Exterior

Reviews of Crowne Plaza Seattle - Downtown, an IHG Hotel

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1185 out of 2193 reviews" "
Rating 8 - Good. 568 out of 2193 reviews" "
Rating 6 - Okay. 252 out of 2193 reviews" "
Rating 4 - Poor. 118 out of 2193 reviews" "
Rating 2 - Terrible. 70 out of 2193 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Varuna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Crowne Plaza last week and absolutely loved the experience. The room was super clean, beds were comfortable and noise free at night time. The staff was friendly and helpful and the room service requests were promptly addressed. There is a section in the lobby under construction but that does not affect the stay at the hotel in any way. The hotel is fairly close to most of the downtown attractions and the Pier 56 waterfront is walking distance! Lack of eateries in the hotel vicinity is the only downside but then again the Pike Place Market is at a short distance.
Stayed 3 nights in Apr 2024

6/10 Okay

Katherine

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Was not aware at time I booked that the whole lobby, fitness center and restaurant were under construction.
Stayed 3 nights in Apr 2024

8/10 Good

Akar

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
There was a construction at the lobby. We couldn’t use the business area and the rooms for working. And the air conditioning was old and too windy for the bed that was close to it. Bathtub was dangerously slippery. There was an anti-slip strip optionally. But without warning, it was dangerous and the the strip was too small.
Stayed 3 nights in Apr 2024

8/10 Good

Donggun

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Thanks for the 4/5 rating, Donggun!We're happy you had such a lovely stay at Crowne Plaza Seattle Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Chandra, Sequim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there was dusty construction the staff was very friendly and our room was clean and comfortable. The ice machine room on floor 18 was gross (pizza box in there and a tissue on the floor). Still a good experience. Would have been nice to know before booking that parking would be so expensive, but we found out by email before we arrived and so we parked and walked from the ferry instead. We would stay there again.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Chandra, it's heartening that despite the ongoing renovations, you found our team at Crowne Plaza Seattle Downtown very approachable and your room to your liking. Our apologies for any unpleasantness encountered with regard to the cleanliness in particular areas, steps are being taken to enhance our attention to detail. Thank you for sharing your thoughts about the parking fees, we continuously aim to optimize our communication for the benefit of our guests' pre-arrival planning. We can't wait to welcome you back in the future after these improvements.

10/10 Excellent

Sophia, San Bernardino

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great! Although we came while they were under construction, the staff and stay was super friendly and helpful!
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Sophia, we're thrilled to hear that you had a wonderful experience at Crowne Plaza Seattle Downtown even during our period of renovation. Our team members always strive to make each guest's stay as comfortable and enjoyable as possible. We're looking forward to welcoming you back soon.

10/10 Excellent

Keri

Travelled with family
Liked: Amenities
We had a great stay. The beds were comfortable. The staff was friendly and the rooms were very clean. Located perfectly
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Keri, it's wonderful to hear that you had an excellent stay at Crowne Plaza Seattle Downtown. We're delighted to know that you found our beds comfortable, our team members friendly, and our accommodations impeccably tidied. It's also great that our prime location suited your needs perfectly. We hope your travels bring you back to our doorposts soon.

10/10 Excellent

Cassie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic, very friendly and welcoming.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Cassie, it's uplifting to hear that you had a warm and pleasant experience at Crowne Plaza Seattle Downtown. We take pride in our team members' committed service and their ability to create a friendly and welcoming environment for our valued guests. We're thrilled that they played a significant role in enhancing your stay. We look forward to hosting you again in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel would stay again.
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Kevin, thank you for your positive feedback. We're thrilled that Crowne Plaza Seattle Downtown met your needs and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only things I disliked is that on day one the elevator card kept sending me the floor above my room for some reason. Also the bar was closed but that was just bad luck. Overall other than those two things it was a really nice hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Jacob, it's great to appreciate the overall positive experience you had at Crowne Plaza Seattle Downtown. Your insights regarding the elevator card are noted. We sincerely apologize for the inconvenience caused and as part of our commitment to enhancing guest experiences, we are currently modernizing our elevators to improve their performance. Your comment about our bar services are invaluable to us too. We continuously look to enhance guest experiences and your feedback certainly assists us in achieving that. We hope to host you again for an even more enjoyable stay.

10/10 Excellent

Alejandro, San Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Seattle for the Price.
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Alejandro, we're thrilled to hear that you believe the Crowne Plaza Seattle Downtown is a top choice in terms of price and value. We continually strive to provide excellent service and affordable rates. Looking forward to your next visit.

10/10 Excellent

Leonardo

Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Leonardo, thank you for your stellar rating of Crowne Plaza Seattle Downtown. We're delighted that you had a wonderful stay with us. If you have the time, we'd appreciate it if you could share more about your experience. We hope to welcome you back in the future!

