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Reviews of Frame Hotel Sapporo

3 out of 5
Frame Hotel Sapporo
7-8-1 Minami 5jo Nishi, Chuo-ku, Sapporo, Hokkaido

Reviews

8.2

Very good

Rating 10 - Excellent. 99 out of 297 reviews" "
Rating 8 - Good. 136 out of 297 reviews" "
Rating 6 - Okay. 51 out of 297 reviews" "
Rating 4 - Poor. 10 out of 297 reviews" "
Rating 2 - Terrible. 1 out of 297 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hoai My

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about this hotel. Make sure you get the breakfast. All wonderful. Quiet. Excellent customer service.
Stayed 3 nights in Feb 2022
Response from Hira on 28 Feb 2022
Thank you very much. We feel more confident thanks to your review. And we hope you enjoyed staying with us. If you have a chance to visit Sapporo, please stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Hira on 1 Jan 2020
この度はフレイムホテル札幌にご宿泊頂き誠にありがとうございます。 また、高評価を頂き従業員一同、これからの励みになります。重ねてお礼申し上げます。 これからもお客様にお寛ぎ頂けるよう従業員一同努力して参ります。 またご機会がございましたらご宿泊頂ければ幸いでございます。 お客様のお越しを従業員一同お待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
good location
Just the room a bit small. location was perfect.
Stayed 3 nights in Nov 2019
Response from Hira on 4 Dec 2019
Thank you for selecting us out of the many possible places here. We would like to thank you for your reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments.

8/10 Good

LIAN HUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Good priced motel for a short stay
Very clean room, though the double bed is more like a super singles bed. Toilet very clean. Very limited car park spaces. Room very small for a couple. Very good location for the room price. Easy access and walking distance to major sites like Odori park, shopping area, Sapporo tower, etc. Breakfast was good, complete with a choice of western or Japanese option. And also a selection of other items on offer. You have to pick a time so that you’ll be served timely and the place will not be crowded - this is a good idea. The breakfast area is well spaced and nice.
Stayed 1 night in Jul 2019
Response from Frame Hotel Sapporo on 8 Aug 2019
Thank you for your reservation and selecting us out of the many possible places here. We would also like to thank you for your quick follow-up and kind comments. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We eagerly anticipate your next visit and look forward to serving you again. The next time you could try other room type of our hotel. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Hira on 19 Jun 2019
この度はフレイムホテル札幌にご宿泊頂き誠にありがとうございます。 また、高評価を頂き重ねてお礼申し上げます。 これからもお客様にお寛ぎ頂けるよう従業員一同努力して参ります。 またご機会がございましたらご宿泊頂ければ幸いでございます。 お客様のお越しを従業員一同お待ちしております。

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and there is free enter big bath area.
Stayed 3 nights in Mar 2019
Response from Hira on 28 Mar 2019
Thank you for staying at FRAME HOTEL SAPPORO. Thank you for the good rating. We look forward to your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
Stayed 10 nights in Jan 2019
Response from Hira on 31 Jan 2019
Hello Thank you for staying at frame hotel Sapporo. When I come to Sapporo for a trip, I wait again. FRAME HOTEL SAPPORO

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from Hira on 16 Dec 2018
この度はフレイムホテル札幌にご宿泊頂き誠にありがとうございます。 また、ご機会があれば是非、ご宿泊くださいませ。 従業員一同お待ちしております。

10/10 Excellent

KUEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended to my friends
Good local, clean and comfort
Stayed 2 nights in Oct 2018
Response from Hira on 16 Oct 2018
Hello Thank you for staying at FRAME HOTEL SAPPORO. Thank you for nice comment and the good rating. We hope to see you again. FRAME HOTEL SAPPORO

10/10 Excellent

S, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel with a modern public bath. It is empty most of the time and you can enjoy soaking while watching the tv. Room rates were on the high side during our stay, probably it was due to the school holiday season. Staff are friendly and very attentive. Location is great too. Slightly away from the susukino crowd but it's only 5 min walk to the train station and 2 min to the tram stop. Overall, it was a great stay and will definitely come back again.
Stayed 3 nights in Aug 2018
Response from Hira on 8 Sept 2018
Hello Thank you for staying at frame hotel Sapporo. Thank you for comment and the good rating. We hope to see you again. FRAME HOTEL SAPPORO

