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Reviews of Salt Air Lodge

2.5 out of 5
Salt Air Lodge
510 Leibrandt Ave, Santa Cruz, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 71 out of 126 reviews" "
Rating 8 - Good. 26 out of 126 reviews" "
Rating 6 - Okay. 14 out of 126 reviews" "
Rating 4 - Poor. 8 out of 126 reviews" "
Rating 2 - Terrible. 7 out of 126 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed
Me my family and friends have made this hotel our 1st choice when traveling to Santa Cruz, you can’t beat the price and conveniently close to board walk. And the staff is great.
Stayed 1 night in May 2023
Response from Salt Air Lodge Management on 5 Jun 2023
Dear Luis,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled to learn that you had a great experience staying with us at Salt Air Lodge. We would love to host you again on your next visit to Santa Cruz. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Salt Air Lodge Management

10/10 Excellent

felix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Stayed 1 night in May 2023
Response from Salt Air Lodge Management on 1 Jun 2023
Dear Felix,Wow, thanks a lot for the PERFECT SCORE REVIEW!  We are thrilled to learn that you had a great experience staying with us at Salt Air Lodge. We would love to host you again on your next visit to Santa Cruz.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Salt Air Lodge Management

4/10 Poor

Terry Michael, Central Point

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lousy service, limited parking, no room service unless requested & no notice that you needed to do so.
Stayed 3 nights in May 2023
Response from Salt Air Lodge Management on 31 May 2023
Dear Terry Michael,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Our team strives to provide excellent service, and we regret that we fell short of your expectations. Regarding the limited parking and room service, we apologize for any inconvenience caused. We will review our communication procedures to ensure that guests are aware of these requirements in advance. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it up to you in the future.Regards,Salt Air Lodge Management

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We thought this was a very nice place to stay. The staff is very friendly and helpful, the rooms are very nice and the pool is heated which is nice after a long day at the boardwalk which is only maybe a 5 min walk away. The cons- it's a bit noisy. Which didn't bother us but I can see how it might bother some. There's no elevator so be prepared for that with bahs. Parking. They will give you a permit to park in the area whoch is awesome! Just make a ure someone stays in the car while you check in so you dont get a ticket like we did Overall, we'd definitely stay here again!
Stayed 1 night in May 2023
Response from Salt Air Lodge Management on 31 May 2023
Dear Vanessa,Thank you very much for giving your stay at the Salt Air Lodge a PERFECT SCORE!  Our friendly and supportive staff works hard to keep the guest rooms clean, convenient, and comfortable. We're happy to know you loved our comfortable and clean rooms. We are so happy that you enjoyed and had fun utilizing our on-site amenities, such as the pool. It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again at Salt Air Lodge, soon.Regards,Salt Air Lodge Management

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Salt Air Lodge Management on 23 May 2023
Dear Kelly,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled to learn that you had a great experience staying with us at Salt Air Lodge. We would love to host you again on your next visit to Santa Cruz. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Salt Air Lodge Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Parking is available but limited and the room is clean. Only complaint is the curtains are to short and don’t close Al the way so at night if lights are on you can see inside the room
Stayed 1 night in May 2023
Response from Salt Air Lodge Management on 23 May 2023
Dear Guest,Thank you for your review and for choosing our hotel. We're delighted to hear that you enjoyed our great location and found your room to be clean. We appreciate your feedback regarding the curtains, and we will look into improving their length to ensure better privacy for our guests. We value your business and hope to welcome you back for another pleasant stay in the future. Regards,Salt Air Lodge Management

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was AWESOME!!!!!!
Stayed 2 nights in May 2023
Response from Salt Air Lodge Management on 11 May 2023
Dear Daniel,Thank you so much for the PERFECT SCORE review. We are glad to see that you had a wonderful stay at Salt Air Lodge. We work tirelessly to ensure our guests experience the best hospitality in Santa Cruz. Again, we are so glad you enjoyed your stay and we would love to host you again.Come back and see us soon on your next visit to Santa Cruz. Until then, take care!Regards,Salt Air Lodge Management

