The hotel has so much potential, but is falling so short. It’s so sad! Staff were unresponsive and bored and food was subpar. When we told them it was too spicy, they got irritated, even though we asked for 0 spice. Rooms were clean with a a nice view, but so hot and the bathroom smelled like #2. There is no light in the shower. They only give you one key which activates your electricity, so no cool room to come back to for you! LOTS of stairs, I would not recommend this hotel for anyone with any kind of disability. They offer towels and beach mats, but they smelled fishy and the snorkeling equipment was all broken. Would I come back to Koh Lipe? Yes! Stay here? No, sorry! We did really appreciate the soft and clean beach and their participation in Trash Hero project. That definitely sets them apart from the rest of the island.