When we arrived to our room, we could hear the toilet running, and running, and running. After many tries to get it to stop, we turned off the water and called the office. The phone was awful, and we could not hear each other for the static. When the guy arrived, he had to change the flapper valve. He was very nice, and when I told him about the phone, he went to get one and exchanged it- and it had no static. Then I asked him how to turn on the clock- it wasn't lit and was not functioning. He did finally get it to come on, but neither of us was able to set the time. Alarm- yes- time, no. Didn't need the alarm- needed to know the time! There was only one hair in the bathtub, so it was basically clean, but it wasn't ready for us, and took some time to fix everything.