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Reviews of Wyndham Sanya Bay

3.5 out of 5
Wyndham Sanya Bay
93 Xincheng Road, Sanya

Reviews

8.4

Very good

Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The couch was stained
Stayed 2 nights in Jun 2017

8/10 Good

Lennart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but area not so exciting
Nothing to Composites about. Good standard hotel and a very nice pool area. The Neighbour is that exciting, but there are a few restaurants at walking distance. Beach is a few minutes away, not very crowded. It's very long and offers nice walk or jogging. The beach lack restaurants and has no nice boardwalk in the evening.

10/10 Excellent

Wendy, Calgary, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel
The Wyndham Sanya Bay is a new hotel and it is impressive the moment you enter the property. The Lobby has lots of glass and marble. Staff were wonderful. Many did not speak much English, but each time I spoke to one they told me if they couldn't speak English and immediately found someone who could. We absolutely loved our room. It was modern, with a lovely glass shower and all the amenities we could possibly need. There was a beautiful bathtub on the balcony with an ocean view. There was a stand for a towel, wet swimsuit, or just to hold a towel to prevent anyone seeing you in the tub. At night the grounds were lit with fairy lights in pretty colours. It was an amazing view. The pool was the largest I have seen in a long time with a full children's playground in one area of it, and a deeper area where we could swim lengths. There was also a swim up bar, and some of the loungers with umbrellas were in an inch of water which was great on a hot day. The restaurants were very good. The evening buffet was a BBQ and hot pot which we did not understand. We were assigned a wonderful waiter who spoke excellent English who helped is through the hot pot experience and made suggestions. The beach is close by, about a block but we loved the hotel so much we spent most of our time in the hotel. The airport is a 15 minute shuttle ride, and we were not charged for the shuttle. We sincerely wished we had planned to spend more time there.
Response from marcom manager on 14 Mar 2017
Thank you for taking the time to tell us about your experience I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanya Bay hotel...
Great hotel in a great location. Great hotel in a great location. Great hotel in a great location.
Response from marcom manager on 14 Mar 2017
Thank you for taking the time to tell us about your experience I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
近機場的好選擇！
酒店設施和房間新，有提供免費巴士接送到三亞灣，員工服務態度亦不錯
Stayed 2 nights in Aug 2018