Hypo-allergenic bedding, minibar, in-room safe, desk
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Reviews of Lotte Hotel Seattle

5 out of 5
Lotte Hotel Seattle
809 5th Avenue, Seattle, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 438 out of 546 reviews" "
Rating 8 - Good. 55 out of 546 reviews" "
Rating 6 - Okay. 33 out of 546 reviews" "
Rating 4 - Poor. 13 out of 546 reviews" "
Rating 2 - Terrible. 7 out of 546 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a romantic getaway in Seattle.
Stayed 4 nights in Apr 2024
Response from skalczy on 30 Apr 2024
Thank you for your kind words! It is appreciated! We look forward to your return soon!

10/10 Excellent

Vaipou, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it!
Stayed 1 night in Mar 2024
Response from skalczy on 27 Apr 2024
Thank you for your kind review! It is appreciated!

8/10 Good

Lin

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with nice staff. But your request maybe got ignored if you check in late at night.
Stayed 2 nights in Apr 2024
Response from skalczy on 26 Apr 2024
Thank you for your kind comments regarding your recent stay with us. We do our best to honor all requests but there are indeed times when options run out and we may not be able to. We are sorry this occurred upon your arrival.

10/10 Excellent

Tommy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very gracious. Great. Lobby and views.
Stayed 2 nights in Apr 2024
Response from skalczy on 24 Apr 2024
Thank you for your kind comments and review! We appreciate it and do hope to welcome you back in the near future.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from skalczy on 22 Apr 2024
Thank you so much! It is appreciated! We look forward to welcoming you back soon!

10/10 Excellent

Tac

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely designed & clean
Stayed 2 nights in Apr 2024
Response from skalczy on 23 Apr 2024
Thank you for your kind comments and for staying with us!

10/10 Excellent

Sumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the best hotels we have stayed. Everything was better than expected or described. Staff were all so nice and polite, including the valet guys! It was such a pleasant stay. The view was nice as well and the room was so aesthetically pleasing too. Loved it!
Stayed 2 nights in Apr 2024
Response from skalczy on 22 Apr 2024
Wow!Thank you for your kind review! It is appreciated! We look forward to welcoming you back in the near future!

10/10 Excellent

Kristy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the hotel very much. Not a ton right near the hotel but great views from our room and not a far walk to the pier.
Stayed 3 nights in Apr 2024
Response from skalczy on 19 Apr 2024
Thank you for staying with us! It is appreciated!

10/10 Excellent

Rajiv, Calgary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Apr 2024
Response from skalczy on 16 Apr 2024
Thank you so much for your kind rating and comments! We look forward to welcoming you back again!

10/10 Excellent

Gilles, Abu Dhabi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from skalczy on 16 Apr 2024
Thank you for staying with us and your kind rating!

10/10 Excellent

Edan, Costa Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the beginning to the end our stay was pleasant. Hotel is located in the middle of downtown and is close to the subway and plenty of places to eat. We were able to walk down to the fish market every day. It was also easy to get to the airport by train or to the baseball stadium. The front desk and doorman were very nice every time we saw them. They were very eager to help with directions or whatever we needed. It felt very welcoming. Room was nice with an excellent view of the bay from our window. Room was cleaned daily with care. Shower and bathroom were quite roomy with excellent water pressure in the shower. Would not hesitate to stay here again on my next visit to Seattle.
Stayed 3 nights in Mar 2024
Response from skalczy on 15 Apr 2024
Thank you for your kind review. It is appreciated! We look forward to the opportunity to have you return in the near future!

10/10 Excellent

Patrick

Stayed 1 night in Apr 2024
Response from skalczy on 29 Apr 2024
Thank you for your kind rating! It is appreciated and we look forward to seeing you again soon!

10/10 Excellent

vicky

Stayed 2 nights in Apr 2024
Response from skalczy on 29 Apr 2024
Thank you for your kind rating! It is appreciated and we look forward to see you again soon!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location!
Stayed 2 nights in Apr 2024
Response from skalczy on 6 Apr 2024
Thank you for staying with us and your kind rating! It is appreciated!

