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Reviews of DoubleTree Suites by Hilton Seattle Airport - Southcenter

4 out of 5
DoubleTree Suites by Hilton Seattle Airport - Southcenter
16500 Southcenter Pkwy, Tukwila, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 496 out of 1004 reviews" "
Rating 8 - Good. 233 out of 1004 reviews" "
Rating 6 - Okay. 122 out of 1004 reviews" "
Rating 4 - Poor. 82 out of 1004 reviews" "
Rating 2 - Terrible. 71 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Business traveller
Liked: Amenities
I asked for a room that wasn’t on the I-5 freeway side because I’m a light sleeper and the gal put me in one anyway. I could only sleep 3 hours and was tired all day.
Stayed 1 night in Apr 2024

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, spa and weight room!
Stayed 1 night in Apr 2024

6/10 Okay

Bryan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Staff was great. My room not so much. The AC didn’t really work, luckily the window opened. There was hair from the previous guest in both the sink and shower which was pretty disgusting.
Stayed 2 nights in Apr 2024

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is obviously aging and it looks like it's aging. This is not a low-budget hotel and I expected some updating of the facilities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lola

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
3 stars for cleanliness as wondered if the room had been vaccumed, chips in the corner by the couch, bathroom had hair on the backe of toilet like it had not been wiped down also hair in the tub drain.
Stayed 1 night in Apr 2024

2/10 Terrible

Danielle

Travelled with partner
Disliked: Amenities
When checking in, we were already running late to our event. Waited 15 mins to get checked in. The person at the front desk was short and seem to be rushing us.. when we got to our room, I noticed that we did not get a corner suite as I had paid extra for.. we had to get changed and out the door… when calling the front seat. I was put on hold for a manager I am assuming. The manager quickly got a keys to a corner room. But wanted us to go the desk after our event… we are getting a hotel room because I don’t know when or what kind on condition we would be when returning. After telling them that I was not going to doing that and I would like a discount because I did not have time to deal with this, I finally suggested the if he brought the keys to the new room up to this room. We finally got the keys to the room that I had originally booked… it should not have even been this complicated at all… This is all all after I had called in at 330 to confirm our arrival. Very disappointed
Stayed 1 night in Apr 2024

2/10 Terrible

YATIN, Surrey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is dated. The lights are so dim, only 1 small ceiling bulb in a huge washroom that I could not save. DO NOT promote this Hotel to ruin Expedia reputation.
Stayed 1 night in Apr 2024

8/10 Good

Gregorio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is centrally located to shopping and dining options. Having a restaurant and bar in the hotel is also a huge plus as it was convenient on the first day I arrived and I didn’t feel like going anywhere. I was concerned initially when I heard about the police presence and incident that occurred the night before I arrived. After seeing the news and asking around I realized it wasn’t the norm for this place so I chose to keep my reservation. The check in went smoothly and the bar tender named Johnny was a great hostess and hard worker. The next night it was someone different that works the bar and that individual was rude and unprofessional.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Travelled with family and small children
Very noisy and beds were very uncomfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel experience was nice. Check-in was quick, parking was good. Only giving 4-stars because there were a few big mosquitoes and fruit flies found in our room.
Stayed 2 nights in Apr 2024

8/10 Good

Janette

Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport with shuttle service, restaurant available.
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Stayed 3 nights in Mar 2024

8/10 Good

Trisha

Travelled with family
Liked: Amenities, property conditions & facilities
It is very near the interstate, so it is rather loud. It was clean, comfortable and spacious. I would stay there again.
Stayed 2 nights in Mar 2024

8/10 Good

SY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Emma

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dusty, vent cover was dusty, the floor was dusty, the laundry/washer machines out of order. Got charged with a higher price different than the one I was told. I will never stay in this place again.
Stayed 1 night in Mar 2024

6/10 Okay

Mbeth

Travelled with family
Disliked: Staff & service
Advertising in expedia and in person check in the hotel is different. Booked with free breakfast and parkimg, ended up with fees. Dont advertise if you are not doing it.
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Tucker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

RICHARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing area
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

8/10 Good

Ana

Stayed 2 nights in Mar 2024

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous, staff and warm cookie, even after midnight check-in
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the parking fee was not disclosed when I made my reservation and that you are nickel and diming your guests for services that should accompany the room. Such as parking, if I stay at your hotel odds are, that I have to get there somehow and not all guests will rely solely on the shuttle. I was there for business and needed transportation. I think the parking rates with the taxes and tourist fee need to be disclosed and I should be assumed as part of the guests stay.
Stayed 3 nights in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Eryka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Loved the later check-out time. Pool was open until midnight. Food was great in the restaurant, ate both dinner and buffet style breakfast. Looking foward to our next trip to the seattle area.
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

GU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 2 nights in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

8/10 Good

Jas

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place and location
Stayed 2 nights in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

8/10 Good

todd

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

8/10 Good

paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times before. I feel the quality of cleanliness was not as it use to be. Check in was pleasant. Checkout, not so much.
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jalone

Stayed 1 night in Jan 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Love the pool and hot tub.wish the sauna was pre heated though
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

mark, anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel next to the Southcenter mall - and just minutes from the airport! Clean and quiet rooms!
Stayed 3 nights in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Joshua

