Desk, blackout curtains, soundproofing, iron/ironing board

Reviews of Travelodge by Wyndham Santa Teresa

2 out of 5
Travelodge by Wyndham Santa Teresa
2680 Airport Rd, Santa Teresa, NM

Reviews

8.0

Very good

Rating 10 - Excellent. 45 out of 97 reviews" "
Rating 8 - Good. 32 out of 97 reviews" "
Rating 6 - Okay. 4 out of 97 reviews" "
Rating 4 - Poor. 3 out of 97 reviews" "
Rating 2 - Terrible. 13 out of 97 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ruiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean. the hotel its smart. they have all I need. front desk people and housekeeping so helpful and nice. the rate its good. they have next door 24 hours restaurant . It was a nice stay the hotel its quiet. but they charge me 4 dlls on my credit card and I dont know why that was the only bad thing. but its a great hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and I love having a restaurant on site!!
Stayed 1 night in Feb 2024

6/10 Okay

Enedelia

Liked: Cleanliness, staff & service, property conditions & facilities
The place is awesome, it is supper clean and quiet. I've been staying several time in this hotel but this occasion someone tried to break into my room at 6:20 a.m. I was ready to get up when the door was pushed open, good thing that I always leave the inside lock. I've tried to tell the receptionist about it but no one was able to help, the cook told me to leave the key at the front desk and leave.
Stayed 1 night in Jan 2024

8/10 Good

Peggy Sue, Pearl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaints we had were no elevator and no hot water. We tried in the evening and the morning. The water was a constant Luke warm when turned on all the way hot.
Stayed 1 night in Jan 2024

2/10 Terrible

Norma

Stayed 1 night in Dec 2023

10/10 Excellent

jose

Stayed 1 night in Dec 2023

10/10 Excellent

Gonzalo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Ruben, Commerce City

Travelled with partner
Liked: Property conditions & facilities
Está en muy buena ubicación, aunque está lejos de la ciudad, y tiene buen precio, está amplio, pero lo que no me gusto fue que no serbia la regadera y no estaba limpia la cafetera. Sin embargo claro que vuelvo a hospedarme allí.
Stayed 1 night in Oct 2023

8/10 Good

Olivia

Stayed 1 night in Oct 2023

10/10 Excellent

Lizeth

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
The office was located next door at the diner. It was ok. It served its purpose. The shower either didn’t work or I couldn’t figure out how to turn the shower on so i used the bath. I did sleep very well however..
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

10/10 Excellent

Kourtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience.
Stayed 1 night in Sep 2022
Response from LR on 4 Oct 2022
Dear George, thank you for your kind review, we happily look forward to your next visitthank you

2/10 Terrible

Emily

Travelled with group
Disliked: Staff & service, property conditions & facilities
I called the morning I was supposed to check in to let the staff know I would be checking in very late and confirm my room. They said all was good. When I got there at 2:30 am the staff was rude and said they overbooked and go somewhere else. No help at all.
Stayed 2 nights in Sep 2022

10/10 Excellent

Raul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. I had a few small concerns and requests and they immediately took care of it for me with a great attitude. We were a family of f four and I will certainly stay there again.
Stayed 1 night in Jul 2022
Response from Luis on 20 Jul 2022
Hi Raul, thank you for your kind review, we greatly appreciate it and we greatly appreciate your visit, we happily look forward to your next visit

8/10 Good

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Paloma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I could not check in with the expedia reservation, I had to pay again, waiting for my refund
Stayed 1 night in May 2022

4/10 Poor

Miguel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Receptinist aptitude..no blankets in the room, AC units too noisy. Ac unit controller temps adjustments didnt seem to work.
Stayed 1 night in Apr 2022

10/10 Excellent

michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. No noise from parking lot. I would definitely book again. Staff at Diner were amazing, so friendly and cheerful.
Stayed 1 night in Apr 2022
Response from LR on 29 Apr 2022
Dear Michelle, it makes us very happy to know that you had a positive experience at our property, we look very much forward to your next visit thank you

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities
Very clean facility and great food at the dinner. Keep up the great work.
Stayed 1 night in Feb 2022
Response from LR on 26 Feb 2022
Dear Raul, thank you for your kind comments, we greatly appreciate them and we happily look forward to your next visit thank you

10/10 Excellent

Ana raquel

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from LR on 11 Feb 2022
We thank you for your review, we happily look forward to seeing you back soon thank you

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from LR on 11 Feb 2022
Dear Martha, we thank you for your review, we hope to see u back visiting us soon thank you

2/10 Terrible

juan e

Disliked: Property conditions & facilities
Want my money back I never stayed there
Stayed 1 night in Dec 2021
Response from LR on 11 Jan 2022
Hi Juan, we are very sorry about this, please give us a call at your earliest convenience to discuss a solution to this thank you

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great! Check-in will be at Penny's Diner. The breakfast we had there was delicious (chicken & waffles). We had to ask for extra towels and a rollaway bed and received them quickly. Rollaway bed is a bit uncomfortable. It's nothing fancy but our room was clean, it was quiet, and they provided great service.
Stayed 3 nights in Dec 2021
Response from LR on 16 Feb 2022
Dear John, thank you for staying with us, it makes us very happy to know about your positive experience with us, we look very much forward to seeing u again soon thank you

8/10 Good

Rutilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room there is very clean.
Stayed 1 night in Dec 2021
Response from LR on 16 Feb 2022
Dear Rutilio, we thank you for your visit and happily look forward to seeing you visiting us again soon thank you