6/10 Okay

Trina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location but bad customer service from 1 staf
We had the worst service received from one of the hotel staff who refused to reveal her name when we said we are going to complain her. They speak limited English but that particular staff was very rude when we drive into the parking lot (our lot was taken by other guest hence we took another lot). She was raising her voice and scolding us for parking in another lot and Did not park in our designated lot(which was already taken by others). Check out time was 10am and was not communicated to us on first day during check-in and on the last day of check out, we checked the website and it states 11am. At 10am, the same staff called and asked us to check out NOW and HURRY UP raising her voice. This is the worst customer service we had experienced. Otherwise location is good for the price you paid. The common bath is not hot spring nor onset, just normal hot tap water. Really bad and rude for the particular staff otherwise the rest are OK.
Stayed 3 nights in Jul 2018
Response from Hira on 12 Jul 2018
Thank you for your staying with us we apologize for our rudeness, and we are sorry to spoil your precious trip. Our hotel check₋out is at 10 o‘clock. However the special guests who registered on our hotel website can check-out on 11 o‘clock. With regards to our parking space, we should take you another space quickly and politely. We would be pleased if you could use our hotel if you have the opportunity.

10/10 Excellent

Aaron, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Susukino
Walking to Susukino takes about 7-10mins at a leisurely pace. Wifi connection was excellent (able to stream of Youtube videos at 1080p). Hotel staff were very courteous. Room was functional. Only downside is only 1 small pillow provided in the room. Would definitely stay in this hotel again!
Stayed 2 nights in May 2018
Response from Hira on 22 May 2018
Hello Thank you for staying at frame hotel Sapporo. Thank you for comment and the good rating. We hope to see you again. FRAME HOTEL SAPPORO

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hira on 14 Apr 2018
この度はフレイムホテル札幌にご宿泊頂き誠にありがとうございます。 また、ご機会があれば是非、ご宿泊くださいませ。 従業員一同お待ちしております。

10/10 Excellent

Chun man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel, no complaints
Nice budget hotel, very clean and within 5 walk from the nearest station, close to the street level and under ground shopping area.
Stayed 1 night in Feb 2018
Response from Hira on 15 Feb 2018
Hello Thank you for staying at frame hotel Sapporo. When I come to Sapporo for a trip, I wait again. FRAME HOTEL SAPPORO

8/10 Good

Hermes, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
small but clean
quite small but very clean and cheap. it’s location also convenient!
Stayed 1 night in Dec 2017
Response from FRAME HOTEL SAPPORO on 18 Jan 2018
Thank you for visiting our hotel.

10/10 Excellent

Dale, Sapporo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and clean hotel
This is a cheap and clean hotel with a good area for relaxation (free massage chairs) and individual air conditioners. Unfortunately, there is no view as the window needs to stay closed.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean affordable hotel close enough to city
It's close enough to Susukino area where all the food and night life are. Rooms are roomy for Japan standard and well maintained. The staffs are friendly and speak good English. My only complain is the internet speed, which is such a disappointment. Japan has one of the highest internet speed in the world but the hotel wifi can't even load webpage correctly. Rated 3 instead of 4 because of this.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Frame Hotel Sapporo
This trip was to see the Snow / Ice festival. The hotel is close to the tram stop and about ten minutes walk from the drop off / pick point for the airport bus stop and the subway which is two stops down from Sapporo main train station. The hotel is in a safe location close to shops and the staff were very helpful and polite. Complimentary breakfast was included that consisted of Japanese buffet and the choice of a omelette or fired eggs, Japanese bread toasted is delicious. I've seen reviews detailing that you have to lug cases up one floor where reception is, but they in fact have an elevator that goes to the ground/1st level.

