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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
3000 Santa Rosa Ave, Santa Rosa, CA

Reviews

6.6
Rating 10 - Excellent. 51 out of 169 reviews" "
Rating 8 - Good. 30 out of 169 reviews" "
Rating 6 - Okay. 29 out of 169 reviews" "
Rating 4 - Poor. 20 out of 169 reviews" "
Rating 2 - Terrible. 39 out of 169 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Naida

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet breakfast in the morning Parking the young man at the front desk was very polite have to get his name!!
Stayed 1 night in May 2024

6/10 Okay

J.

Travelled with family
Property is rather old. Walls have lots of spots that need to be touched up and the carpets are very dirty. When I got to breakfast, there were empty dishes of sausage and nobody ever came into refill. There was never any hot water for tea or chocolate or anything. Just not up to par. Won’t stay there again.
Stayed 1 night in May 2024

8/10 Good

igal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Manny, Olivehurst

Business traveller
Liked: Cleanliness
Disliked: Amenities
The queen bed I stayed in was terrible. It was very stiff and squeaked anytime I moved. It’s seems as they are still using the box springs from the 90’s. The room was very clean. I am very surprised the ratings were so high. It is a basic hotel in my opinion, not worth 4 or 5 stars. The breakfast was below average. L I would not stay here again simply because of the bed.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything.
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Confortable, Clean, Excellent Customer ServiceFriendly Staff
Stayed 1 night in Apr 2024

8/10 Good

Leroy

Travelled with family
We paid extra for a room with a king bed and only got a queen size. We were told the queen size is there normal king bed , let we don’t know the difference.
Stayed 1 night in Apr 2024

6/10 Okay

Melva

Business traveller
Liked: Staff & service
It was clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Warsai

Stayed 1 night in Mar 2024

8/10 Good

Bunkhy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is very clean and has pretty much we needed but the guys next room is very noisy
Stayed 1 night in Apr 2024

10/10 Excellent

Palemon Picena

Stayed 4 nights in Mar 2024

4/10 Poor

Allison

Stayed 1 night in Mar 2024

6/10 Okay

Dennis

Stayed 3 nights in Mar 2024

10/10 Excellent

Palemon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and respectful
Stayed 5 nights in Mar 2024

10/10 Excellent

javier

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Erika the clerk was very nice. I woke up from a bug crawling on me. I marked the sheet to see if housekeeping changed my sheets and sure enough my sheets were never changed. First day I checked in cops wrestled an addict to the floor and took him away. A lot of addicts around the property. Very loud you can hear people’s TV’s and literal conversations word for word. They were remodeling so there is trash old furniture everywhere. Contractors worked til 9-10.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff of 3 just keyed and opened my door without notice. Construction was going on all around. I was constantly hearing banging from the walls, the voices of the staff were loud and they were oblivious as to the noise disturbance they were causing. The room phones are broken. I checked out within 2 hours of checking in.
Stayed 1 night in Mar 2024

10/10 Excellent

Palemon Picena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Laisa

Stayed 3 nights in Feb 2024

10/10 Excellent

Antonio De Jesus

Great place! Great front desk attendant!!
Stayed 1 night in Mar 2024

10/10 Excellent

MITRA P, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and comfortable bed
Stayed 1 night in Feb 2024

10/10 Excellent

Laisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Feb 2024

10/10 Excellent

Laisa

Liked: Property conditions & facilities
Convenient to all amenities
Stayed 5 nights in Feb 2024

10/10 Excellent

Yudith

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing super clean and convenient
Stayed 5 nights in Feb 2024

4/10 Poor

Irfan

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Not a customer friendly receptionist. No greeetings, no smiles Like someone forced her to be at her job Towels should be replaced. Pretty old linen No hair dryer
Stayed 2 nights in Feb 2024

10/10 Excellent

Dawn Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not being rushed.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Weekend Stay
Clean and tidy with exceptional service. Not a big fan of the wooden floors in the room, also no elevators for the 2nd floor. Would book 1st floor next time.
Stayed 2 nights in Jan 2024

8/10 Good

Tawney

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verónica

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Gunya

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Roger

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The toilet was dirty as in someone had used it to go # 2, and then it wasn’t properly cleaned before I arrived, and then it stopped working all together, so calling it a ‘Quality Inn’ is really a misnomer.
Stayed 1 night in Jan 2024

6/10 Okay

Jose

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Dan

Stayed 1 night in Jan 2024

6/10 Okay

Rohan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Omar

Travelled with family
Stressful
Stayed 1 night in Jan 2024

4/10 Poor

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Angel

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!! FULL OF LOSERS STAYING HERE!
Worst stay ever! The people staying at this place were all ghetto and losers. They put us in a room on the 2nd floor. The ghettos next door talked all thru the night even though we knocked the walls…then later they smoked marijuana and it stank the whole area! We had to tell the front desk in the morning and they kicked them out!! The rest of the hotel rooms were not any better!! You can smell ghettoness and marijuana thru out the place! I could not slept thru all this! Pls be aware and not stay here … especially with kids!! Minus 0 points !!!
Stayed 1 night in Jan 2024

6/10 Okay

Piyush

Travelled with family
Disliked: Amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep less in Santa rosa
The people next door are loud and won’t shut up
Stayed 1 night in Jan 2024

10/10 Excellent

karla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Hallway walls looked like it was getting painted/repaired. We were on the 1st floor, turned the heat on and it smelt like urine. Not sure if this was an area where homeless people roam and they just decide to be little punks by urinating on heating/ac units. Shower was just hot hot water. When I turned in the shower faucet, water was greyish but eventually became clear. It was cold at first but afterwards it was just Hot. Tried to turn it to cold, but nothing. Maybe get that checked.
Stayed 1 night in Dec 2023

6/10 Okay

Frances

Stayed 1 night in Jan 2024

2/10 Terrible

Mohammad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was filthy. Linen on the bed was stained in several places. There was trash in the hallway and on the carpet. It was obvious the property was not cleaned for a long time. Carpets were dirty throughout the hallways.
Stayed 1 night in Jan 2024

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So ghetto
Stayed 2 nights in Dec 2023

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

2/10 Terrible

timmy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Felipe

I like the way the receptionist welcomed me. Breakfast was horrible. Pan cake dispenser did not work. Second night, at 2 am, my sleep was disturbed by a loud sound from a pipe after the person above me on the second floor flushed the toilet, associated with every 15 minute walking, dropping things sometimes running movements.
Stayed 2 nights in Dec 2023