Did express check-in online, showed up at 10am and had to do full check in again w/ID and cc. Room not ready as expected which was fine. Come back at 4 and had to do full check-in again. Given room on top of the 101, ear plugs were on night stand. The volume was so loud all day but waking at 4 or 5,you couldn't go back to sleep. Spent day out to come back to an unmade room. Tell front desk and they asked "well did you ask for housekeeping?" no... Why would I? Never stayed in a hotel that they didn't do that. They didn't ask us either but learned our friends were asked (meanwhile we checked in 2x and neither employee asked us). Come back from dinner, bed still unmade but they left a plastic bag of (stained) towels on a shelf in room. Overall pretty crappy experience all around, which is a shame because rooms are nice looking and location good for doing things.