10/10 Excellent

inhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. This hotel offers perfect service to guests. Whenever I came back to hotel room, I felt safe.
Stayed 2 nights in Mar 2024
Response from skalczy on 5 Apr 2024
Thank you for your kind comments and rating! It is appreciated!

8/10 Good

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well designed and thought out also very clean! Service staff in lounge friendly . The disappointment was in the sheets that had several holes the size of pencil tips all over we were also charged after check out for charges from a week before to the room...so double check your receipt a few days after billing.
Stayed 1 night in Mar 2024
Response from skalczy on 5 Apr 2024
Thank you for staying with us. We do apologize for the holes in your sheets as this of course is certainly not our standard. In addition, we apologize for the oversight with your bill. It is certainly not indicative of the service we are known for and try to maintain.

10/10 Excellent

kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from skalczy on 2 Apr 2024
Thank you so much for your kind rating and comment! It is appreciated!

6/10 Okay

akasha, kennewick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property and lounge were very nice, the valet however misplaced where they put my vehicle and asked me if I had a tracking device to where I could locate my car myself. They made me wait and told me that the person who parked my car messed up and parked it somewhere incorrectly. I was also trying to get change to be able to tip, the bar does not carry cash and the front desk told me that I could use the atm on site which was out of order and said I had no options to get any cash.
Stayed 2 nights in Mar 2024
Response from skalczy on 1 Apr 2024
Thank you for staying with us. We certainly apologize for the incident with Valet. It is a contracted company and we will definitely address with them. Again, our apologies.

10/10 Excellent

Jodi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great experience at Lotte Seattle. Everyone was kind... especially to our teens. We all loved it and will return.
Stayed 3 nights in Mar 2024
Response from skalczy on 31 Mar 2024
Thank you for staying with us! It is appreciated! We look forward to the opportunity to serve you again.

10/10 Excellent

Lakhbir

Stayed 2 nights in Mar 2024
Response from skalczy on 21 Apr 2024
We are pleased you were happy! Thank you for the kind rating!

10/10 Excellent

Erika, Port Orchard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the view were amazing!
Stayed 1 night in Mar 2024
Response from skalczy on 31 Mar 2024
Thank you for your kind words and rating! We look forward to the opportunity of your return soon.

8/10 Good

Ndey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay!
Stayed 1 night in Mar 2024
Response from skalczy on 27 Mar 2024
Thank you for your kind comments! It is appreciated!

10/10 Excellent

YONGWOOK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staffs. Suite room is gorgeous. Strongly recommend to try!
Stayed 2 nights in Mar 2024
Response from skalczy on 27 Mar 2024
Thank you for your kind rating! It is appreciated!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from skalczy on 27 Mar 2024
Thank you for your kind word. It is appreciated!

4/10 Poor

Sidney

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was no on site parking, instead the only option was to have a valet driver take your car to a different hotel’s parking lot for $72. Disappointing because I wouldn’t have booked this hotel if I knew that’s what it meant when it said “parking available”. The bed was comfortable & the room was nice enough, but nothing spectacular. Probably won’t stay here again.
Stayed 1 night in Mar 2024
Response from skalczy on 25 Mar 2024
Thank you for your feedback regarding your disappointment with parking. We are certainly our sorry valet did not meet your parking requirements. We do appreciate your kind words on our bed and guest rooms.

10/10 Excellent

Hali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from skalczy on 26 Mar 2024
Thank you for your kind rating! It is appreciated! We look forward to the opportunity of serving you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from skalczy on 25 Mar 2024
Thank you for your kind rating! It is appreciated!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great restaurant and lounge.
Stayed 1 night in Mar 2024
Response from skalczy on 24 Mar 2024
Thank you so much! It is appreciated!

10/10 Excellent

Elle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is luxurious and very clean, staff is awesome. Would stay again.
Stayed 3 nights in Mar 2024
Response from skalczy on 23 Mar 2024
Thank you for staying with us and your kind words regarding your stay. It is appreciated! We look forward to welcoming you back in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out I felt safe and was relaxed. The facilities and rooms were immaculate, and very unexpected. The service at the front desk made me feel welcomed and was very informative about what’s happening in the area. Looking forward to our next stay when in Seattle for the evening or weekend. Thank you for your hospitality.
Stayed 1 night in Mar 2024
Response from skalczy on 21 Mar 2024
Thank you for your kind rating and comments! It is appreciated! We look forward to the opportunity of having you return in the near future.

