Front of property

Reviews of Mansion Los Guichos

3 out of 5
Mansion Los Guichos
Santa Cruz Mulua Km 178.5, Santa Cruz Mulua, Retalhuleu

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 4 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 4 out of 24 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Edy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They not be responsible if something happens to the car.
Stayed 2 nights in Mar 2024
Response from La Gerencia on 10 Mar 2024
Para responder a esta reseña de manera profesional y política, es importante expresar empatía, reafirmar las políticas del hotel y ofrecer asistencia dentro de lo razonable. Aquí tienes una sugerencia para la respuesta:Dear Guest,Thank you for taking the time to share your feedback with us. We understand your concerns regarding the parking situation and appreciate the opportunity to address them. At Mansion Los Guichos, we strive to provide a secure and welcoming environment for all our guests and their belongings. Please be assured that while our policy states we are not responsible for damages to vehicles caused by third parties in our parking area, we take the security of our guests' property seriously. We are continuously working on improving our facilities and services, including parking security measures.Should you experience any issues during your stay, we encourage you to contact our front desk immediately. Our team is always here to assist and guide you on the best course of action to take. We value your patronage and hope this experience does not deter you from choosing Mansion Los Guichos in the future. Your satisfaction and safety remain our top priorities.

2/10 Terrible

Luis

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Worst service ever. They don't let you out of the property before 7 AM.
Stayed 1 night in Nov 2023
Response from Gerencia on 2 Dec 2023
Agradecemos el haberse tomado el tiempo para compartir su reseña, para nosotros su opinión es muy importante, lamentamos que haya tenido una mala experiencia en nuestro hotel, hemos tomado acciones para que esto no vuelva a suceder y mantener nuestros altos estándares de servicio. Gracias por visitarnos

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful; had trouble with expedia getting the specific accommodations we wanted but hotel staff changed to better situation once we arrived; comfortable atmosphere; nice pool and patio area; Guatemalan dishes in restaurant were great, other food less so. Very close to the various amusement parks. Overall very pleased and would recommend
Stayed 2 nights in Nov 2023
Response from Gerencia on 2 Dec 2023
Nos encantó conocer que tuvo una agradable experiencia en nuestro hotel, su reseña nos inspira a continuar, con gusto compartiremos su opinión con nuestros colaboradores, gracias por visitarnos.

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and helpful. They assisted us with transportation. Property very clean and well maintained. Beautiful pool. Good location for Xocomil & Xetylul. Would recommend.
Stayed 3 nights in Aug 2023
Response from Mansión Los Guichos on 13 Aug 2023
Su opinión es muy importante para nosotros, le agradecemos el haberse tomado el tiempo para compartirla, nos encantó leer su comentario, graciaspor visitarnos.

2/10 Terrible

Julio

Stayed 1 night in Jul 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel rooms we got were clean, good beds and bedding, we got breakfast included for adults which is good and the food was great and affordable children menus, the only thing I didn't like was the shower I hope they can improve it but overall I would still come back and I do recommend it.
Stayed 1 night in Nov 2019
Response from María on 5 Dec 2019
Thank you so much for taking the time to leave us this amazing review. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

6/10 Okay

WilfredoBatres

Travelled with family
Disliked: Property conditions & facilities
Good location, dirty pool, noisy doors, broken sinks, no hot water
Stayed 2 nights in Nov 2019
Response from Gerencia on 1 Dec 2019
Muchas gracias por su comentario, Reciba nuestras disculpas, lamentamos que su experiencia no haya sido agradable, haremos las correcciones pertinentes para que no vuelva a suceder.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Beds weee hard and uncomfortable. Inadequate ventilation and air conditioning. Reserved room types were not delivered.
Stayed 1 night in Mar 2019
Response from Administración on 30 Apr 2019
Muchas gracias por su comentario, tomaremos en cuenta su sugerencia. Esto nos ayudará a dar un excelente servicio. Muchas gracias.

8/10 Good

Manuel, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, ample rooms and helpful staff. Beautiful pool and great restaurant service
Stayed 2 nights in Oct 2018
Response from Bienvenido on 8 Nov 2018
Muchas gracias, por su agradable comentario, esperamos mantener nuestro servicio e ir mejorando en la calidad.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from muy amable on 19 Sept 2018
Muchas gracias

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great to have the helicopter experience right on site
Stayed 2 nights in May 2018
Response from Los Guichos on 22 May 2018
fue un placer, bienvenidos.

