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Reviews of Cottonwood Court Motel

2 out of 5
Cottonwood Court Motel
1742 Cerrillos Rd 1, Santa Fe, NM

Reviews

7.8

Good

Rating 10 - Excellent. 128 out of 351 reviews" "
Rating 8 - Good. 116 out of 351 reviews" "
Rating 6 - Okay. 51 out of 351 reviews" "
Rating 4 - Poor. 34 out of 351 reviews" "
Rating 2 - Terrible. 22 out of 351 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service
quaint vintage motor hotel, not fancy, no usb ports but that's ok
Stayed 1 night in Apr 2024

10/10 Excellent

Reid

Liked: Staff & service, amenities, property conditions & facilities
Was like being at home. Stayed one night on way north. Two nights way back south. Easy friendy check in. Crisp pure white bed & bath linens. Spotles clean floors & furniture surfaces. Comfortable bed. Authentic southwest adobe construction & style. Easy access to downtown but avoids that areas trafic congestion. A best value for the traveler on a budget.
Stayed 1 night in Apr 2024

8/10 Good

Mary-Frances

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Stephen

Stayed 1 night in Mar 2024

4/10 Poor

Gerald

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

dann

Liked: Property conditions & facilities
Clean and comfort place to stay at the weekend
Stayed 1 night in Jan 2024

2/10 Terrible

Denise

Travelled with group
Disliked: Staff & service, room comfort
No Stay
The heaters had not been turned on, so in this older adobe style complex it was freezing! There was also a huge gap under the door allowing tons of cold air in which we placed a towel at. The owner said it would heat in 25 minutes...WOW! We were there over an hour and it was still freezing. Chose to leave and asked for a refund, was still charged for one night, which I find rediculous, but worth getting at least one night refunded (had 2 nights booked). Went to La Quinta and walked into a nice warm comfy room at 1/2 the price. This place may be nice in summer, but do not reccommend winter stays! Also no blow dryer or iron in rooms, you have to walk to office, ring the door bell to get in and request them.
Stayed 2 nights in Jan 2024

2/10 Terrible

Token

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a terrible smell in the room and it was hard to sleep in there.
Stayed 1 night in Jan 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and affordable. But when I stayed during New Years 2024, the room was cold when I got in and I had to turn on the heat manually. The Wi-Fi password was only accessible in the reception area.
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay while passing thru Santa Fe. This room was cozy and charming. The owner was kind and helpful. Highly recommend walking down for a meal at The Pantry down the street. We went for dinner and breakfast! Meow Wolf is only a 5 minute drive as well! this is an ideal spot if you're traveling to Santa Fe to visit.
Stayed 1 night in Dec 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Owners personable and helpful! Close to those i was visiting Affordable. Clean. Quiet enough. To not hear conversations.
Stayed 5 nights in Nov 2023

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service
Quaint and comfortable. Very clean, has all needs such as fridge, microwave. Owner is very helpful and friendly. Tub fixtures need upgrade. Heat/air unit works well, but located too high to read or use without standing on a chair. Wi-Fi is spotty.
Stayed 5 nights in Nov 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Cute motel, staff was very nice, and room was very clean. Conveniently located on one of the main roads in town, but didn't notice any excessive traffic noise throughout the night which was a nice surprise.
Stayed 1 night in Oct 2023

8/10 Good

Dallas

Stayed 1 night in Oct 2023

10/10 Excellent

Linda S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful art designs decorating stucco exterior.
Stayed 1 night in Oct 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
The motel is not the fanciest but clean and convenient to what we wanted to see in Sante Fe. We had the family room which was exactly what I envisioned - two separate bedrooms with a shared bath in the middle. Each bedroom had its own TV. One room had the coffee pot and the other had the microwave and fridge. The owner was very friendly and helpful and highly recommended a restaurant (The Pantry) within walking distance (2 blocks). This motel was the perfect location if you want to be close to downtown Sante Fe and historical places like the San Miguel Mission and the Loretto Chapel. They were just a 10 minute drive away and parking was pretty easy to find. We were in Sante Fe after staying one night in Bernalillo for the hot air balloon fest. If you don’t like crowds, try the 4th floor parking garage at Sandia Resort for the best view of the balloons each morning.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small, but nice. Area was quiet, and convenient to restaurants. Many motels in area are overpriced, this one included.
Stayed 1 night in Oct 2023

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very friendly and helpful. The room was older but very clean. The only issue I had was the bathroom was dimly lit and didn’t have any outlets. Also we were in a corner room and could not pick up the internet.
Stayed 1 night in Sep 2023

10/10 Excellent

Davd, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Cute place
Stayed 1 night in Sep 2023

8/10 Good

Valerie

Liked: Staff & service
Needed to stay in Santa Fe 1 night and this was very affordable. Not fancy, but the room was indigenous to the area with viga ceiling beams and southwestern framed art. I didn't notice until the morning when I left, that each unit also had illustrated graphics outside the door (leaves, triangles, etc) which I appreciated. Note- there was no electrical outlet in the bathroom but that did not impact me.
Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Stayed 1 night in Sep 2023

10/10 Excellent

Ramie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Santa Fe stay
Is a charming Route 66 type motel, close to a lot of shopping and restaurants. The furniture and rugs were a little outdated and I recommend you bring your own hair dryer but other than that it was perfect for a few days stay. Check in was very easy. There was a mini fridge and microwave in our room as well. Great HOT water in shower.
Stayed 2 nights in Sep 2023
Response from Motel Manager on 5 Sept 2023
Hello Dear Ramie! Thank you for your valuable feedback! We appreciate the time you took to share your experience with us! We hope to see you next time!!