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
Very Budget.
This was the only Hotel I could find to stay in, on the final night of the 2017 Sapporo Snow Festival and as we wanted to be there for it, we decided to take the booking. Unfortunately you couldn't turn around in the room. While the Hotel is in a good position for the festival and Susukino Entertainment and Shopping Precinct is is very very Budget. This one night stay was more costly than other budget Hotels in the area, but alas....fortunately it was only for one night.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little winter retreat..
I found the Frame hotel in Sapporo to be the perfect place to relax after a long days snowboarding.. The single room I booked had everything you could ask for, comfortable bed, deep bath/shower (oh so good to run a long hot bath) ample supplies of body wash/shampoo/conditioner.. Friendly staff who put up with my almost complete lack of Japanese, I was able to get by pretty well (lots of giggles, smiles and nods) There are many free rental-able items, such as the kettle I grabbed for my caffeine fixes, though others such as an iron, or hair straightener etc. There is also a communal onsen style bath which I didn't try, but I'm sure it's really nice.. :) Drinks vending machine on each level for your Coke or flavoured water fixes, and a 7-11 convenience store literally across the street if you feel like a midnight snack.. The hotel itself is also very close to many restaurants and the station is easily within walking distance.. The only thing I would suggest if you're staying here during Sapporo's chilly winters would be a pair of either snow spikes (rubberised ice cleats that pull over your shoes) or show shoes themselves, as the streets get a tad icey and VERY slippery.. All in all, a great place to check out.. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good value friendly staff
Overall happy with hotel. 6 of us stayed there in 3 semi- double rooms for 2 nights. Was concerned initially about the size of bed but it was OK especially for short stay.Staff were helpful and friendly.

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Very little English spoken by the staff and the most confusing door locks ever, but clean, nice enough rooms and hotel is pretty close to both JR station and Susukino district.

6/10 Okay

Francis

Budget hotel for resting and shower
Breakfast is a little above average, the room size is average Japanese size at lease the staff can speak a little English.
Response from General Manager on 30 Oct 2016
Thank you very much for your comment. How was the breakfast? Please come to Japan to hang out again if you get the chance too. FRAME HOTEL SAPPORO

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and helpful. Location is not the best, a bit far away from metro but with this cheap price, I would say Frame Hotel is an awesome choice!

10/10 Excellent

Wan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place at a good price
I stayed 5 nights at this hotel and thought it was great for the amount I paid. Will stay there again when I next visit Sapporo. Convenient location and friendly staff. Safe neighbourhood.
Response from General Manager on 27 Sept 2016
Hello Thank you for staying at frame hotel Sapporo. Thank you for wonderful comment. When I come to Sapporo for a trip, I wait again. FRAME HOTEL SAPPORO

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Seng Hui, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and value for money
Tucked away from the bustling Susukino and 10 mins walk from the Susukino train station (exit 4). Located conveniently with 7-11 across the road and Lawson convenient shop behind the hotel. Hotel amenities are sufficiently prepared and has a communal bath for man and woman with time schedules. There's also a spacious common area equipped with massage chairs and a row of comics for your resting pleasure. Double bed room is spacious for both of us and better if you have big luggages while semi double room is just good if you are travelling light. We stayed for 4 nights, and changed rooms due to the fully booked rooms during our booking. Overall it was a pleasant stay! Staffs speaks basic english and wifi is superb.

10/10 Excellent

Evan, Canterbury New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in central Sapporo
Having just spent 4 nights at the Frame Hotel I would highly recommend this hotel. Friendly helpful staff, great location. We had a twin room with 2 huge single beds and had plenty of space and was spotlessly clean. Great public bath with spacious lounge area to relax. Excellent breakfast at a very reasonable rate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, nice hotel
The hotel was really good value for money. The room was clean and pleasant, staff were friendly, internet worked well (which is a key factor for me when choosing hotels) and the hotel was within easy walking distance from public transport routes. For the price I paid I was expecting an average budget hotel but this hotel was a lot better than my expectation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Reasonable price with comfortable bedroom. Staff are nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Comfortable bed and room albeit the small room size. Modern looking hotel. Good location next to car rental, subway and tram. Friendly and helpful staff. The only problem i have with is the hotel drying machine which took me 4 hrs to dry the clothes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Decent hotel, Nice Staff
Location is wonderful, the hotel has decent sized rooms and a nice onsen. It could do with a little sprucing up, but overall a very pleasant stay.

