Santana Spa Hotels

"Loved the location, cleanliness and vibe of the hotel with fantastic pools and all staff were great. Only downside was limited parking and I was only able to get a space at the hotel on 1 of 5 days, all other days I had to search for on street parking around 500m away from the hotel. Not ideal but aware there isn’t much can be done about it due to the central location."

"This was the most spectacular resort we have stayed at. The staff was friendly, the room was spotless, the beach was stunning! We were so happy to see a variety of spots to each. We look forward to coming back again! What a wonderful vacation we had. "

"A truly beautiful resort in a picturesque location. The resort was clean, the staff were attentive, welcoming and polite. We were in awe every day walking around the beautiful property. Planning our return already... "

"Hotel is very nice! Clean and comfortable rooms, great breakfast buffet. The hotel overall is a bit dated, but still very comfortable and would stay again"

"Fantastic, beautiful hotel, restaurant, and spa, with comfortable rooms and exceptional service."

"Magnificent place. Magnificent staff magnificent breakfast. Magnificent. Nothing else to say "

"Our stay at the Pestana Carlton Madeira Ocean Resort Hotel was nothing short of exceptional. From the moment we arrived, we were greeted with genuine warmth and professionalism by the staff, who went out of their way to make us feel at home. The hotel’s location is perfect—just a short walk from Funchal’s charming center, yet peaceful and right on the ocean. The views from the rooms and terraces are breathtaking, especially at sunset. We particularly loved the choice of swimming pools: the large sea-water pool with direct access to the ocean was a highlight, while the indoor heated pool provided the perfect retreat in the evenings. Breakfast was outstanding with a wide variety of fresh fruits, pastries, and local specialties. Every meal we had at the hotel was beautifully presented and delicious, with attentive service to match. The rooms were spacious, spotless, and very comfortable, offering all the modern amenities while still maintaining a relaxed, island atmosphere. The beds were especially comfortable, ensuring we woke up refreshed each day. What truly sets this hotel apart is the staff’s dedication to excellence—they consistently went above and beyond to ensure every detail of our stay was perfect. We were given the warmest welcome by Samoume, who truly went above We left feeling completely relaxed and already planning our next visit. If you’re looking for a blend of luxury, comfort, and authentic Madeiran hospitality, Pestana Carlton Madeira is the place to be."

"This stay was the perfect hotel for relaxation, away from the madness of Funchal. It gave us a perfect base to tour the island. It gave us the chance to cover many levada walks and tour the island by car ( a car is essential if you want to explore). The hotel ran many other sessions including rum punch making, wine tasting and botanical tours. The facilities includes a freshwater pool, indoor pool, jacuzzi and sauna as well as spa facilities. Staff cannot do enough for you and the breakfast has many fresh options. Every room has nespresso coffee machine and pods and the room receives a couple of handmade chocolates daily- a lovely touch. Another practical touch is the dressing gowns, slippers and beach towels for pool use. The views are second to none and the service was fantastic- I would definitely return here. "

"Perfect on every way. 10/10!"