10/10 Excellent

Jessica

Stayed 1 night in May 2023
Response from Salt Air Lodge Management on 30 May 2023
Dear Jessica,Wow, thanks a lot for the PERFECT SCORE REVIEW!  We are thrilled to learn that you had a great experience staying with us at Salt Air Lodge. We would love to host you again on your next visit to Santa Cruz.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Salt Air Lodge Management

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Salt Air Lodge Management on 8 May 2023
Dear Jesus,HIGH FIVE! Thank you for your GREAT FEEDBACK and PERFECT SCORE REVIEW of your stay at Salt Air Lodge. We would love to have your company once again.Regards,Salt Air Lodge Management

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Salt Air Lodge Management on 4 May 2023
Dear Joseph,HIGH FIVE! Thank you for your GREAT FEEDBACK and PERFECT SCORE REVIEW of your stay at Salt Air Lodge. We can't wait to have you back for another pleasant stay with us on your next visit to the Santa Cruz area. Until then, take care!Regards,Salt Air Lodge Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Salt Air Lodge Management on 23 May 2023
Dear Richard,Wow, thanks a lot for the PERFECT SCORE REVIEW!  We are thrilled to learn that you had a great experience staying with us at Salt Air Lodge. We would love to host you again on your next visit to Santa Cruz.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Salt Air Lodge Management

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great. Easy check in/out. Great location. Recommend!!
Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 2 May 2023
Dear Jennifer,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear that you had a great stay with us and that you found our staff to be great. We're also pleased to hear that you found our check-in and check-out process to be easy and our Location to be great.Thank you for recommending us to others, and we hope to have the opportunity to welcome you back for another great stay soon.Regards,Salt Air Lodge Management

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stinky dirty place
The location was great; however, the room was not properly cleaned. The floor was a mess, I even found pills on the floor! Also, the bathroom had an awful sewage smell that was making us sick. We were not sure if the bedding had been changed/washed as it had stains, and so did the towels. This place is not worth the money!
Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 26 Apr 2023
Dear Guest,We are disappointed to learn that your stay with us was not up to par. I apologize for the poor maintenance in the bathroom. We are always doing our level best to improve our product. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them.We hope you will give us another chance to serve you with superior hospitality and provide you with a more personal experience.Regards,Salt Air Lodge Management

8/10 Good

Brandon

Liked: Staff & service, property conditions & facilities
Clean and simple
Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 1 May 2023
Dear Brandon,Thank you for the positive review of your stay at Salt Air Lodge. Our staff takes pride in working hard to provide clean rooms, greet guests, and ensure a fantastic stay, and your review speaks for itself--we are honored.We would love to have your company once again at Salt Air Lodge.Regards,Salt Air Lodge Management

8/10 Good

nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 25 Apr 2023
Dear Nelson,Thank you for choosing to stay with us when you visited Santa Cruz. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Salt Air Lodge! Regards,Salt Air Lodge Management

2/10 Terrible

Flora

Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 25 Apr 2023
Dear Flora,I am deeply disappointed to learn about your recent stay at Salt Air Lodge. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.We hope you will give us another chance in the future so you can see that this was an isolated occurrence.Regards,Salt Air Lodge Management

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Room recently updated - rare find in Santa Cruz. I assume it was a moderate budget but they got maximized results. Lots of space in the room. Movable cube ottomans were a cute and functional part of the new look. Plenty of desktop, drawer and hanging space. Fridge micro. Designer was talented in function and aesthetic. Santa Cruz always has limited parking. Yes, there is a very, very small parking lot. A parking permit was provided, permitted street parking was just as convenient as the lot. The hotel has cameras watching parking both on property and off. Front desk offered to walk us out to locate a spot but it wasn’t needed because there was well marked space. Coming and going was much easier from the street than the lot. True even though we were there on a very busy weekend. I wouldn’t be discouraged by comments that say “there is no room in the parking lot”. So what. There is better parking on the street. It is true that regular outside noise penetrated into our room. Both upstairs and outside normal conversations and movement were surprisingly loud. It was a little distracting while trying to work in the room but didn’t keep us awake at night. If this is something you are very sensitive to then it might be a problem for you. Easy 10 min walk to boardwalk and pier (aka restaurants/shopping). Perfect location. Front desk was available and responsive. I will stay here again and will recommend to others.
Stayed 2 nights in Apr 2023
Response from Salt Air Lodge Management on 20 Apr 2023
Dear Terri,Thank you so much for giving us a valuable review for your stay with us in Santa Cruz. We are happy to learn that you had an excellent time staying with us in Santa Cruz and that you found our accommodations comfortable, and spacious. We are aware that we have a limited parking area but due to the location of our hotel, our parking is first comes first served. We are delighted to learn that our convenient location made it easy for you to get to everywhere you wanted to go while visiting Santa Cruz. We are happy that you noticed the friendliness of our front desk and will make sure they get the recognition that you have given.We'd love to host you again in the future. Until then, keep recommending us to your friends and family.Regards,Salt Air Lodge Management

