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It was a pretty good stay. The location is a little out of downtown are and a bit of a hike to get there on foot.
Parking is valet only and gets congested so you need to allow extra time when leaving.
Front desk staff was kind of slow and unresponsive given the number of staff behind the counter
Breakfast is basic, the fruit could definitely been in better condition. Some of it looked liket it was frozen Costco berries that have been out way too long.
Hotel room is spacious and clean. The whole building is clean. Staff are nice and accommodating. Valet parking peeps are nice and efficient. No problem at all.
Friendly employees from the front desk to valet parking..i would stay here again. Only problem there was a lot of noise coming from outside very early in the morning.
Ninette
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Thank you for the rating and additional information
Super easy to check in and check out. Complimentary breakfast was awesome!
Brad
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you for the rating and the comments!
6/10 Okay
Donald
7 Apr 2024
Donald
Stayed 4 nights in Mar 2024
Response from GM on 30 Apr 2024
Thank you for the rating
10/10 Excellent
Elizabeth
Travelled with family, Travelled with family and small children
7 Apr 2024
Liked: Cleanliness, amenities
Enjoyable
Elizabeth
Stayed 1 night in Apr 2024
Response from Christiana on 7 Apr 2024
Thank you for choosing to stay with us and for taking the time to provide your feedback. We appreciate your rating and are pleased to hear that your experience was enjoyable overall. We hope to welcome you back for another flawless stay soon.
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your patronage and hope to welcome you back in the near future.
Fantastic breakfast buffet
Nice employees
Quick easy checkin
Wish pool hours were earlier in the morning than 10
Also square pillows for bed not comfortable -bring your own pilllow otherwise room is spacious and beds are comfy
Heather
Stayed 1 night in Apr 2024
Response from Christiana on 7 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our fantastic breakfast buffet and found our employees to be nice and helpful. We appreciate your feedback regarding the pool hours and pillow comfort, and we'll certainly take it into consideration for future improvements. We're glad you found our rooms spacious and beds comfy, and we look forward to welcoming you back for another excellent stay!
The rooms were quite spacious and up to date. Parking was convenient even though you had to use valet parking and pay for it. We discovered why as we left. The entrance is down a very steep driveway with a sharp turn into the garage.
Great location and value in the middle of town. Walked to downtown and beach/boardwalk. I don’t usually use valet parking but it is the only option at the hotel and it was quick and easy to access our car.
Adam
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Thank you for the comments and rating about our hotel.
Rooms were nice. And loved the hot tub.
Breakfast was a total flop. Had tons of room for a huge breakfast spread and they had the barest spread.
Michelle
Stayed 2 nights in Mar 2024
Response from Christiana on 10 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced with our breakfast offerings. Your concerns will be shared with our breakfast service team to address any shortcomings in our offerings.
Outstanding, very helpful staff. Big, spacious, very nice, and clean room. I gave the area around the property only 4/5 stars because they don’t have self parking and you have to valet. But the valet workers were excellent and very fast bringing the car each time. I would definitely stay there again.
Janice
Stayed 2 nights in Mar 2024
Response from GM on 8 Mar 2024
Thank you for the rating and comments we look forward to your return.
The whole staff was really amazing front desk the valet parking. Everything was great will be back !!
Diana
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our staff, from the front desk to the valet parking. It's always our goal to provide excellent service, and we're delighted that we could make your stay enjoyable. We can't wait to welcome you back for another wonderful visit!
This would have gotten a 10/10 were it not for the other guests. I was awaken the 1st time at 12am with loud noises and jumping in the room above me. Called the front desk and in about 10min it subsided. I was awaken the 2nd time at 2:45am to loud banging on another room across from me. Yelling then doors closing. I was awaken the 3rd time at 3:30am to more banging and a guy saying he would stab someone. Doors closed again, I stayed up the rest of the morning.
Cruz
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
We sincerely apologize for the disruptions caused by other guests during your stay. We take this matter seriously and are addressing it to ensure a more peaceful environment for all guests in the future. We appreciate your understanding and hope you consider giving us another chance. If you have further concerns, please reach out to our management team.
Staff and valet very friendly- room was clean and updated. Good breakfast selections! Very happy with our stay
Alan
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
We're delighted to hear that you had a positive experience during your stay with us! It's wonderful that you found our staff and valet to be friendly, and we're glad you enjoyed the clean and updated room. Our team works hard to ensure our guests have a comfortable and pleasant stay. We're also pleased to hear that you enjoyed the breakfast selections. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future!
Valets were the nicest people there and they’re not even employees. Kinda telling.
Front desk were nice enough, but not outstanding.
Our room got cleaned once in the 5 days we were there. I guess it was poor timing, but we were out of the room for long stretches (like 9-3) each day. They brought us stiff after we asked 3x and I made the bed myself because housekeeping goes home at 5.
Room was great. Pool was great. Location was great.
Matthew
Stayed 4 nights in Feb 2024
Response from GM on 26 Feb 2024
Thank you for your recent feedback. We're thrilled you enjoyed the valet service, and we'll be sure to share your compliments. We appreciate your kind words about the front desk, and we're working to enhance their service.We sincerely apologize for the housekeeping timing inconvenience. Your comments have been shared with the team for improvement.We're delighted you enjoyed your room, the pool, and our location. Your positive feedback motivates us. Thank you for sharing your thoughts, and we look forward to the opportunity to welcome you back for an even better experience.
2/10 Terrible
Leticia
Travelled with family
23 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
Will not stay at Hyatt’s in the future
Leticia
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Thank you for reaching out to us with your feedback, though we regret to hear about the circumstances surrounding the reason for the reservation.We acknowledge your decision not to stay with us in the future. While we respect your choice, we would appreciate any specific details you can provide regarding your concerns, even though the stay wasn't personally experienced by yourself. Your feedback is crucial for us to address any issues and enhance our services.