10/10 Excellent

Chiamaka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The staff is all around awesome and 6/5 stars! From the beginning to the end the hotel truly accommodated us. I highly recommend!
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Chiamaka, it's fantastic to hear how much you enjoyed your stay at Crowne Plaza Seattle Downtown. We're thrilled you found our team members to be nothing short of exceptional. Your kind words are very motivating. Thank you for recommending us, and we look forward to welcoming you back in the future.

10/10 Excellent

MUNYARADZI, west melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and hotel is a walkable part of town. The bathrooms were not quite as clean as we liked but overall an good choice.
Stayed 5 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Munyaradzi, thank you for sharing your experience at Crowne Plaza Seattle Downtown. We're glad you appreciated our convenient location and found our hotel to be a good choice. While we're pleased to have mostly met your expectations, we take note of your comments regarding the cleanliness of our bathrooms. We constantly strive to improve and your feedback assists us in this goal. We hope to welcome you again in the future!

10/10 Excellent

Dung hoai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I still hear the noise upstairs
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Dung, we appreciate your high rating of Crowne Plaza Seattle Downtown, and are glad to have hosted you. But we're sorry to understand that there may have been some noise disturbances during your visit. We always strive for our guests to have a peaceful stay, and will certainly seek ways to ensure a quieter experience. Thank you for sharing your feedback and we look forward to welcoming you back for an even better stay in the future.

10/10 Excellent

Cesaleen Keith

Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Cesaleen Keith, thank you for choosing Crowne Plaza Seattle Downtown and leaving a top-notch rating! We're thrilled that your experience matched your expectations. We can't wait to serve you again in the future. Safe travels!

10/10 Excellent

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was under construction but besides that rooms are clean and comfortable and staff are polite
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Douglas, it's encouraging to know you found your stay at the Crowne Plaza Seattle Downtown comfortable despite our ongoing improvements. It's also great to hear your appreciation for our meticulous housekeeping and courteous team members. We would be thrilled to welcome you back once renovations are complete for an even more enjoyable stay.

8/10 Good

Roger

Travelled with partner
We needed a hotel close to the concert hall and this was well located. An easy walk to Pike Place Market and the concert hall. Lots of restaurants nearby. Lobby is under construction, surprise, so the breakfast was in a conference room. Breakfast was included with our Expedia booking but priced separately it was $59 USD for two and was certainly not worth that. The room was comfortable however housekeeping is on request which was weird for a fairly expensive per night hotel. The walls are thin. Our neighbor was loud and had the tv on all night. The front desk was informed but it did not seem to matter.
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Roger, thank you for taking the time to share your experience. It's great to know that Crowne Plaza Seattle Downtown's location has been convenient for your needs, with easy access to local attractions and dining options. However, we understand your frustration with the unexpected lobby renovation and temporary breakfast location. Regarding the breakfast pricing and the room noise disturbances, we are taking note of your valuable feedback. Our aim is to always provide excellent service, and we're sorry to hear your experience was less than ideal in some aspects. We appreciate your patience with the housekeeping on request and we hope to welcome you back in the future for an improved stay.

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 4 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Aditi, we're thrilled to hear that you found the Crowne Plaza Seattle Downtown to be immaculate during your stay. We trust that cleanliness is a top priority and it's wonderful to know that this aspect met your expectations. We look forward to welcoming you back in the future.

8/10 Good

julia

Travelled with partner
Liked: Cleanliness, staff & service
remodeling part of the hotel, main dining room not available
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Julia, thank you for taking the time to leave us a review. At Crowne Plaza Seattle Downtown, we are constantly looking to improve our guest experience and sometimes that involves renovations. We regret any inconvenience caused with the dining room being temporarily out of service. We can't wait for you to try our newly upgraded facilities in the future.

6/10 Okay

Rebecca

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Our stay was ok. I am giving it a worse rating because it was under construction while we were staying there. There was no real lobby and no room service. Location is great.
Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Apr 2024
Rebecca, it's regrettable to hear your stay was affected due to the ongoing upgrades. We understand the experience wasn't as seamless as it could be. Rest assured, these improvements aim to provide a more compelling stay in future. It's comforting to know the location was beneficial for your needs. We hope to reintroduce you to a fully-transformed environment in the future.

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved u need a key to go upstairs
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Elmer, thank you for your positive feedback! At Crowne Plaza Seattle Downtown, your security is our top priority and we're glad to hear that you appreciated our security measures. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Brian John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The friendliness of the workers was wonderful and were very helpful giving recommendations for things to do. The only thing that was not ideal was the sidewalk being under construction but I don’t believe that has anything to do with the hotel.
Stayed 4 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Brian, it's terrific to hear you enjoyed your stay at Crowne Plaza Seattle Downtown. Our team members' exceptional friendliness is always a highlight and they're thrilled you appreciated their recommendations. As for the construction, we understand this may have been a bit inconvenient and appreciate your understanding. We look forward to your next visit.