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatly surprised of this location, hotel fairly new and rooms very clean, surprised with confort of the queen sized mattress, overall excellent experience specially for the price. Just be ready to be off grid, no stores around and only restaurant is the lobby. Good food though.
Stayed 1 night in Dec 2021
Response from LR on 27 Dec 2021
Dear Jose, thank you for your comments, we very much appreciate them and we greatly appreciate your visit as well, we look forward to you visiting us again in the future thank you

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Bed was very comfortable. Great hot water
Stayed 1 night in Nov 2021
Response from LR on 21 Dec 2021
Dear Nanette, we thank you for staying with us and we greatly thank you for your kind review, we are extremely happy about your positive experience with us... we hope to see u back soon

2/10 Terrible

Ruben, Commerce City

Stayed 1 night in Oct 2021

8/10 Good

Anita

Stayed 1 night in Oct 2021
Response from LR on 11 Oct 2021
Dear Anita, thank u for your review, we thank u for and very much appreciate your business... we hope to see u again soon Regards

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Oct 2021
Response from LR on 6 Oct 2021
Dear Herman, thank you for your review, we appreciate it very much and look forward to your next visit thank you

10/10 Excellent

Bradley

Stayed 2 nights in Sep 2021

8/10 Good

Nicky

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It is out of the city so it is quiet. It was a little strange checking into the hotel at the diner.
Stayed 1 night in Sep 2021
Response from LR on 29 Sept 2021
Hi Nicky, thank you for your review, we're are very happy to be able to accommodate you, hope to see u back soon, Thank you

8/10 Good

geneldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from LR on 14 Sept 2021
Dear Geneldine, thank you for your review, it makes us very happy to know that you had a positive experience with us, please do not hesitate to contact us to see how we can make your experience better, we look very much forward for you visiting us again soon, thank you

8/10 Good

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Luis on 19 Jul 2021
Dear Agustin, Thank your for staying with us and for your kind review, here at Travelodge we do our very best to exceed our guests expectations; we look very much forward to your next visit Regards

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Luis on 19 Jul 2021
Dear Monica, we appreciate very much your review and your visit, Here at Travelodge we always strive to do our best to serve our guests, please come back and see us soon thank you

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from LR on 19 Sept 2020
Dear valued Guest, thank you for your kind review, we are very happy to have you stay with us; here at Travelodge we constantly strive to exceed our guests expectations, we look forward to your next visit, see you soon Kind regards

2/10 Terrible

Jose g

Stayed 1 night in May 2020
Response from LR on 5 Jun 2020
Dear Jose, we are terribly sorry that your stay did not meet expectation; we deeply apologize for any inconvenience that this might have caused you... We ask you to please give us a call at your earliest convenience so we can discuss on how we could make things better for you, hope to hear from you soon, Sincerely, Management

10/10 Excellent

Raj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing in NM
Amazing as always
Stayed 1 night in Mar 2020
Response from LR on 12 Mar 2020
Hi Raj, we thank you for your visit and for your kind comments, we look very much forward to your next visit with us thank you Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from LR on 17 Dec 2019
Dear Valued guest, we thank you for your review, we are extremely happy that your stay with us meet your expectation...here at Travelodge Santa Teresa we always strive to provide the best experience to our guests.... we very much appreciate your business and we happily look forward to your next visit.. thank you

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Luis on 11 Dec 2019
Dear Guest, Thank you for comments, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to prevent any future occurrences. We are continuously striving to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Management

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from LR on 26 Nov 2019
Hi Peter, thank you for your review, we very much appreciate you letting us know about your stay with us, please do not hesitate to let us know what we can do to serve you better in the future... we hope you give us another opportunity to exceed your expectations; we look very much forward to your next stay, thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from LR on 5 Nov 2019
Thank you for your review, we truly apologize for not meeting your expectation; please allow us to make it better; please give us a call at your earliest convenience so we can discuss Thank you

10/10 Excellent

Janet, El Paso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked my room it was great!! Location was perfect and there was a diner!
Stayed 1 night in Oct 2019
Response from LR on 15 Oct 2019
Dear Janet, Thank you for taking the time to tell us about your experience at Travelodge by Wyndham Santa Teresa. It is always a pleasure to feedback from our valued Guests. We're extremely happy about your positive experience in staying with us. We look very much forward to your next visit Sincerely, LUIS RUBIO GM TRAVELODGE luis.rubio@oaktreeinn.com

2/10 Terrible

Esperanza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience don’t recommend going to the motel
Not so good. The room was dirty, and we had to wait a long time for it. Until someone was complaining to get it clean up. Not a good experience. Never going back!!!!
Stayed 1 night in Aug 2019
Response from LR on 12 Aug 2019
Hi Esperanza, we are truly sorry that your experience with us was not to your satisfaction; we would love for you to allow us to make it better; please feel free to contact us at your earliest convenience to discuss thank you

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from LR on 18 Jul 2019
Hi Raj, thank you for your review, we very much appreciate it.. here at Travelodge we always look to exceed our guests expectations and we look forward to your next visit thank you

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from LR on 1 May 2019
Hi Gilberto, thank you for visiting with us, we look very much forward to your next visit

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Staff at diner check in were very nice and accommodating. Staff at diner were extremely friendly. We were checked into a handicap room which was fine but door handle to bathroom was broken and shower curtain did not contain water, it went all over floor. Also wall plugs did not seem to hold plug ins.
Stayed 1 night in Apr 2019
Response from LR on 1 May 2019
Hi Stephen, we very much appreciate your comments and your visit to our property... I assure you that we will take care of that and promise to exceed your expectation next time you come visit us