2/10 Terrible

JOSE , GUATEMALA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT HAVE ROOMS, NEED TO FOUND ANOTHER HOTEL!
When we arrive to the hotel, they said to us that they don't have rooms and no information about my itinerary... don't know if Expedia or the hotel was the problem, Have to found another Hotel. In the middle of the night!!! very bad experience..
Stayed 1 night in Jan 2018
Response from Los Guichos on 10 Mar 2018
Muchas gracias por su comentario, esperamos reciba nuestras disculpas y nos de la oportunidad de poder servirle. Revisaremos su caso y el motivo para que no vuelva a pasar, muchas gracias por su comprensión.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opcion, lugar seguro
Stayed 1 night in Dec 2023
Response from Gerencia Los Guichos Mansión y Restaurante on 27 Dec 2023
Agradecemos sinceramente su tiempo para dejarnos esta reseña positiva. Nos complace saber que disfrutó de su estancia en el Hotel y que considera que somos una buena opción y un lugar seguro. Siempre estamos comprometidos en brindar la mejor experiencia posible a nuestros huéspedes. Gracias por visitarnos.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerencia Los Guichos Mansión y Restaurante on 27 Dec 2023
Muchas gracias por tomar un momento para calificarnos con la máxima puntuación de 5 de 5. Estamos encantados de saber que su experiencia en el Hotel cumplió con sus expectativas y que disfrutó de su estancia con nosotros.Su apoyo y retroalimentación son muy valiosos para nosotros, ya que nos esforzamos continuamente por brindar un servicio excepcional y experiencias memorables a nuestros huéspedes.Esperamos tener el placer de recibirlo nuevamente en un futuro cercano. Si hay algo más en lo que podamos ayudarlo o si tiene alguna solicitud especial para su próxima visita, no dude en hacérnoslo saber.

10/10 Excellent

Bryan

Stayed 2 nights in Apr 2023
Response from Mansión Los Guichos on 14 Aug 2023
Gracias por compartir su calificación, para nosotros su opinión es muy importante. Gracias por visitarnos, esperamos que haya disfrutado de su estancia.

10/10 Excellent

Jonatan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exvrlente todo!!!
Stayed 1 night in Aug 2022
Response from El Equipo de Mansión Los Guichos on 7 Aug 2022
¡Hola! Gracias por visitarnos, nos encantó conocer que su experiencia en nuestro hotel fue agradable, gracias por su preferencia y por visitarnos.

2/10 Terrible

Patricia

Stayed 1 night in Feb 2022

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen personal
Nos hospedamos en una suite, en general en el hotel incentiva el reciclaje y uso de energía no fósil. El baño es pequeño pero fundió al para lo que se necesita. El personal es atento te ayudan a resolver las necesidades que necesites, en mi caso fue el transporte y requerimientos en la alimentación. Está cerca de parques de Irtra que es genial para Lis niños.
Stayed 2 nights in Dec 2021
Response from Reservaciones on 26 Dec 2021
¡Muchas gracias por su calificación y comentario! Nos encantó conocer que su experiencia en nuestro hotel fue agradable, gracias por visitarnos.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito
Un lugar muy bonito
Stayed 1 night in Dec 2020
Response from Administrción on 24 Dec 2020
Muchas gracias por hospedarse con Nosotros, esperamos verlos pronto.

8/10 Good

LandyV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio. Habitaciones limpias y personal agradable
Stayed 2 nights in Jul 2019
Response from Administración on 8 Aug 2019
Muchas gracias, bienvenida siempre.

6/10 Okay

Hector

Liked: Cleanliness, room comfort
Disliked: Staff & service
Demasiado ruido en el hotel
Stayed 1 night in Mar 2019
Response from Administración on 3 May 2019
Muchas gracias por su comentario, estaremos al pendiente.

6/10 Okay

yesica

Liked: Cleanliness, staff & service
Disliked: Room comfort
En general Bien
Hotel bien ubicado a los parques, para mi gusto demasiadas pequeñas las habitaciones el aire acondicionado está muy mal ubicado, los baños muy pequeños.
Stayed 1 night in Dec 2018

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para descanso
Muy buena estadía
Stayed 1 night in Jan 2018
Response from Los Guichos on 12 Mar 2018
Muy amable, bienvenidos. Esperamos siempre atenderlos aun mejor de lo realizado. Muchas gracias.