8/10 Good

Michael Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Michael, thank you for leaving a rating for Crowne Plaza Seattle Downtown after your recent stay. Your positive rating is greatly appreciated and helps us uphold high standards for all guests. We hope to welcome you back in the near future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Jennifer, thank you for the top rating of Crowne Plaza Seattle Downtown. We are thrilled to learn that your stay exceeded expectations and hope to welcome you back in the near future for another stellar experience. Safe travels!

10/10 Excellent

Carlos Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Carlos Julian, thank you for taking the time to rate your stay at Crowne Plaza Seattle Downtown. We're thrilled that you seem satisfied with your experience and we look forward to welcoming you back soon.

10/10 Excellent

Jovoni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the excellent rating, Jovoni!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Seattle Downtown! We look forward to hosting you again soon.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Maria, thank you for your rating of Crowne Plaza Seattle Downtown. We're glad you had a positive experience with us. We hope the next time you're in Seattle, we have the opportunity to provide an even better experience. Safe travels, until then.

6/10 Okay

Araceli

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Araceli, it seems you had a moderate experience at our hotel. We're always endeavoring to improve, so if there's any specific feedback you'd like to share about your stay at Crowne Plaza Seattle Downtown, we would greatly appreciate it. Your insights can help us provide a better service in the future. Thank you.

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn’t like is that they had a lot of construction going on in the building and around the building but in a city there isn’t much you can do about that. Great friendly and helpful staff
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Heather, it's great to hear that our team members left a positive impression. We understand the construction, both in and around the property, might have affected your stay. Please remember, this is temporary as we strive to enhance our guest experience. Thank you for choosing Crowne Plaza Seattle Downtown and we hope to host you again soon.

10/10 Excellent

Siri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, very clean, hot showers. Very safe. Staff extremely helpful. Good food in restaurant. Only complaint is the TV program they use, difficult to navigate through to see what shows are on.
Stayed 6 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Siri, thank you for your wonderful feedback about Crowne Plaza Seattle Downtown. We're delighted to hear about your experience with our clean, ample rooms, hot showers, and dedicated team members. Furthermore, we're pleased you enjoyed the quality of food at our restaurant. In regards to the TV program, we appreciate your input and have taken note of your feedback to improve the overall guest experience. We hope to see you again soon.

10/10 Excellent

Panupong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Panupong, we're thrilled to hear that your experience at Crowne Plaza Seattle Downtown was fantastic. We hope to see you soon on your next visit. Your satisfaction is our top priority.

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service
This property is undergoing a large renovation. I’m sure when it’s done it will be much better. If I would have known that, I would have chosen a different option
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Ali, thank you for sharing your thoughts. We're in the process of enhancing our features to improve the overall experiences for our guests, like you. We understand your sentiment about choosing the hotel unknowingly amidst renovations. Going forward, we will endeavour to communicate any such developments more effectively. We appreciate your patience and look forward to providing you with a more seamless stay at the Crowne Plaza Seattle Downtown in the future.

10/10 Excellent

Jacob

Liked: Staff & service, amenities, property conditions & facilities
Very friendly, convenient valet and fast check in
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Jacob, thank you so much for your positive feedback. We're thrilled to know that you found our team members at Crowne Plaza Seattle Downtown to be very friendly and our check-in process quick. It's also great to hear that our valet service added to the convenience of your stay. We are eagerly anticipating your next visit.

8/10 Good

Beth Ann, San Diego

Travelled with family
Liked: Staff & service
We ran out of hot water in the shower.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Beth Ann, thank you for your feedback. While we're disappointed to hear about the unforeseen issue with the hot water during your stay, we appreciate you bringing it to our attention. We strive to ensure all of our guests have a comfortable and convenient experience at Crowne Plaza Seattle Downtown. Please rest assured that we are looking into this matter. We hope your future visits will be nothing short of exceptional.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for the fantastic rating, Kevin!We strive to make all of our guests feel welcome and relaxed during their time at Crowne Plaza Seattle Downtown! We can't wait to see you again soon.

6/10 Okay

Edward

Business traveller
Liked: Cleanliness
The room air conditioner was too loud.
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Edward, thank you for taking the time to share your feedback. It's unfortunate to hear that you encountered an issue with the noise level of the air conditioning unit in your room. Your comfort is our priority, and we're committed to resolving such matters swiftly. Should you choose to stay with us again, we recommend contacting our team members at any time, as they're on hand to assist promptly.