10/10 Excellent

Kayla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 19 Apr 2023
Dear Kayla,Thank you very much for giving your stay at the Salt Air Lodge a PERFECT SCORE! It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again at Salt Air Lodge, soon.Regards,Salt Air Lodge Management

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little hotel, nice suite, the bed in our room was not great arrive early to guarantee an on site parking spot.
Stayed 2 nights in Apr 2023
Response from Salt Air Lodge Management on 18 Apr 2023
Dear Andrew,Thank you so much for the feedback. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them.I hope you choose us again on your next vacation to Santa Cruz.Regards,Salt Air Lodge Management

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 18 Apr 2023
Dear Jeffrey,Thank you so much for taking the time to leave us a PERFECT 10-star rating - it's much appreciated! We look forward to hosting you again in the future. Thank you for staying with us!Regards,Salt Air Lodge Management

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 17 Apr 2023
Dear Daniel,Amazing! Thank you for giving us a PERFECT score review and for recommending our hotel to other travelers.We look forward to hosting you again soon for another enriching stay on your next trip to Santa Cruz.Regards,Salt Air Lodge Management

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed very much of our 2 nights stay at this place. Staff were very polite and helpful, we arrived about 2 hrs earlier than expected for check-in, and still were able to get a room. The room was perfect for us, with a small area inside that we can park our three bikes. We walked about 12 minutes to Broadwalk and wharf.
Response from Salt Air Lodge Management on 13 Apr 2023
Dear Jessica,Thank you so much for leaving a Perfect Score Review for your stay at Salt Air Lodge. Come back and see us soon on your next visit to Santa Cruz. Until then, take care!Regards,Salt Air Lodge Management

10/10 Excellent

Ward

Stayed 2 nights in Apr 2023
Response from Salt Air Lodge Management on 2 May 2023
Dear Ward,We are always pleased to receive feedback from our guests in relation to their stays with us at Salt Air Lodge, and we are delighted with your perfect score rating and comments - thank you very much.  It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again at Salt Air Lodge, soon.Regards,Salt Air Lodge Management

4/10 Poor

Patricia

Disliked: Staff & service
I wouldn’t stay here again
Front office man was very rude. We asked for a room on the first floor and he said one was available, but he gave us a second floor room. When we questioned it he got mad. Our room looked “renovated” but no counter space in the bathroom or racks. I wouldn’t stay here again. There’s a lot of other hotels to choose from.
Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 11 Apr 2023
Dear Patricia,Thank you for taking the time to leave us a review. I'm really sorry to hear that you've had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service; however, we are sorry we missed the mark this time. I'll ensure your feedback is passed on to the team members so they can better their performance in future interactions. Please give us another opportunity to make things right and demonstrate our true hospitality.Regards,Salt Air Lodge Management

8/10 Good

Scott

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from Salt Air Lodge Management on 10 Apr 2023
Dear Scott,Thanks for the positive review regarding your stay at Salt Air Lodge. We would love to host you again next time your travels bring you back to Santa Cruz.Regards,Salt Air Lodge Management

8/10 Good

Crystal

Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 25 Apr 2023
Dear Crystal,Thank you so much! Knowing that you enjoyed your time with us surely makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Santa Cruz.We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score.Regards,Salt Air Lodge Management