6/10 Okay

Jun

Disliked: Property conditions & facilities, room comfort
So, So.

8/10 Good

Richard, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. A comfortable stay.

8/10 Good

Raymond Wu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ninoamigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice budget hotel
They have an incredibly friendly staff, but they don't speak English very well. Decent location in Susukino. It is off of the main streets but still very close. About a 5-8 minute walk to the Susukino subway station. Small rooms compared to western hotels, but reasonable for a Japanese budget hotel. Just don't bring too much luggage or you might have difficulty finding enough space. On-site coin laundry is a huge plus. This hotel also has free Wi-Fi which is actually difficult to find in Japan. Overall, it was a good experience.

8/10 Good

Morchella, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
The staff, in general, and one woman, in particular, where extremely helpful while I was in Sapporo for the Snow Festival. She went well beyond what could be expected in helping me find my way around the city and the festival and in finding a new suitcase. She even came out to the cab to say goodbye to me. She had a lot to do with making my stay in Sapporo memorable.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel, near beer gardens and transit
Delightful hotel. Unusually large room by Japanese standards. Lots of electrical outlets (handy for charging devices). Very friendly and accommodating staff. Laundry on premises. Right next to streetcar line, and three blocks from subway station (which is in major commercial district with lots of shopping and restaurants). No curfew.

10/10 Excellent

Yumenosuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Tomoyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
普通
交通便利，價格也算合理，早餐也不錯；但是就停車部分不通人情，入住當天提早兩小時抵達不能check in可以理解，但還多收兩小時的停車費，重點是停車場是飯店自己的，並不是外面特約停車場，除了房客也不會有其他外人停車，既然要像特約停車場算的這麼精，下次來札幌不會優先考慮這間飯店了。
Stayed 1 night in Oct 2023
Response from Hira on 6 Nov 2023
この度はフレイムホテル札幌にご宿泊頂き誠にありがとうございます。これからもお客様にお寛ぎ頂けるよう従業員一同努力して参ります。 またご機会がございましたらご宿泊頂ければ幸いでございます。

6/10 Okay

YAOJEN

Stayed 1 night in Oct 2023
Response from Hira on 6 Nov 2023
この度はフレイムホテル札幌にご宿泊頂き誠にありがとうございます。これからもお客様にお寛ぎ頂けるよう従業員一同努力して参ります。 またご機会がございましたらご宿泊頂ければ幸いでございます。

8/10 Good

KUNIO

Stayed 1 night in Jul 2023
Response from Hira on 26 Sept 2023
この度はフレイムホテル札幌にご宿泊頂きまして、誠にありがとうございました。 これからも皆様にお選び頂けるホテルを目指し、従業員一丸となって一層の努力を重ねて参ります。KUNIO様 ご来札の機会がございましたら、ぜひまた当ホテルをご利用下さいませ。 次回のご来館を心よりお待ちしております。

4/10 Poor

GO

Stayed 2 nights in Jun 2023
Response from Hira on 19 Jul 2023
この度はフレイムホテル札幌にご宿泊頂き誠にありがとうございます。これからもお客様にお寛ぎ頂けるよう従業員一同努力して参ります。 またご機会がございましたらご宿泊頂ければ幸いでございます。

6/10 Okay

Junko

Travelled with group
入浴の時間が限られているのが少し残念
Stayed 2 nights in Mar 2023
Response from Hira on 3 Apr 2023
この度はフレイムホテル札幌にご宿泊頂き誠にありがとうございます。 大浴場の時間帯に関しては１つの浴場を入れ替え制のため、お客様に御不便をお掛けしております。これからもお客様にお寛ぎ頂けるよう従業員一同努力して参ります。 Junko 様の来札のご機会がございましたらご宿泊頂ければ幸いでございます。Junko 様のお越しを従業員一同お待ちしております。