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Reviews of Hyatt Place Santiago/Vitacura

3.5 out of 5
Hyatt Place Santiago/Vitacura
Avenida Americo Vespucio Norte 1597, Vitacura, Santiago, Region Metropolitana

Reviews

9.0

Wonderful

Rating 10 - Excellent. 582 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shamil, Chicago

Stayed 2 nights in Apr 2024

10/10 Excellent

Gabriela

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Javier, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good buffet breakfast
Stayed 3 nights in Apr 2024

10/10 Excellent

Jorge, Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Great view!
Stayed 2 nights in Mar 2024

8/10 Good

Javier, Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and good location
Stayed 6 nights in Mar 2024

10/10 Excellent

Ira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. An excellent value for the price. Breakfast was very good. Room was outstanding.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel clean and comfortable with a good breakfast. Minuses were that few staff spoke any English and there were no tourist advice services
Stayed 5 nights in Mar 2024

8/10 Good

jee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice view and exellent location
Stayed 1 night in Feb 2024

10/10 Excellent

Aldo

Liked: Cleanliness, property conditions & facilities
The locations y looks new
Stayed 1 night in Feb 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities
Late arrival easy with helpful staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Amenities
Excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Mitzi, Seattle

Travelled with partner
Liked: Amenities
Loved your staff especially housekeeping Sara-she was always so helpful. We were there 7 nights and 8 days. We are telling all of our friends about your lovely hotel! Thank you!
Stayed 7 nights in Jan 2024

4/10 Poor

Silvia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel in a beautiful neighborhood. Room is clean and big. Staff was disappointed….. they dont speak English and also don’t try to…. One of the staff during breakfast when I asked for an apple told me that: we are in Chile here we speak Spanish. It didn’t seem like a Hyatt hotel. I would not stay there again.
Stayed 6 nights in Dec 2023

8/10 Good

Ananda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very good, staff are friendly and helpful. Breakfast is substandard. Choices are limited in general and if you are vegan, almost nothing decent is available. For a property of this caliber, more can be expected.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose, guaynabo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Oct 2023

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, good level of luxury without having to pay for 5 stars.
Stayed 1 night in Nov 2023

10/10 Excellent

Virginia

Stayed 5 nights in Nov 2023

10/10 Excellent

Tomas, Quito

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel Highly Recommended. Walking distance from top restaurants, parks and malls.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jake

Travelled with family
We had a fabulous room with eveythjng we needed within steps.. the staff was so courteous and helpful as well as extremely friendly as we weren’t great with the language. Highly recommend this hotel
Stayed 9 nights in Oct 2023

10/10 Excellent

Jose, guaynabo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Muy buen hotel. Gracias
Stayed 2 nights in Oct 2023

10/10 Excellent

karina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt place Santiago Chile
very comfortable place with good quality food, friendly employees and available staff.
Stayed 6 nights in Aug 2023

10/10 Excellent

JOSE, RANCHO CUCAMONGA

Liked: Cleanliness, staff & service, property conditions & facilities
very convenience and clean hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Ana, GUAYNABO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Paula Muñoz on 2 Aug 2023
Dear Ana,We appreciate your remarks and score that help us improve our service quality. For your next visit to Santiago, Chile, do not doubt in contacting usKind Regards,Paula MuñozAgent ReservationsHyatt Place Santiago/Vitacura

10/10 Excellent

Ana, GUAYNABO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
los empleados son amables y respetuosos
Stayed 7 nights in Jul 2023
Response from Paula Muñoz on 27 Jul 2023
Estimada Ana,Junto con saludar y confiando se encuentre bien, agradecemos su tiempo y su calificación de su estadía con nosotros, esto nos ayuda a mejorar y seguir trabajando en nuestra calidad de servicioPara su próxima visita a Santiago/Chile, no dude en contactarnosSaludos Cordiales,Paula MuñozReservasHyatt Place Santiago/Vitacura

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful. Good breakfast offerings. Location was good.
Stayed 4 nights in Mar 2023
Response from Paula Muñoz on 5 May 2023
Dear Mr Stilmack,We appreciate your remarks and score that help us improve our service quality. For your next visit to Santiago, Chile, do not doubt in contacting usKind Regards,Paula MuñozReservationsHyatt Place Santiago/Vitacura

10/10 Excellent

Dennis, Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King Bed and blackout curtains, nice size room, quiet .
Stayed 2 nights in Apr 2023
Response from Paula Muñoz on 3 May 2023
Dear Mr Spicer,We appreciate your remarks and score that help us improve our service quality. For your next visit to Santiago, Chile, do not doubt in contacting usKind Regards,Paula MuñozReservationsHyatt Place Santiago/Vitacura

10/10 Excellent

CAMILA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Room was very nice.
Stayed 2 nights in Mar 2023
Response from Paula Muñoz on 3 May 2023
Dear Camila,We appreciate your remarks and score that help us improve our service quality. For your next visit to Santiago, Chile, do not doubt in contacting usKind Regards,Paula MuñozReservationsHyatt Place Santiago/Vitacura

4/10 Poor

Carlos

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No tomaron en cuenta la solicutud que hice de preparar la habitación y no repararon el minibar que pedi, la maquina de hielo estaba mal tbn
Stayed 3 nights in Mar 2023