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023
Response from Salt Air Lodge Management on 4 Apr 2023
Dear Jessica,Thank you so much for leaving a Perfect Score Review for your stay at Salt Air Lodge. Come back and see us soon on your next visit to Santa Cruz. Until then, take care!Regards,Salt Air Lodge Management

10/10 Excellent

Suzan

Liked: Cleanliness
Very clean and friendly service. Just a few minutes to the boardwalk and the beach. Excellent location.
Stayed 1 night in Mar 2023
Response from Salt Air Lodge Management on 29 Mar 2023
Dear Suzan,Thank you so much for leaving a Perfect Score Review for your stay at Salt Air Lodge. We are glad that you had a great stay in our clean guest rooms. We can't wait to have you back for another pleasant stay with us on your next visit to the Santa Cruz area. Until then, take care!Regards,Salt Air Lodge Management

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Salt Air Lodge Management on 29 Mar 2023
Dear Sergio,Thank you very much for giving your stay at the Salt Air Lodge a POSITIVE review. We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score.Regards,Salt Air Lodge Management

10/10 Excellent

Falamao

Liked: Staff & service, property conditions & facilities
Clean room! Excellent!!
Stayed 1 night in Mar 2023
Response from Salt Air Lodge Management on 23 Mar 2023
Dear Falamao,Thank you so much for taking the time to tell us about your experience at Salt Air Lodge. We are glad that you had a great stay in our clean guest rooms.We can't wait to have you back for another pleasant stay with us on your next visit to the Santa Cruz area. Until then, take care!Regards,Salt Air Lodge Management

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Clean…but…
First-CLEAN…but…awful beds, no blinds on a window, no hand towels or wash cloths…looks like it was recently rehabbed, and it was clean…but man, don’t get the cheapest mattress and call it nice…ugh awful night of sleep…
Stayed 1 night in Mar 2023
Response from Salt Air Lodge Management on 23 Mar 2023
Dear Anonymous,We are disappointed that your stay with us did not meet your expectations. We would be grateful if you give us another chance to host you and demonstrate the value and hospitality Salt Air Lodge is known for.We take your feedback seriously and are working to improve our product and services, so thank you again for your guest review.Regards,Salt Air Lodge Management

6/10 Okay

Lalaine

Stayed 1 night in Mar 2023
Response from Salt Air Lodge Management on 4 Apr 2023
Dear Lalaine,We really appreciate the time you took to leave us a review.We hope you will give us another chance to provide you with a better experience.Regards,Salt Air Lodge Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent excellent excellent
The salt air lodge is strikingly clean, very modern and exquisitely located. The service is wonderful. The management proactively called me several times regarding the logistics of extending my stay, and their friendliness is extraordinary.
Stayed 1 night in Mar 2023
Response from Salt Air Lodge Management on 14 Mar 2023
Dear Robert,Wow! Thank you so much for writing us a PERFECT SCORE REVIEW!  We are glad that you had a great stay in our clean guest rooms.We can't wait to have you back for another pleasant stay with us on your next visit to Santa Cruz.Regards,Salt Air Lodge Management

10/10 Excellent

Chantasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was a five minute walk to Santa Cruz Beach Boardwalk. The bathroom glass walk in shower was my favorite feature. Although the room was extremely small it was very clean and comfy bed! I would stay here again next time I visit Santa Cruz!!
Stayed 1 night in Feb 2023
Response from Management on 10 Mar 2023
Hello Chantasha,We are happy to see you liked our location and new rooms. It is true that our Queen room is really small. its our economy room meant for customers that only need room to sleep in and enjoy the beautiful city. Please try out suites on your next visit. They are apartment-sized rooms. See you next time!! :)

10/10 Excellent

Eric

Stayed 1 night in Feb 2023
Response from Salt Air Lodge Management on 23 Mar 2023
Dear Eric,Thank you so much for taking the time to tell us about your experience at Salt Air Lodge. We can't wait to have you back for another pleasant stay with us on your next visit to Santa Cruz.Regards,Dear Eric,Thank you so much for taking the time to tell us about your experience at Salt Air Lodge. We can't wait to have you back for another pleasant stay with us on your next visit to Santa Cruz.Regards,Salt Air Lodge Management