10/10 Excellent

lola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff went above and beyond and really were kind and helpful
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed Bugs
Bed bugs chewed me up. The woman working was very nice and offered to give me half of a refund. Over the next few days, many more bites showed themselves on me and my husband. I called Cottonwood over and over, but they never answered. Contacted hotels.com and they gave us a credit of $25 for the future (not a full refund). Needless to say, won't stay there again, and will stop using hotels.com also.
Stayed 1 night in Aug 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Nope nope nope
A 1980 hairdryer must be 'borrowed' from front desk when you check in, there's so much furniture that two people can't walk past each other even in a two-room suite. The window unit A/Cs are so loud you can't sleep. Outrageous price after tax >$300. Bathroom light is yellow, and there are not electrical outlets in the bathroom. The only one that worked was not anywhere near a mirror, so forget styling your hair before you go out. Never again!
Stayed 1 night in Aug 2023

8/10 Good

Eduardo

Liked: Amenities
I was only in Santa Fe for a day, and this place worked out great. Very convenient to downtown, but avoids all the chaos. Definitely nothing fancy about it, but everything I needed. The staff was friendly and welcoming also.
Stayed 1 night in Aug 2023

10/10 Excellent

Gina M

The price was right. The room is older but super clean!
Stayed 2 nights in Jul 2023

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
No ice machine, pool or breakfast.
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Pete

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful room and big comfy bed. Rustic exposed log beams. The room had AC but it wasn’t on when we got there so it took a few hours to get cool enough to be there.
Stayed 1 night in Jul 2023

10/10 Excellent

Adrian

Stayed 1 night in Jul 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Nice motel with a budget price.
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience, fair price, and exceptional staff!
Stayed 2 nights in Jun 2023

8/10 Good

Leonore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
The place, while dated, was clean and the location was perfect for our needs. Staff was very friendly and we were able to check in a bit early which was very helpful.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
In a pinch it may do
Mediocre at best. Certainly not terrible for one night and you need something slightly more affordable than others around. Water from bathroon sink gave off a bad smell once it went down the drain. TV remote stuck (i don't care but others may). Mattress so unconfortably lumpy it literally gave me a lower back pain I hadn't had in years. 12 hours was enough for me. Yet, in a pinch it will do just fine.
Stayed 1 night in Jun 2023

6/10 Okay

Theresa

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Erika

Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Classic Santa Fe architecture and kind reception, easy parking and location
Stayed 1 night in May 2023

8/10 Good

Raul

Liked: Staff & service, property conditions & facilities, room comfort
Good room a little bit small
Stayed 2 nights in May 2023

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Noise from street continuous all night long.
Stayed 1 night in May 2023

4/10 Poor

Mara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The outside looks Ok because it has fresh paint but the interior looks like a 100 years old with no maintenance at all. The room was very small, no dryer, no iron, no ice, the fridge wasn't working.... I can't believe they charge me almost $200 for one night but it was my fault for not making reservations ahead of time on a holiday weekend
Stayed 1 night in May 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and great location
Charming little motel with spacious parking which we didn't observe in the motels/hotels in the city proper. The room was clean with little touches of home- desk, table, closet, refrigerator, coffee maker, and pretty linens that were clean and felt like visiting a friend. There was a little outdoor sitting area and comfy seats outside the rooms. I really don't understand why this motel doesn't have higher ratings. It felt safe and added bonus, walking distance to one of the local favorite restaurants. We only encountered one staff member (owner?)but she was amazing and friendly and we observed her cleaning rooms and tidying up outdoor areas. We extended our stay a night before moving on and would definitely return to this motel!
Stayed 3 nights in May 2023

4/10 Poor

Yung, Vail

Disliked: Cleanliness, property conditions & facilities
The room is old, small and cramp, there was no sink stop, the stop in the tub didn't work either. There wasn't even room in the bathroom to put my toothbrush.
Stayed 1 night in Apr 2023

6/10 Okay

Michael

Owner was very judgmental. I've been working for a couple of days and I look like a homeless man and that's how she treated me. She couldn't believe I had actually booked a room through you guys. She didn't believe I even had a cell phone. She didn't believe they even had a credit card. The rooms are junky. They're mediocre. There's a lot of walls that's cracked. I'm not recommending this to anybody for the money. They're not worth it will not rent here again
Stayed 1 night in Apr 2023