8/10 Good

Nelson

Stayed 2 nights in Jan 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Vitacura is always a wonderful experience !! Great staff guided by
Stayed 1 night in Dec 2022
Response from Paula Muñoz on 14 Dec 2022
Dear Mr Jennings,We appreciate your remarks and score that help us improve our service quality. For your next visit to Santiago, Chile, do not doubt in contacting usKind Regards,Paula MuñozReservations agentHyatt Place Santiago/Vitacura

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Santiago Vitacura is a great hotel- the room was very spacious and had amazing views of Los Andes. The staff was very friendly and responded to many of our questions providing recommendations about the area and clarifying any questions we had.The hotel is in a great area (safe and modern). We used Uber for transportation and worked well
Stayed 3 nights in Nov 2022
Response from Paula Muñoz on 25 Nov 2022
Dear Mrs Martinez,We appreciate your remarks and score that help us improve our service quality. For your next visit to Santiago, Chile, do not doubt in contacting usKind Regards,Paula MuñozReservationsHyatt Place Santiago/Vitacura

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean , and the location is great !
Stayed 5 nights in Oct 2022
Response from Paula Muñoz on 25 Oct 2022
Dear Mrs Phillips,Along with greeting, we appreciate your response and score, this help us to improve our service.If you come back to Santiago, Chile, do not hesitate to contact usKind Regards,Paula MuñozReservationsHyatt Place Santiago/Vitacura

6/10 Okay

Mariano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very well located, far from heavy noise and close to everything, even walking distance to some shopping malls. We've had some issues with air conditioning and water temperature that leaded to a room change, sadly with 2 days of delay. Also on a holiday, breakfast was too crowded and missing staff which leaded to certain failures and lack of food. But staff was always willing to help and solve hotel issues.
Stayed 3 nights in Oct 2022

10/10 Excellent

Joanne Arleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

Ned

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is clean, quiet and very friendly staff. A very good breakfast bar is included with eggs, bacon, fruits, pastries, etc. The hotel is right next door to a multi-level shopping mall with Starbucks, several restaurants (Thai food, pizza, burger/beer joint, sushi, and Peruvian sit-down restaurant). There's also a grocery store there. Everything is very clean, bright, new, and as nice as can be. The hotel is also close to downtown, great to catch Ubers or tour buses.
Stayed 4 nights in Sep 2022
Response from Paula Muñoz on 4 Oct 2022
Dear Ned,Along with greeting you, we appreciate your remarks and score that help us improve our service quality.For your next visit to Santiago, Chile, do not doubt in contacting usKind Regards,Paula MuñozReservationsHyatt Place Santiago/Vitacura

8/10 Good

francisca fernanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gret location. Hot water didn't work correctly
Stayed 10 nights in Sep 2022
Response from Paula Muñoz on 28 Sept 2022
Dear Mrs Correa,Along with greeting you, we appreciate your review and comment, this help us to innovate and work with our service, so we can offer a comfortable experience,Furthermore, we apologize for the hot water inconvenience, we will inspect the room with our maintenance department.For future reservations, please, do not hesitate to visit usKind Regards,Paula MuñozReservations

10/10 Excellent

Marc

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best yet in Santiago for the price.
A very good hotel. Best yet that I've stayed in for travelling around Santiago. Mountain View rooms are high recommended. 8th floor for me and view was excellent. Room came with corner sofa. Breakfast was decent spread. Ive stayed in some expensive hotels in Santiago, but for quality and location, I would choose this over the more expensive ones. The view from top floor is amazing. Only downside is pools are like large baths. Not big if you like your 'length swimming'. Gym was OK.
Stayed 5 nights in Jul 2022
Response from Paula Muñoz on 30 Sept 2022
Dear Mr Patch,We appreciate your remarks and score that help us improve our service quality. For your next visit to Santiago, Chile, do not doubt in contacting usKind Regards,Paula MuñozReservationsHyatt Place Santiago/Vitacura

10/10 Excellent

Beatriz

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2022

10/10 Excellent

Joel

Business traveller
Liked: Room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Liping, Southlake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, nice location, friendly staff and service. Especially rich but free breakfast and free parking
Stayed 2 nights in Jun 2022

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Their check out is a big mess ... they refund you the deposit and everything they charge o. Your card only to recharge ot all at ones. Their credit card machine was broke. So i had to pay for everything cash and still waiting for a refund.
Stayed 3 nights in Jun 2022

4/10 Poor

Alfred

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Yhe location was good and the parking was adequate.
Stayed 3 nights in May 2022

10/10 Excellent

MIRNA, oviedo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in May 2022

6/10 Okay

Andres Adrian Bobadilla

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 6 nights in Apr 2022

10/10 Excellent

vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, well located. Nice breakfast.
Stayed 4 nights in Mar 2022

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, very nice and polite. Great service.
Stayed 4 nights in Dec 2021

10/10 Excellent

Gilad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a business stay
I came in for a 6-day business trip. first day in quarantine - the staff was very helpful with room service and urgent things I needed as my luggage did not arrive. Good WiFi and breakfast. fantastic roof terrace overlooking the city and mountains. The location is good - good and safe area, with a few restarauts and a supermarket 100m from the hotel.
Stayed 6 nights in Nov 2021

10/10 Excellent

Nathan

Stayed 4 nights in Aug 2021