4/10 Poor

Just

Stayed 3 nights in Mar 2024
Response from skalczy on 11 Apr 2024
Thank you for staying with us. We are sorry you did not seem to enjoy your stay.

8/10 Good

Gi-Wook

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wi-fi was down for almost a day and the hotel did not explain/update. valet could be better
Stayed 4 nights in Mar 2024
Response from skalczy on 19 Mar 2024
We are sorry as we did have Wifi issues that were the result of noting within our control. We are certainly sorry for this inconvenience.

2/10 Terrible

J

Stayed 1 night in Mar 2024
Response from skalczy on 9 Apr 2024
Thank you for staying with us. We are not sure if you felt we did a horrible job (scored #1) as "5" means the top score. We would of course be interested in our shortcomings should your score be correct. Thank you in advance

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from skalczy on 11 Apr 2024
Thank you for staying with us! We appreciate your kind rating

10/10 Excellent

Kenia

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from skalczy on 18 Mar 2024
Thank you for your kind rating! It is appreciated!

10/10 Excellent

TerriAnn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from skalczy on 13 Mar 2024
Thank you for your kind rating! It is appreciated!

10/10 Excellent

eui j

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, friendly staffs, comfortable bedding. It was the best experience. I will definitely come back next time.
Stayed 2 nights in Mar 2024
Response from skalczy on 12 Mar 2024
Thank you so much! It is appreciated!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Super friendly people, clean rooms, top quality materials and detail in the rooms. Teatro Zinzanni is a must see while here and brunch at Charlotte (their restaurant) is highly recommended!
Stayed 1 night in Mar 2024
Response from skalczy on 11 Mar 2024
We are pleased you enjoyed your experience!

10/10 Excellent

Marjie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from skalczy on 11 Mar 2024
Thank you so much! We appreciate your kind rating!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 5 nights in Mar 2024
Response from skalczy on 11 Mar 2024
Thank you so much! It is appreciated!

6/10 Okay

Anita

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from skalczy on 5 Mar 2024
Thank you for staying with us. We are certainly sorry you did not enjoy your stay and would be interested in knowing why and would appreciate the feedback.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. My room was beautiful.
Stayed 2 nights in Mar 2024
Response from skalczy on 4 Mar 2024
Thank you for staying with us! We look forward to welcoming you back soon!

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great walk to and from the aquarium amd the staff is so great
Stayed 1 night in Feb 2024
Response from skalczy on 25 Feb 2024
Thank you for your kind words! We are pleased you enjoyed your stay with us!

10/10 Excellent

Nazar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean!
Stayed 1 night in Feb 2024
Response from skalczy on 25 Feb 2024
Thank you for staying with us! We are pleased you enjoyed your experience and look forward to your return!

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here. Really beautiful.
Stayed 1 night in Feb 2024
Response from skalczy on 24 Feb 2024
Thank you for your kind words! It is appreciated!

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from skalczy on 21 Mar 2024
Thank you for your kind rating! It is appreciated!

10/10 Excellent

Ritu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms. Exceedingly clean and quiet. Bed was a little firm for my likes but otherwise a great place.
Stayed 1 night in Feb 2024
Response from skalczy on 20 Feb 2024
Thank you so much for your kind review! It is appreciated! We look forward to welcoming you back soon.

10/10 Excellent

Aubrey, Enumclaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from skalczy on 21 Mar 2024
Thank you for your kind rating! It is appreciated!

10/10 Excellent

Darla, Renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Artistic and modern. Clean, extra details and features in the room other hotels don’t have.
Stayed 1 night in Feb 2024
Response from skalczy on 17 Feb 2024
Thank you so much! You are so kind! We look forward to the opportunity of welcoming you back in the near future!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from skalczy on 21 Mar 2024
Thank you for your kind rating! It is appreciated!