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Reviews of Hampton Inn & Suites Santa Rosa Sonoma Wine Country

2.5 out of 5
Hampton Inn & Suites Santa Rosa Sonoma Wine Country
3815 AIRWAY DR, Santa Rosa, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 127 out of 151 reviews" "
Rating 8 - Good. 20 out of 151 reviews" "
Rating 6 - Okay. 1 out of 151 reviews" "
Rating 4 - Poor. 1 out of 151 reviews" "
Rating 2 - Terrible. 2 out of 151 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah, Incline Village

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property!
Stayed 1 night in Apr 2024

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is my favorite place to stay while on business in Santa Rosa. Great staff, clean rooms, easy parking, safe neighborhood, decent breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Lora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed the staff. They were all so welcoming, kind and responsive. They may me feel like they really cared about me during my stay. I appreciated the welcome message on the TV screen when I arrived and shortly later I received a text to see how my room was and it there was anything I needed. I appreciated how clean the entire facility was. I was very impressed. You have a great team working for you.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and nice. I would definitely recommend this hotel to someone and stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Allyson, Santa Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new feeling property - everyone was professional and everything was clean
Stayed 1 night in Apr 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great overnight stay. My only issue was the bed was to hard to sleep comfortably.
Stayed 1 night in Apr 2024

10/10 Excellent

Emilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel and the staff were excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in Apr 2024

8/10 Good

Phong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, surrounding is ok.
Stayed 1 night in Apr 2024

10/10 Excellent

timothy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, staff was extremely helpful!
Stayed 1 night in Apr 2024

10/10 Excellent

Mariane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy! The staff was 5 Stars friendly and absolutely the best Customer service experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nairedit

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Annette T.

Liked: Cleanliness, staff & service, property conditions & facilities
Return location for business in Santa Rosa
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Evelyn, Hidden Valley Lake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The quietness.
Stayed 1 night in Mar 2024

10/10 Excellent

Mindi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & Quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with extremely friendly and helpful staff. Very easy check-in. There were alot of options for free breakfast. The rooms were sparkling clean and the lobby was very comfortable. Great place to stay with reasonable rates.
Stayed 1 night in Feb 2024

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff, decent breakfast, great rooms, secure parking lot, reasonable cost.
Stayed 3 nights in Feb 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Feb 2024

10/10 Excellent

Annette T.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice off the beaten path Hampton Inn. You have to know it’s there to know it’s there. I’m sure strategic location to afford medical community personnel a safe place to reside during their employment tenure, but none the less a gem of a place. No Sunday kitchen staff, but counter staff ready and willing to pour you a draft if needed or requested. Thank you.
Stayed 1 night in Jan 2024

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2023

10/10 Excellent

Donald, Davenport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great value.
Stayed 1 night in Jan 2024

8/10 Good

jeffrey

Stayed 15 nights in Dec 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYR oasis
last minute choice turned out to be just what the new year needed; quiet, comfortable and clean. Had been in the gilded toilet of Los Angeles for the holidays, this was perfect respite as I drove home to Oregon.
Stayed 1 night in Jan 2024

10/10 Excellent

EDGARDO, Palmdale

Travelled with family and small children
None
Stayed 1 night in Dec 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
New and fresh
Stayed 5 nights in Dec 2023

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an one-night stay here. Everything looked new. Staff was friendly. Breakfast was great. About the noise: Our room was quiet enough. I am satisfied in general. 1. The air conditioner window unit was much quieter than those I had seen in other hotels. It was not loud. I still had to turned it off eventually b/c the fan would not stop after the room temperature reached the setting, even I set it to auto. The unit just blew out cool air until the temperature dropped, when the hot air came out again. I guess it had a faulty control board. 2. The bathroom fan. It was constantly on. There is no switch in the bathroom. But I could not hear it after I closed the bathroom door. 3. Wall insulation. I could hear the next door guest coughing at night but the sound was not loud. 4. Traffic noise. My room does not face the road. I guess the traffic was also light at night. I did not hear much traffic noise at night. I'd definitely stay at this hotel next time.

10/10 Excellent

Mary B

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay, clean and comfortable room.
Stayed 1 night in Dec 2023

10/10 Excellent

Stanley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dexter

Stayed 1 night in Dec 2023

10/10 Excellent

Myrna

Stayed 5 nights in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was OK. A little out of the way but not a problem. Staff was attentive. Overall a high average.

10/10 Excellent

Tracey and Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Sutter hospital were I was having surgery the next day.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
New and nice hotel. Great room and breakfast. Gym and outdoor pool are really good too. Zero complaints. The only issue I can think of is that it’s a few blocks off Highway 101 which makes the location a little inconvenient if you need to use H-101.
Stayed 6 nights in Nov 2023

10/10 Excellent

Darlene

Very nice place
Stayed 1 night in Dec 2023

10/10 Excellent

Tim, Alhambra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Nice beer and wine
Stayed 3 nights in Nov 2023

8/10 Good

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here a number of times now. It's clean and mostly quiet and close to my family. This visit my room was clean but lacked the sparkle of my previous stays and I still wish they would go ahead and upgrade the sheets, a higher thread count doesn't always break the bank. The staff is helpful and friendly. Kat got me an early check-in so I could get on a meeting in the peace and privacy of my room. Thank you to Kat and the Hampton staff.
Stayed 4 nights in Nov 2023

10/10 Excellent

judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was clean and well maintained.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and bed was comfy.
Stayed 1 night in Nov 2023

10/10 Excellent

Prakash

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
New property. Being a vegetarian, there was a good spread of options during breakfast.
Stayed 1 night in Nov 2023

2/10 Terrible

Charles

Stayed 3 nights in Nov 2023

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The fan on heating/AC unit in the room could not be turned off, even when the call for heat was met. We called the front desk and they said the fan does not turn off. After going to bed and listening to the incessant loud fan we called and asked if we could get another room. Finally the lady said we could take the grill off the unit an unplug it. After we did that, we were able to go to sleep. I learned something about those units and now know what to do if we experience the same problem.
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a geat stay for one night on a Thanksgiving night. Very convenient, quiet and clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience !!!
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Santa Rosa on 20 Nov 2023
Thank you for your positive feedback! We hope to see you on your next visit to Santa Rosa.

8/10 Good

Tressa

Stayed 1 night in Nov 2023