to be able to sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Matt

Stayed 6 nights in Sep 2023

4/10 Poor

Victor

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I was not aware that this place charges for parking. I will understand if it’s in downtown Seattle. But this is in an industrial park. No one mentions about parking fee at check-in either. Free desk barely talked to me..not even a hello. The room smells mold.
Stayed 1 night in Sep 2023

4/10 Poor

Kerry

Travelled with group
Disliked: Cleanliness
Never again south center Marriott
First room had food still in refrigerator, no towels in bathroom. Room smelled like cigarettes. Moved to second room bathroom sink didn’t drain reported and never fixed. Shower Dripped water. Had to request shampoo and decent towels.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities
Breakfast was good and enough parking.
Stayed 3 nights in Sep 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, amenities
The water pressure was great but the property needs updating, it showed a lot of wear, sockets loose, molding peeling back, etc. Also it was fairly noisy with a major road so close. I had to wear earplugs to get a decent night sleep

2/10 Terrible

Laura

Towneplace Suites By Marriott Seattle Southcenter in Kent, Washington charged my cc two more times after I arrived for my stay for NOTHING. We used the room to sleep in and nothing more. It was tidy and clean upon our departure. If you stay here - be warned - your cc will be charged extra beyond the agreed upon charges.
Stayed 1 night in Sep 2023

8/10 Good

Rudinel Benigno

Liked: Cleanliness, property conditions & facilities
near the shopping mall
Stayed 1 night in Sep 2023

10/10 Excellent

Shirley

Stayed 1 night in Sep 2023

8/10 Good

Rachelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Charlene

Staff was very kind and accommodating.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Bing

Disliked: Property conditions & facilities
There is a beautiful outdoor swimming pool on the website, but the pool is actually covered, which is so disappointing. Waiting too long for check-in. Definitely not worth the money.
Stayed 1 night in Aug 2023

2/10 Terrible

La Kienya

Liked: Cleanliness, property conditions & facilities
Property had poor service. Didn't have an operating tv my whole stay. Miscommunication between staff. No pool or jacuzzi was in use. Staff unable to assist with issue due to non communication with maintenance staff. Wouldn't recommend
Stayed 2 nights in Aug 2023

10/10 Excellent

Lihui

Stayed 2 nights in Aug 2023

8/10 Good

Hector

Stayed 3 nights in Aug 2023

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Anne

Disliked: Cleanliness, property conditions & facilities
It was nothing like what was shown on the website. The main reason I booked with this hotel was for the pool however it looked nothing like the website. The pool was small and gated, it was green from not being cleaned and I it was closed for the entire week I was there. Overall, my stay here wasn’t at all what I imagined it would be. 3/10 experience.
Stayed 6 nights in Jul 2023
Response from Dom on 2 Aug 2023
Anne,We are actively working on restoring the pool. I sincerely apologize that it was inaccessible during your visit.

6/10 Okay

Brent

Travelled with family
Liked: Room comfort
Okay Place to stay but some things to know
The place ended up being nice enough but it started by the pool being a green swamp that was closed (not like the picture). Also no sheets for the pull out bed and was told well that's houskeeping for you as they gave me the required sheets a the front desk (two other guests were also getting some at the same time). Also no one answered the phone at the front desk when I called about the missing sheets. No one cleaned the ashes from someone smoking out front of our room until we brought it up, although the front desk did clean up the water leaking from outside our room quickly. Oh and the air conditioning unit that says controlled by the wall thermostat wasn't controlled by the wall thermostat and apparently that happens so it had to be controlled from the airconditioner (not a problem). Lastly, I may have missed it but being charged over $7.00 per day for parking in the middle of nowhere was a little unexpected at the end of our stay. Would we stay there again ... maybe ... it ended up being good enough but they really could make it better and since we had wanted the pool that was a huge disappointment. BUT there is a nice outdoor pool just a little ways from the hotel called Henry Moses Aquatic Center that was really great!
Stayed 4 nights in Jul 2023
Response from Dom on 2 Aug 2023
Hi Brent,Thank you for taking the time to provide us with your thoughtful feedback. We are actively working on restoring the pool and hope to have it up and running soon! We appreciate your understanding and I'm glad you were able to enjoy your time at the aquatic center.

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice Hotel. Staff were amazing.
Stayed 1 night in Jul 2023

6/10 Okay

Deborah, White Rock

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Grant

Stayed 1 night in Jul 2023

6/10 Okay

Sharron

Travelled with family
Disliked: Cleanliness
Hotel definitely needs “lots” of updating.
Stayed 2 nights in Jul 2023

10/10 Excellent

Clayton

Stayed 1 night in Jul 2023

2/10 Terrible

Pamela

Stayed 1 night in Jul 2023

4/10 Poor

Richelle

Stayed 2 nights in Jul 2023

4/10 Poor

Mitsutaka

Business traveller
Disliked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Yessenia

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Janice

Stayed 1 night in Jul 2023

6/10 Okay

Amy

Liked: Room comfort
Showing its age
The room was showing its age. The lock that can hold the door open was hanging loose (I told the desk staff member about this and she apologized but didn’t offer repair). The bath faucet was loose and the toilet would run after flushing if you didn’t jiggle the handle. The bed was very comfortable and for a quick overnight stay with dogs it was okay.
Stayed 1 night in Jul 2023

6/10 Okay

Keeona

Stayed 1 night in Jul 2023

10/10 Excellent

Holly

Stayed 1 night in Jul 2023

4/10 Poor

Weston

Travelled with family
Disliked: Cleanliness, room comfort
Way overpriced
This place is not worth the price they charge. Mold in the tub and on the shower curtain. Dirty floors that had not been mopped in who knows how long. Pool was closed the entire time. The only positive was a decent breakfast selection.
Stayed 6 nights in Jul 2023

2/10 Terrible

Uy

Travelled with family
Disliked: Cleanliness
Request clean room didn’t do it Call 3 times but they ignore
Stayed 5 nights in Jul 2023

8/10 Good

Edward

Stayed 1 night in Jun 2023