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the hotel was clean. the hotel its smart. they have all I need. front desk people and housekeeping so helpful and nice. the rate its good. they have next door 24 hours restaurant . It was a nice stay the hotel its quiet. but they charge me 4 dlls on my credit card and I dont know why that was the only bad thing. but its a great hotel.
The place is awesome, it is supper clean and quiet. I've been staying several time in this hotel but this occasion someone tried to break into my room at 6:20 a.m.
I was ready to get up when the door was pushed open, good thing that I always leave the inside lock. I've tried to tell the receptionist about it but no one was able to help, the cook told me to leave the key at the front desk and leave.
The only complaints we had were no elevator and no hot water. We tried in the evening and the morning. The water was a constant Luke warm when turned on all the way hot.
Está en muy buena ubicación, aunque está lejos de la ciudad, y tiene buen precio, está amplio, pero lo que no me gusto fue que no serbia la regadera y no estaba limpia la cafetera. Sin embargo claro que vuelvo a hospedarme allí.
Ruben
Stayed 1 night in Oct 2023
8/10 Good
Olivia
16 Oct 2023
Olivia
Stayed 1 night in Oct 2023
10/10 Excellent
Lizeth
3 Oct 2023
Lizeth
Stayed 1 night in Oct 2023
8/10 Good
Verified traveller
9 Aug 2023
Liked: Cleanliness, room comfort
The office was located next door at the diner. It was ok. It served its purpose. The shower either didn’t work or I couldn’t figure out how to turn the shower on so i used the bath. I did sleep very well however..
I called the morning I was supposed to check in to let the staff know I would be checking in very late and confirm my room. They said all was good. When I got there at 2:30 am the staff was rude and said they overbooked and go somewhere else. No help at all.
Emily
Stayed 2 nights in Sep 2022
10/10 Excellent
Raul
Travelled with family, Travelled with family and small children
The staff was incredible. I had a few small concerns and requests and they immediately took care of it for me with a great attitude. We were a family of f four and I will certainly stay there again.
Raul
Stayed 1 night in Jul 2022
Response from Luis on 20 Jul 2022
Hi Raul, thank you for your kind review, we greatly appreciate it and we greatly appreciate your visit, we happily look forward to your next visit
Room was clean and quiet. No noise from parking lot. I would definitely book again. Staff at Diner were amazing, so friendly and cheerful.
michelle
Stayed 1 night in Apr 2022
Response from LR on 29 Apr 2022
Dear Michelle, it makes us very happy to know that you had a positive experience at our property, we look very much forward to your next visit
thank you
10/10 Excellent
Raul
26 Feb 2022
Liked: Cleanliness, staff & service, amenities
Very clean facility and great food at the dinner. Keep up the great work.
Raul
Stayed 1 night in Feb 2022
Response from LR on 26 Feb 2022
Dear Raul, thank you for your kind comments, we greatly appreciate them and we happily look forward to your next visit
thank you
The service was great! Check-in will be at Penny's Diner. The breakfast we had there was delicious (chicken & waffles). We had to ask for extra towels and a rollaway bed and received them quickly. Rollaway bed is a bit uncomfortable. It's nothing fancy but our room was clean, it was quiet, and they provided great service.
John
Stayed 3 nights in Dec 2021
Response from LR on 16 Feb 2022
Dear John, thank you for staying with us, it makes us very happy to know about your positive experience with us, we look very much forward to seeing u again soon
thank you
Greatly surprised of this location, hotel fairly new and rooms very clean, surprised with confort of the queen sized mattress, overall excellent experience specially for the price. Just be ready to be off grid, no stores around and only restaurant is the lobby. Good food though.
