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Reviews of Relais San Maurizio

5 out of 5
Relais San Maurizio
Località San Maurizio, 39, Santo Stefano Belbo, CN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 96 reviews" "
Rating 8 - Good. 22 out of 96 reviews" "
Rating 6 - Okay. 5 out of 96 reviews" "
Rating 4 - Poor. 1 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

NATHAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous! We had the best time!!
Stayed 2 nights in Apr 2024

8/10 Good

ANA PAULA

Stayed 2 nights in Jul 2022

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful former monastery . Fabulous staff. Perfect place.
Stayed 1 night in Jun 2022

8/10 Good

hubert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as last time but at twice the price
400 year-old monastery surrounded by steep sided vineyards and breathtaking views. The hotel has a great spa and two restaurants one of which has a Michelin star. the food was very good and the wine list extensive.we very much enjoyed our stay. Just a couple of grumbles. I stayed at this hotel on November 2019 and the accommodation prices have DOUBLED since! Clearly trying to make up for the losses during lockdown. Be prepared to pay high prices for a very small room with no tub.
Stayed 2 nights in Nov 2021

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Little customer focus
Didn’t feel welcome, no smiles, and overall not worth the price. More 3.5 star than 5
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great property with very friendly staff , everything was very clean , working and overall relaxing . The food was excellent in the hotel dining
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was fantastic, the suite was large, minders and clean. The food at the bistro was incredible, if given the option I'd recommend eating there as opposed to its fancier Guido option. The pool area was disappointing but the Spa made up for it (try the salt
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Great food. Nice spa nice staff!!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the relais for three nights over a long weekend of wine exploration in the region. The grounds are absolutely stunning with the landscape gardens and the park, and the views over the surrounding hills are breathtaking. The facilities are amazing: fantastic spa with outdoors relaxation areas and the salt cave, outdoor heated swimming pool, generally everything is very pretty and well kept. However the big let down is the service which is not 5 stars by any stretch, except at the Guido restaurant where the staff were great. Upon arrival reception wasn’t particularly welcoming or helpful, but the worst is the staff at the bistro / breakfast who seemed stretch, not particularly helpful and relatively dismissive. The coordination between staff is also poor as we were offered a table at the restaurant in the morning to find out at the reception that the restaurant was fully booked for days. After some complaints a table was found, however when we got there in the evening they didn’t know about our reservation which was quite embarrassing. The pool area was beautiful but you had to remove towels from loungers from previous occupiers before settling down. At this price level you’d expect someone to constantly make sure areas are cleaned when people leave. Staff should help you and be nice and welcoming whereas it felt like we were disturbing them (except the spa!). Overall, we might come back because of the beauty of the place but hoping staff quality increased!
Stayed 3 nights in Jun 2019

8/10 Good

Gus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Steph, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly. Great place to stay for fresh truffle hunting.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Fantastic place to stay for a relaxing break. Beautiful hotel with the most amazing spa, delightful room and gorgeous gardens.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
While this is a fairly nice property, it isn't close to very much, and the service is just "OK". We had a number of specific issues that made the stay less enjoyable than it should have been: 1) We booked 2 suites - but when we got there they only had one for us. It turns out that they thought we didn't really want 2 suites, and decided to cancel one of them without sending a notice through Orbitz. They offered a room our 2nd night, but we had already unpacked and it didn't make sense to move at that point. 2) We had to wait nearly an hour for our bags to be brought to our room after we checked in. 3) My family went to the spa to use the "salt caves" - really just a room with 2 salt water pools. The staff was disorganized. We were told it would be a 5 min wait, but after more than 10 min - watching them let many other people in (even though the people arrived after our family), we reminded the staff that we were waiting and they then said it would be TWENTY more minutes... when we reminded them that they had said "5 minutes"... their response was "it is 5 Italian minutes!"?? 4) Dinner was mediocre and the wait staff inattentive but pretty view Overall, it is probably a 3 1/2 to 4 star experience. I should be giving them lower ratings since they only honored one of my 2 reservations, but I assume they don't do that to most people. Just be aware that the service at this hotel is just "OK" - there are parts that are nice, and other areas where they clearly fall short.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but maybe not worth the money
This is a very nice facility. Very attractive pool. Staff extremely attentive. The rooms are quite small for the price. The spa seems a big part of the experience. I came for the restaurant, Guido, which is slipping a bit.
Stayed 1 night in Jun 2018

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Luxurious rooms, great facilities. Excellent Michelin star restaurant with vast wine list selection. Relaxing and welcoming. Good location for visiting Piemonte wine areas
Stayed 1 night in Jun 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

James, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
By far the best hotel we have visited. The staff, grounds and food were outstanding. Beautiful views throughout and wonderful spa facilities!
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to return!
Lovley hotel with amazing views and great local wine, I would really recommend their sparkling white wine. Hotel offers you plenty activities such as truffle hunting, vespa or bike rides. I tried a massage and was just ok, but still wellness area is great including saltwater pools.
Stayed 1 night in May 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Bliss in Medieval Charm
Incredible modern comforts set with medieval charm. The accomodations proved spacious, comfortable and well thought out. The staff could not have been more accomodating helping plan and arrange numerous excursions. Dreamlike spa with a lovely use of local grapes and herbs in the treatments. Loved the bar (Igor, the barman is a wealth of local vineyard knowledge). Highly recommend.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, excellent hotel.
The location was amazing and the staff were excellent. Disappointed in the Truffle Bistrot, though; service was great but food was average. Breakfast was very good.
Stayed 1 night in Feb 2018

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Luxurious
I loved the property and the staff. The only thing negative is the grape pressing activity. There was very little activity surrounding it and the price is not worth it.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, stunning be i.e. And great food but: - Understaffed - there was a single person trying to handle our bill, serve our breakfast and take our luggage to the car when we left early in the morning. - Undertrained. Ina cold night a request for a blanket was accepted and then forgotten. A request to buy items from their truffle bistro was not met by the first staff member saying "we are out of this item". A different staff member fetched it twenty minutes later because she actually looked.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mateja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Ok ma non TOP come un 5 stelle
La location è unica nel suo genere, panorama mozzafiato e buon cibo. Dettagli non curati negli spazi comuni all'interno della struttura, personale al bar molto gentile ma non all'altezza di un 5 stelle, così come al bistrot. Altra storia invece per il ristorante da Guido. Materasso scomodissimo. Colazione buona ma non eccellente, termina alle 10:30, 10:35 già sgomberano tutto spazzatura inclusa. Suggeriamo di allungare l'orario visto che gli ospiti scelgono il san maurizio principalmente per il relax e per vivere la struttura stessa.
Stayed 2 nights in Dec 2023

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel maravilhoso, funcionários atenciosos e uma região espetacular.

8/10 Good

giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Storica e bella struttura seicentesca. Immersa nelle langhe. Particolare la spa con vasca di sale delmar morto.
Stayed 2 nights in Dec 2022
Response from Lorenzo on 10 Dec 2022
Gentile Sig. Giovanni,la ringraziamo per la sua recensione e siamo lieti che abbia molto apprezzato il nostro antico monastero del '600 Speriamo di poterla accogliere presto e le auguro i più sinceri Auguri di Buone Feste da parte di tutto lo Staff San Maurizio.

10/10 Excellent

francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un paradiso in terra.
Un paradiso in terra. Abbimo soggiornato una notte e cenato presso il Ristorante stellato da Guido. Pura perfezione.
Stayed 1 night in Jul 2022

10/10 Excellent

Jan Willy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Paradies auf Erden
Wir haben uns dieses Hotel ausgesucht, um uns nach einer sehr intensiven Zeit etwas auszuruhen und das Piemonte mit seinen Schönheiten, seinem Essen und seinen Weinen zu geniessen. Das Hotel mit seiner Wellnessanlage und seinem Park ist das Paradies auf Erden!
Stayed 3 nights in Apr 2022

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Laurent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellissima struttura molto ben tenuta. Molto ben organizzata. Spa particolare con talassoterapia compresa nel costo. Colazione molto ben organizzata e completa. Ci si sente coccolati.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sara

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Maria

Stayed 2 nights in Oct 2021

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/10 Poor

André

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Aussicht, Service und SPA
Wunderschönes Hotel mit speziellem SPA (Salzgrotten) und unglaublich Aussicht. Auch das Personal war stets hilfreich und freundlich.
Stayed 3 nights in Aug 2021

10/10 Excellent

koen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel
Stayed 2 nights in Aug 2021

10/10 Excellent

Giuseppe A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissima esperienza al Relais San Maurizio
Il soggiorno al San Maurizio regala emozioni indimenticabili..la struttura e' molto bella,il giardino e' curatissimo...particolarmente apprezzabile e' il suo ristorante da Guido,oltre che per la cucina ,per la vista meravigliosa sulle colline che offre. Ci e' piaciuto molto anche l'angolo dell'aperitivo con gli sgabelli posizionati di fronte a un panorama incantevole Molto gradita e' stata anche la possibilita' di restare in piscina ancora qualche ora dopo il check-out
Stayed 1 night in Aug 2021

10/10 Excellent

Theis

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing location
Amazing place with an outstanding location. Can recommend any day! If you have a dog this place is great and very dog friendly! Only note is that the staff in the reception have an unpleasant attitude which is very provocative. But I’ll not let it impact my overall recommendation as I am sure management is working on improving it.
Stayed 1 night in Aug 2021

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Jean Jacques

Liked: Cleanliness, staff & service
Satisfaisant.
Stayed 1 night in Aug 2021

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021