10/10 Excellent

Corey

Travelled with partner
Great spot great location
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Corey, it's wonderful to learn you enjoyed your stay at Crowne Plaza Seattle Downtown. Thank you for recognizing our advantageous location. We eagerly anticipate your return!

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk stuff.
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Mohamed, thank you for sharing your positive experience at Crowne Plaza Seattle Downtown. We're pleased to hear that our team at the front desk left such a wonderful impression. Be sure to visit us again the next time you're in Seattle.

10/10 Excellent

Coin

Liked: Amenities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Coin, thanks for leaving such a straightforward review. We're thrilled to know your experience at Crowne Plaza Seattle Downtown was positive. We'd be delighted to host you again on your next visit.

8/10 Good

Oliver, St. Albert

Travelled with group
Liked: Cleanliness, staff & service
They are renovating during our stay. Our room is 857 by the elevator and you can hear people so loud at 6am talking and singing and laughing. The wals were too thin!
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Oliver, thank you for your valuable review following your stay with us. While it's unfortunate the ongoing renovations and sounds from the surrounding rooms troubled your experience, we appreciate your patience in these unique circumstances. Measures are in place to minimize the disturbance and our team members are dedicated to making each guest's stay as comfortable as possible. We hope to have another opportunity to provide you with a fantastic stay at Crowne Plaza Seattle Downtown in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Lisa, the Crowne Plaza Seattle Downtown team is thrilled to hear your stay was great! We strive to offer a compelling experience and your review indicates success. We hope to have the opportunity to serve you again on future visits to Seattle.

10/10 Excellent

MARITES

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station , and waterfront
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Marites, it's wonderful to read that you appreciated Crowne Plaza Seattle Downtown's convenient location near the train station and waterfront. We hope your stay was enjoyable and we look forward to welcoming you again in the future.

2/10 Terrible

Teresa M

Travelled with family
Disliked: Property conditions & facilities
Our room was not clean., the bathroom in particular. The front desk people customer service was lacking. We had to wait 2 hours to get our room. As we’re sitting there forever a man walked up and was immediately given a room so we went up to the front desk asking why that just happened and after confronting them regarding our room we were then given one. We will never stay there again.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Teresa, we regret to read about your recent experience at a hotel. We understand the importance of cleanliness and timely service and apologize that your expectations were not met in this instance. We strive for transparency and fairness with guests during the check-in process, and we regret the confusion that occurred. As we continually aim to improve, we will certainly address your feedback with our team. We hope we have the opportunity to change your perspective in the future.

10/10 Excellent

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Randolph, it's delightful to hear you had a favorable stay at the Crowne Plaza Seattle Downtown. We appreciate your succinct yet positive comment and hope to serve you again in the future!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean, our room was spacious, they had everything we needed. Anything we asked for they were gracious to attend to, and a great view. The area is less than stellar, there are no convenience stores, pharmacies, etc anywhere near this place which is the one downside.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Michael, thank you for your outstanding review about your stay at Crowne Plaza Seattle Downtown. Thrilled to know you appreciated our cleanliness, spacious rooms, and accommodating team. Your kind words mean a lot to us.In regards to the surrounding area, we acknowledge, it might not be as convenient for some guests. Going forward, our concierge team is at your disposal to assist you in finding local resources the next time you stay with us. Thank you once again for your feedback, we're looking forward to your next visit.

8/10 Good

CRIZELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good if you’re here to relax. But things like restaurant and sightseeing are far.
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Crizelle, we're pleased you appreciated the tranquil environment of Crowne Plaza Seattle Downtown. We understand the value of convenient access to amenities and tourist attractions and strive to ensure that our location meets varying preferences across guests. We appreciate your feedback and are excited to welcome you back for another enjoyable stay.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Staff friendly. With all the construction inside and outside there was a lot going on and a bit confusing. Parking was expensive rates could be lowered some for guess staying at the property
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Andrea, we appreciate you acknowledging the friendliness of our team members. We understand that the ongoing developments might have caused a bit of an inconvenience. As for the parking, we strive to maintain competitive rates. Your feedback has been taken into account. We hope the next time you stay with us, it will be a more seamless experience.

6/10 Okay

Elmira Safarzadegan

Travelled with family
Liked: Amenities
It was under construction, hotel charged $63 per night for parking.
Stayed 5 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Elmira, thank you for your feedback. We understand that ongoing improvements may have impacted your stay and we apologize for any inconvenience. Regarding the parking rates, these are in line with the usual costs for the area, but we appreciate your perspective. We hope you'll consider giving us another chance in the future once our improvements are complete.

8/10 Good

Xin

Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Xin, thank you for rating your stay at Crowne Plaza Seattle Downtown. We're glad your experience was positive and we hope we can serve you again in the near future.