Pestana Group Santiago hotels

"A last minute break and it could not have been spent in a better place! The hotel and staff were excellent, as were the food and amenities. "

"It is a good property and the location is really good….. have liked the gym and it is right next to Praia shopping centre. There are lot of options for different kind of cuisine. Overall an outstanding property for the business travellers. "

"Beautiful, modern, comfortable, well located"

"Very nice hotel. A few shortcomings: Much of The equipment in the gym is non-functional and the elliptical is broken and dangerous; We had a roach in our room; they do not regularly provide water —you have to ask for it; the bead only have sheets (no blankets) but there are comforters in the closets "

"The hotel has nice views, but the bathrooms need renovation. The shower is not working properly, and the hall bathroom needs renovation. The food there isn't that good, especially the steak. They don't have an iron in the room they charge you for ironing your clothes.the pool for me needs two more stairs holding."

"Nice, CV owned property with hot water and pleasant staff."

"Spotless room, helpful staff, wonderful breakfast."

"The room was clean and comfortable, and the main receptionist we met during the day was very nice. The problem happened after we returned from exploring. The bathroom flooded due to very poor connections under the sink faucet. I understand that this was likely not something that could have been immediately fixed. The water was cut off, and we used our own towels to cover the wet floor. Unfortunately, no one offered to bring us replacement towels, and the night receptionist seemed more concerned about ending their shift than helping to remedy the situation. I did ask if another room was available, but I was told the hotel was fully booked. While I understand that limitations exist, some assistance or reassurance would have been appreciated rather than confusion and dismissive reactions."

"Elevator was out of service. "