10/10 Excellent

Monique Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, staff friendly.
Stayed 1 night in Jan 2023
Response from Salt Air Lodge Management on 3 Feb 2023
Dear Monique,Thank you so much for taking the time to tell us about your experience at Salt Air Lodge. Our friendly and supportive staff works hard to keep the guest rooms clean, convenient, and comfortable. Come back and see us soon on your next visit to Santa Cruz. Until then, take care!Regards,Salt Air Lodge Management

2/10 Terrible

Gregory

Travelled with family
Disliked: Staff & service, property conditions & facilities
We arrived at the property and the receptionist spoke very little English and had a difficult time checking me in. Asking twice for my license and credit card information. Then again the next day they needed my credit card again since the first time 'didn't work'. This property was already prepaid through Expedia, too. Then when my family returned from surfing in 55 degree water, there was NO hot water. First they said it was due to the rain storm, which was the day before (and the hot water I was told was working in the morning). They said someone would be there in 15 minutes to fix it. An hour later there was no repair, and so we left for dinner salty and cold. To top it off, the TV did not work the first night. I asked for a credit for the inconvenience and was told twice that the owner would contact me in 5-7 days. After two weeks, no reply. With all the other similar hotels in the same neighborhood I would NOT recommend this one for the poor service.
Response from Salt Air Lodge Management on 1 Feb 2023
Dear Gregory,Thank you for your review. We strive to deliver a great guest experience, but your time with us did not meet your expectations entirely. We apologize for your experience; we would like to assure you that we have a well-trained and hard-working team, and it is implausible of them not to assist you with your needs. Once again, we sincerely apologize for any inconvenience. Sincerely,Salt Air Lodge Management

4/10 Poor

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I DO NOT recommend this property, even if passing through for only one night as you will not get any sleep. To start with the curtains are too narrow thus do not provide any privacy from persons walking by. We walked around with the lights off in the evening, although that did not help given the outdoor lights glared through the window. The surrounds are noisy, the ac/heater is EXTREMELY loud, and you will likely be awake anyway as you monitor the safety of your vehicle. Window has no lock or screen on it. The room was oddly cold, maybe due to lack of window furnishings. The shower drain had someone else’s hair still in it, and the floor generally looked unswept given there were many long black hairs (I have short hair). What was worse, was that the shower appears incorrectly installed to drain water (plus no ledge separation between floor and shower), so the bathroom floor is flooded and you are left wading around in a strangers hair. Shower control has been installed backwards so do not scald yourself! The owner was not interested when reported the issues, he instead mumbled blaming everyone other than himself as owner. Room had some basic comforts, bed comfort was fine.
Response from Salt Air Lodge Management on 6 Dec 2022
Dear Laura,We are disappointed to learn that your stay with us was not up to par.  We hope you choose us again and give us a second chance to provide a great stay in Santa Cruz.Sincerely,Salt Air Lodge Management

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was GREAT! Our two bedroom suite was exactly what I needed for my family & extended family. My suite was clean and well stocked. I have two issues that should be addressed ASAP. 1: more mirrors! 2: wall hooks to hang clothes.
Stayed 1 night in Nov 2022
Response from Salt Air Lodge Management on 28 Nov 2022
Dear Kelly,You MADE OUR DAY! Thank you so much for leaving us A PERFECT 5-STAR REVIEW of your recent stay at Salt Air Lodge.  We are glad that you had a great stay in our clean guest rooms.  We will surely pass your suggestion to our team and improve gradually. Once again thank you for your valuable feedback, and we are glad you and your family had a great stay. Regards,Salt Air Lodge Management