Jose
Stayed 1 night in Dec 2021
Response from LR on 27 Dec 2021
Dear Jose, thank you for your comments, we very much appreciate them and we greatly appreciate your visit as well, we look forward to you visiting us again in the future
thank you
Room was great. Bed was very comfortable. Great hot water
Nanette
Stayed 1 night in Nov 2021
Response from LR on 21 Dec 2021
Dear Nanette, we thank you for staying with us and we greatly thank you for your kind review, we are extremely happy about your positive experience with us... we hope to see u back soon
2/10 Terrible
Ruben, Commerce City
20 Oct 2021
Ruben
Stayed 1 night in Oct 2021
8/10 Good
Anita
8 Oct 2021
Anita
Stayed 1 night in Oct 2021
Response from LR on 11 Oct 2021
Dear Anita, thank u for your review, we thank u for and very much appreciate your business... we hope to see u again soon
Regards
Dear Geneldine, thank you for your review, it makes us very happy to know that you had a positive experience with us, please do not hesitate to contact us to see how we can make your experience better, we look very much forward for you visiting us again soon, thank you
Dear Agustin, Thank your for staying with us and for your kind review, here at Travelodge we do our very best to exceed our guests expectations; we look very much forward to your next visit
Regards
Dear Monica, we appreciate very much your review and your visit, Here at Travelodge we always strive to do our best to serve our guests, please come back and see us soon
thank you
10/10 Excellent
Verified traveller
17 Sept 2020
Verified traveller
Stayed 1 night in Sep 2020
Response from LR on 19 Sept 2020
Dear valued Guest, thank you for your kind review, we are very happy to have you stay with us; here at Travelodge we constantly strive to exceed our guests expectations, we look forward to your next visit, see you soon
Kind regards
2/10 Terrible
Jose g
23 May 2020
Jose g
Stayed 1 night in May 2020
Response from LR on 5 Jun 2020
Dear Jose, we are terribly sorry that your stay did not meet expectation; we deeply apologize for any inconvenience that this might have caused you... We ask you to please give us a call at your earliest convenience so we can discuss on how we could make things better for you, hope to hear from you soon, Sincerely, Management
Dear Valued guest, we thank you for your review, we are extremely happy that your stay with us meet your expectation...here at Travelodge Santa Teresa we always strive to provide the best experience to our guests.... we very much appreciate your business and we happily look forward to your next visit.. thank you
2/10 Terrible
Verified traveller
5 Dec 2019
Verified traveller
Stayed 1 night in Dec 2019
Response from Luis on 11 Dec 2019
Dear Guest,
Thank you for comments, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Please rest assured that we are taking the appropriate measures to prevent any future occurrences. We are continuously striving to meet your needs and expectations.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Sincerely,
Management
Hi Peter, thank you for your review, we very much appreciate you letting us know about your stay with us, please do not hesitate to let us know what we can do to serve you better in the future... we hope you give us another opportunity to exceed your expectations; we look very much forward to your next stay, thank you
Thank you for your review, we truly apologize for not meeting your expectation; please allow us to make it better; please give us a call at your earliest convenience so we can discuss
Thank you
I really liked my room it was great!! Location was perfect and there was a diner!
Janet
Stayed 1 night in Oct 2019
Response from LR on 15 Oct 2019
Dear Janet,
Thank you for taking the time to tell us about your experience at Travelodge by Wyndham Santa Teresa. It is always a pleasure to feedback from our valued Guests. We're extremely happy about your positive experience in staying with us. We look very much forward to your next visit
Sincerely,
LUIS RUBIO
GM
TRAVELODGE
luis.rubio@oaktreeinn.com
Not so good. The room was dirty, and we had to wait a long time for it. Until someone was complaining to get it clean up. Not a good experience. Never going back!!!!
Esperanza
Stayed 1 night in Aug 2019
Response from LR on 12 Aug 2019
Hi Esperanza, we are truly sorry that your experience with us was not to your satisfaction; we would love for you to allow us to make it better; please feel free to contact us at your earliest convenience to discuss
thank you
Hi Raj, thank you for your review, we very much appreciate it.. here at Travelodge we always look to exceed our guests expectations and we look forward to your next visit
thank you
Hi Gilberto, thank you for visiting with us, we look very much forward to your next visit
8/10 Good
Stephen
3 Apr 2019
Liked: Cleanliness, staff & service, room comfort
Staff at diner check in were very nice and accommodating. Staff at diner were extremely friendly. We were checked into a handicap room which was fine but door handle to bathroom was broken and shower curtain did not contain water, it went all over floor. Also wall plugs did not seem to hold plug ins.
Stephen
Stayed 1 night in Apr 2019
Response from LR on 1 May 2019
Hi Stephen, we very much appreciate your comments and your visit to our property... I assure you that we will take care of that and promise to exceed your expectation next time you come visit us