I will be writing reviews on every possible social media platform about how FANTASTIC this experience was. I was blown away by the level of customer service something that seems to be a lost art elsewhere, was kept alive at this hotel. The second I walked in to check in and was greeted by Emilio (the most amazing desk person I have EVER encountered) to Carlos the maintenance man, who light our fireplace fire each day (along with all his other duties), we were blown away by the way we were made to feel so welcome & that they all honestly CARED that we had a great stay.
I brought my best friend to Santa Fe for her birthday. When I was checking in, Emilio asked if I was there for a special occasion & I told him it was my friend's birthday. He asked if the hotel could do something to make this special for us and I was honestly lost for words. The day of her birthday, Emilio had delivered to the room, the loveliest surprise of champagne, chocolates & even a balloon for her! Our Suite was AMAZING & I am now forever spoiled! When we asked for suggestions of a local bar, we were pointed to the on site bar & specifically Shawn, the bartender. The sincere warmth & fun we experienced in this little bar was the best bar experience we could have hoped for. The entire staff of this Hotel appears happy, eager to please & seem to love their jobs. I will NEVER stay anywhere else in Santa Fe again!