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It was so close to food and other shopping it was great. We literally pulled out of the parking lot and everything was on that road.
Sandra
Stayed 3 nights in Apr 2024
6/10 Okay
omer
Travelled with family
1 May 2024
Disliked: Cleanliness, staff & service
Very very disappointed... The hotel was good. The room condition was good BUT the carpet and bathroom were not at all clean. There were crumbs on the carpet which means that it was not vacuumed. The sink in the bathroom was not clean. I wiped it with a disinfectant wipe before using it. The chair in the room was broken! And the worse thing is that the next morning when I told the staff about all this... NO ACTION WAS TAKEN. I came back to the room in the evening and everything was the same! I went to the front desk and asked again about the broken chair and about the carpet and she said "oh I'm sorry for that but nothing can be done now but I will let the management know".
The only good thing about the property was the breakfast.. Good options and food tasted great.
I'm extremely displeased with the front desk staff. They were not helpful at all. Poor service from them.
I was there only to sleep and shower. Visited family until 11:00 or 12:00 p.m. Up the next morning, shower and then drive home. Very convenient location for me. I don't travel much, but I found the accommodations perfect for my purposes and at a fair price. I'll stay there again.
The indoor pool water is cold, the Jacuzzi is nice, I thought check in was noon... It was 2pm..
I had to wait a couple hours. Buffet is nice, rooms very nice.
Front desk staff decided to give my room away even thou I had a card on file and selected to pay pay for my stay upon arrival at the property via Expedia. Apparently they don’t abide by Expedia rules. The hotel was completely sold out and they told me I can stay in there motel property in the back of building. Motel was a complete disaster and disgusting. Stay away from this property. They are unprofessional and will give your room away at any given moment without calling or emailing you.
Did not realize "Accessable" ment physically challenged. The room described as Accessable was connected to an adjacent room through double lockable doors that might have been curtains for all the normal level of speech that could be heard coming from the other room.
Visiting for u of i parents weekend. This was a little further than most hotels, but not much. It was clean, the bed was comfortable and it was MUCH cheaper than hotels that were one mile closer. Very worth it to drive or Uber the extra mile.
This property was nicer than I expected for a Best Western. The breakfast was good, not great. There also were not enough tables to sit & eat breakfast. The room was clean and relatively modern. I would stay here again.
allison
Stayed 3 nights in Oct 2023
8/10 Good
Susan
23 Oct 2023
Liked: Cleanliness, staff & service
Its ok
On the plus side, the location is great, the room is clean and the staff is pleasant. However, the room is noisy due to proximity to the train tracks, the breakfast is bad and they are stingy with the towels. They dont clean your room for long stays
The first room we were given smelled like pets had been in it. We requested a different room and they were very friendly about giving us another room. The second room was very nice.