Santa Cruz La Laguna Spa Hotels

"Loved the location. Very tranquil place. Food was great and the staff was so helpful."

"Fatal que no tiene aire acondicionado "

"Beautiful lake and great location, but to many stairs to climb. Rooms have no ac or have refrigerators. The staff is very nice and friendly. Overall I give them a C+."

"The breakfast was absolutely amazing, the hotel was incredible "

"Hands down one of the most beautiful hotels I have every stayed at. The grounds are exceptionally well kept, the staff are super helpful and friendly, and the views are one of a kind. The steps to climb are steep but there are many staff available to help you carry your luggage. The room was small but it didn't matter because we much preferred to spend our time exploring the property. The dinner was delicious and we also loved swimming in the lake. I cannot preface enough that this hotel is a MUST stay when visiting Lake Atitlan, even if just for one night. "

"The property is in a right place. It has a beautiful view of the volcanos and Lake Atitlan. Not totally impress with rooms not having small refrigerators, Iron no security box. Those items are important for staying comfortably. "

"Our stay was 10/10. Maritza at the front desk was extremely helpful and helped us fill a two day itinerary with everything we wanted to do. The food and drinks were very good. Spa sauna is highly recommend with great views. Boat tour across the multiple towns in the lake is also a must. "

"This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one was helpful or interested in resolving the issue. The explanation I received was that their office computer connected by LAN was working, so the problem must be Wi-Fi. They also blamed the internet provider. In other words, no one took responsibility. One staff member even told me that because this is an “eco-resort,” guests shouldn’t need internet. That response is dismissive. Many guests still need internet for work, communication, or basic travel planning. For one of the more expensive properties around Lake Atitlán, the lack of amenities and the failure to provide reliable internet is unacceptable. The view is fantastic, but the experience did not match the price. Management should address both the connectivity issue and how staff handle guest concerns."