Travelled with partner
We’ve been staying at The DoubleTree Southcenter for years. In 2022 we stayed and it wasn’t as good. Like most businesses, and hotels especially, they were hit hard and their maintenance suffered during covid. We got a really good deal recently so we decided to try it out and I’m please to say, it was in very good condition and the staff was very friendly.
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a very pleasant stay!
Stayed 1 night in Mar 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the mall and had lots of dining options within the vicinity. Great location!
Stayed 1 night in Feb 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

8/10 Good

Emmette

Stayed 1 night in Feb 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

6/10 Okay

Adilene

Liked: Cleanliness
Disliked: Staff & service
Unattended microns in the pool at late hours of the night!
Stayed 1 night in Feb 2024
Response from Devi on 26 Feb 2024
Hello Adilene,Thank you for taking the time to share your experience about your recent stay at our hotel. You are our valued guest and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

4/10 Poor

Victoria

Travelled with family and small children
Disliked: Cleanliness
Had not one but both comforters stained with what looked like bodily fluids. The worst part is that the sheets were hiding the filth and our children and ourselfs slept in it. Called the frint office and were told they would clean the room and replace all linens, shortly after room service arrives with only a comforter and tossed out in the counter. I let him know that we were told the room would be recleaned and he said I'm only dropping off the comforter and walked out. We were on our way out and had to make sure we would get all linens replaced yet again. So disappointing so much has changed since our last stay. We love the location but Would not stay at this location again.
Stayed 2 nights in Feb 2024
Response from Devi on 26 Feb 2024
Hello Victoria,Thank you for taking the time to share your experience about your recent stay at our hotel. You are our valued guest and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a swimming, pool, hot tub, and sauna which is a nice addition for relaxing at the hotel. It also has a fitness center. The hotel is about 500 feet from Southcenter mall which has many restaurants and shopping available.
Stayed 1 night in Feb 2024
Response from Devi on 22 Feb 2024
Hello Clifford,Thank you for taking the time to share your feedback with us and we are pleased to hear that we met your expectations. We hope to see you stay at our hotel in the near future.

10/10 Excellent

Alfred

Stayed 1 night in Feb 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and easy check in
Response from Devi on 22 Feb 2024
Hello Antonio,Thank you for taking the time to share your feedback with us and we are pleased to hear that we met your expectations. We hope to see you stay at our hotel in the near future.

2/10 Terrible

John Morales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have to pay $16 for parking in a dark alley behind the hotel...not safe...not cool
Stayed 1 night in Feb 2024
Response from Devi on 22 Feb 2024
Hello John Morales,Thank you for taking the time to share your experience about your recent stay at our hotel. You are our valued guest and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. The evening front desk person was very kind and helpful as well as the restaurant gentleman during breakfast.
Stayed 1 night in Feb 2024
Response from Devi on 15 Feb 2024
Thank you for taking the time to share your feedback with us and we are pleased to hear that we met your expectaThank you for taking the time to share your feedback with us and we are pleased to hear that we met your expectations. We hope to see you stay at our hotel in the near future. tions. We hope to see you stay at our hotel in the near future.

6/10 Okay

Jouni

Business traveller
Liked: Cleanliness
Arrived late due to canceled flight needing to book a room with a short notice from the airport. Chose hotel based on price and location. Had a big living room and a separate bedroom. Rooms showing age and wear - could use updating carpets and furniture. Check in person efficient and friendly and check out person less so. Sheets were clean and crisp, making for a good sleep.
Stayed 1 night in Jan 2024
Response from Devi on 15 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are our valued guest and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Lani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. One of your drivers was very rude and disrespectful. I mentioned this to staff and asked to hear from the manager but never did.
Stayed 1 night in Jan 2024
Response from Devi on 15 Feb 2024
Thank you for taking the time to share your feedback with us and we are pleased to hear that we met your expectations. We hope to see you stay at our hotel in the near future.

10/10 Excellent

Derrick Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and conveniently located.
Stayed 1 night in Feb 2024
Response from Devi on 15 Feb 2024
Thank you for taking the time to share your feedback with us and we are pleased to hear that we met your expectations. We hope to see you stay at our hotel in the near future.

10/10 Excellent

Denise, Richland

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I love staying at the property and have many times over the past few decades-yes, decades! For the first time, I noticed the place is aging. For the first time, I also noticed the noise associated with the open center. It was New Years Eve and there were kids and teens running and yelling around the perimeter. No one seemed to address this.
Stayed 2 nights in Dec 2023
Response from Devi on 15 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are our valued guest and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

ALEKSANDR

Liked: Cleanliness, staff & service, property conditions & facilities
I love that place
Stayed 1 night in Jan 2024
Response from Devi on 15 Feb 2024
Thank you for taking the time to share your feedback with us and we are pleased to hear that we met your expectations. We hope to see you stay at our hotel in the near future.

8/10 Good

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool, hot tub, sauna, workout space, and racketball courts
Stayed 3 nights in Jan 2024
Response from Devi on 15 Feb 2024
Thank you for taking the time to share your feedback with us and we are pleased to hear that we met your expectations. We hope to see you stay at our hotel in the near future.

10/10 Excellent

Cody

Stayed 1 night in Jan 2024
Response from Doubletree Staff on 3 Apr 2024
Thank you for your feedback!

10/10 Excellent

Derrick Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the service was excellent.
Stayed 1 night in Jan 2024
Response from Devi on 15 Feb 2024
Thank you for taking the time to share your feedback with us and we are pleased to hear that we met your expectations. We hope to see you stay at our hotel in the near future.