10/10 Excellent

Noel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Salt Air Lodge Management on 23 Nov 2022
Dear Noel,Thank you so much for taking the time to leave us a All star rating - it's much appreciated!  We can't wait to have you back for another pleasant stay with us on your next visit to the Santa Cruz area. Until then, take care!Regards,Salt Air Lodge Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for a night stay
It was nicely renovated room. The bed was comfortable. Walking distance from a lot of attractions. The pool picture was nicer than the real one...
Stayed 1 night in Sep 2022
Response from Salt Air Lodge Management on 31 Oct 2022
Dear Guest,Thank you so much for the excellent feedback.I am so glad you had a comfortable stay in our clean rooms.It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to Santa Cruz.Regards,Salt Air Lodge Management

10/10 Excellent

James

Stayed 1 night in Oct 2022
Response from Salt Air Lodge Management on 19 Oct 2022
Dear James,Amazing! Thank you for giving us a PERFECT score review and for recommending our hotel to other travelers.We look forward to hosting you again soon for another enriching stay on your next trip to Santa Cruz.Regards,Salt Air Lodge Management

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022
Response from Salt Air Lodge Management on 12 Oct 2022
Dear Ray,Amazing! Thank you for giving us a PERFECT score review and for recommending our hotel to other travelers. We would love to have your company once again.Regards,Salt Air Lodge Management

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Salt Air Lodge Management on 12 Oct 2022
Dear Kimberly,Thank you so much for your heartfelt review! We are always delighted to receive such amazing feedback from our guests about their experience staying with us.  We look forward to hosting you again in the future. Thank you for staying with us!Regards,Salt Air Lodge Management

8/10 Good

Edna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, beds could be better. The neighbors were very load at night but other than that it was nice. Perfect location about a 5 minute walk to the boardwalk.
Stayed 1 night in Oct 2022
Response from Salt Air Lodge Management on 6 Oct 2022
Hello Edna,Thank you for giving us a valuable review of your stay with us in Santa Cruz. We are happy you enjoyed our convenient location. However, we apologize for the inconvenience caused by the noisy surrounding. We hope you could have conveyed your message to our team. They could have helped you. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to Santa Cruz.Warm Regards,Salt Air Lodge Management

6/10 Okay

mark

Liked: Property conditions & facilities, room comfort
One of the better economy hotels
Comfortable bed, new furnishings made our stay enjoyable.
Stayed 1 night in Sep 2022
Response from Salt Air Lodge Management on 27 Sept 2022
Hello Mark,Thank you for leaving us a rating of your stay with us at Salt Air Lodge. We work tirelessly to ensure our guests experience the best hospitality in Santa Cruz. We also wish you could elaborate on your experience, especially where we went wrong. Our goal is to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit to Salt Air Lodge.Regards,Salt Air Lodge Management

10/10 Excellent

AMIBAL

Liked: Staff & service
If you need to stay for a night or two. Than this is the place to stay at.
Stayed 1 night in Sep 2022
Response from Salt Air Lodge Management on 26 Sept 2022
Dear Amibal,Thank you so much for the PERFECT SCORE review.  We are glad to see that you had a wonderful stay at Salt Air Lodge.  We work tirelessly to ensure our guests experience the best hospitality in Santa Cruz.  Again, we are so glad you enjoyed your stay and would love to host you again. Regards,Salt Air Lodge Management

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Salt Air Lodge Management on 21 Sept 2022
Hi Daniela,Wow, thanks a lot for the PERFECT SCORE REVIEW!  We are thrilled to learn that you had a great experience staying with us at Salt Air Lodge. We would love to host you again on your next visit to Santa Cruz.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Warm Regards,Salt Air Lodge Management

4/10 Poor

Suchada, Yorba Linda

Travelled with family
Liked: Staff & service, property conditions & facilities
They just renovate everything look new, room is too small. Air conditioning is too lound when it run. Wake me up every 15 minutes. Sink is too small , no space to put the toilets stuff.
Stayed 1 night in Sep 2022
Response from Salt Air Lodge Management on 21 Sept 2022
Dear Suchada,Thank you for reaching out to us to let us know about your experience. Guest satisfaction for us is highly rewarding, so I am sorry for your experience and the issues in our economy queen room. This guest room is great for guests who need a place to sleep and enjoy Santa Cruz. Please try out our bigger suites on your next visit. We assure you that we will improve our service the next time you stay with us.Sincerely,Salt Air Lodge Management